Shun Lee West Lincoln Ctr

For the first time in my life, I left a restaurant without leaving any tips! No matter how aweful the service was, I have always left 15% tips. This restaurant did NOT deserve any and I felt obligated not to tip. I told the water 3 times (as soon as we got there) that we had a performance to catch at Lincoln Center. The place is right around Lincoln center and their main customers are those who go to a performance at Lincoln center. They should know better! I have lived in the neighborhood for 10 years and other restaurants, at least, do not let the customer wait for an hour and leave empty stomach in the end to catch a show. 50 minutes later, as we were about to walk out the restaurant angry, the waiter brought our food. We ordered peking duck for 2 and a glass of wine each which ended up paying $78. Well, what we got (after waiting for 50 minutes) was some burrito looking peking duck wraps (2 each) which had a small piece of cucumber and a tiny piece of scallion stuck in it. No extra cucumber/scallion pieces or sauce on the side. THAT for $50. And again, we called the waiter several times to order one single damn thing and the waiter yelled back, "It's coming!" I looked around and there were all those angry customers who were late for their performances too. Oh this couple sitting next to our table got their food finally and it was this ugly dish that looked as if a chef just dumped some left over food. And the food was not even in the center of the plate. As soon as they got their food, the old couple goes "what the hell is this?" Alas alas, anyway we had to eat this "burrito" in 3 minutes and ran to the opera. I came home with terrible stomach ache. The bottom line is DO NOT EVER GO especially before a show. And DO NOT EVER expect any good service (or even good food for that matter).

Being Chinese, we know what good Chinese food should taste like. My fiance and I frequent low key, no frills Chinatown restaurants for good Chinese food at value prices. I regrettably persuaded him to check out Shun Lee West because of it's cool decor and rave reviews. We were beyond disappointed... Whether it was the shoddy service, where it was obvious that better service was being provided to the non-Asian patrons, or the overpriced, COLD dim sum at $6.50 a dish (3 times Chinatown prices), or the ANT that crawled out of one of our dim sum steamers... we will NEVER go there again.

Stick to Chinatown if you want Chinese food, you get at least what you pay for, unlike here at Shun Lee West, where you get nothing more than poor service, cold dim sum, and unwanted guests at your table for 3-4 times the price you'd pay in c-town.

Don't waste your time or money. It started with the dirty glasses, forks and plates. (Chunks of sliced ginger in my water glass? How did that happen?) Next came the rude waiters (not just one!) who instead of fixing the problems that we kindly pointed out, gave us a lecture, brought the wrong appetizer, brought hot towels before we were all finished with our meal, and tried to take our dishes away before we finished our meal. By this point, our mediocre meal was ruined and tempers were flaring. A manager finally came and asked for OUR business card so that he could "make it right the next time". Well, there won't be a next time. (And by the way, this is NOT the way to fix a broken ship, Mr. Manager.) In addition to being overpriced and overrated, the combination of mediocre food and horrible service made this the most disagreeable dining experience we have had in New York City. Congratulations, Shun Lee West. You've achieved an all-time low in our books!

This place is so famous that I couldn't help checking it out while I was in New York. Customer service is awful. I waited a long time for the food and it wasn't even hot when I finally got it. What a waste of space. They should spend money on higher quality of food and staff instead of the decor. I wish I had saved the money of the meal for some souvenir.

having very picky taste buds, enjoying a meal has been quite tough...but when i went to shun lee west the food surpassed all my expectations...i loved the food. you cant get more authentic than the food served at shun lee.. not only were the staff the best, the food is just amazing every time i go...its one of my fave restaurants now...

and yes...dont believe the others. their food is ultra amazing!