County Line Animal Hospital

★★★★☆
  • 118 State Route 104

    Ontario, NY 14519

    Map & Directions
  • 585-265-0030

About County Line Animal Hospital

Hours
Mon 8am-7pm, Tue 8am-6pm, Thu 8am-6pm, Wed 8am-5pm, Fri 8am-5:30pm, Sat 8am-1pm

Pets & Animals

Pets & Animals
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4.1 10
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Very Nice and knowledgeable male Vet! But Had a bad experience after a surgery, added expenses that were not show on multiple print out's prior and lack of notification. Also was never notified post Opp as sttd I would be. Rude over the phone. Really hoping it is poor customer service and not lack of care and attention to details for my cats sake - I would hate to think my pet received a botched surgery. Since they do not care about me, they may not care about the overall wellbeing of my pet. Ok for wellness exam's do Not take your pet here for surgeries they pump out as many as they can!

2
★★☆☆☆

Very Nice and knowledgeable male Vet! But Had a bad experience after a surgery, added expenses that were not show on multiple print out's prior and lack of notification. Also was never notified post Opp as sttd I would be. Rude over the phone. Really hoping it is poor customer service and not lack of care and attention to details for my cats sake - I would hate to think my pet received a botched surgery. Since they do not care about me, they may not care about the overall wellbeing of my pet. Ok for wellness exam's do Not take your pet here for surgeries they pump out as many as they can!

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I wouldn't even give them one star! I brought my cat here to be spayed based on the positive reviews, huge mistake! When dropping her off for surgery 5 other people were dropping off their pets as well to be spayed or nuetered- meaning they are low cost and do a high volume of surgeries in a day. They stated they would give me a call at 2pm to let me know how surgery went. 2 came and went, three came and went, when four came we gave them a call. They said she could go home the same day!! I understand that is common with nuetering. I have had several cats spayed or nuetered before. She also had on a collar that was much too small which they charged 10.50 for. And can easily lick her self. She came home hyper. We were told to contain her to one room and that was all. Well she climbed into our ceiling with her new EXTERNAL sutures. I called for advice and the woman was rude, sttd they were having technical difficulties and took a call back number and hung up. Note i could here here perfectly clear, there was no backround noise, static or interference- I work for a call center i know what to listen for but i politely gave her the benefit of doubt. She never called back. I called another vets office scared in tears, to discribe my situation and they were appalled. And have offered to help me for free. I will not be going back. I don't trust county line to even remove the sutures. The office is also dirty I would rather lick a used tattoo needle then get a shot at this hospital. I really hope the back where the surgery is performed is cleaner the the examination room @@still kicking myself for bringing my pet here, and I really liked the one vet. Wish I had a better experience for me and my cat!

1
★☆☆☆☆

I wouldn't even give them one star! I brought my cat here to be spayed based on the positive reviews, huge mistake! When dropping her off for surgery 5 other people were dropping off their pets as well to be spayed or nuetered- meaning they are low cost and do a high volume of surgeries in a day. They stated they would give me a call at 2pm to let me know how surgery went. 2 came and went, three came and went, when four came we gave them a call. They said she could go home the same day!! I understand that is common with nuetering. I have had several cats spayed or nuetered before. She also had on a collar that was much too small which they charged 10.50 for. And can easily lick her self. She came home hyper. We were told to contain her to one room and that was all. Well she climbed into our ceiling with her new EXTERNAL sutures. I called for advice and the woman was rude, sttd they were having technical difficulties and took a call back number and hung up. Note i could here here perfectly clear, there was no backround noise, static or interference- I work for a call center i know what to listen for but i politely gave her the benefit of doubt. She never called back. I called another vets office scared in tears, to discribe my situation and they were appalled. And have offered to help me for free. I will not be going back. I don't trust county line to even remove the sutures. The office is also dirty I would rather lick a used tattoo needle then get a shot at this hospital. I really hope the back where the surgery is performed is cleaner the the examination room @@still kicking myself for bringing my pet here, and I really liked the one vet. Wish I had a better experience for me and my cat!

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1 out of 1 people found this review helpful.

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This was my first time owning a pet and I heard horror stories from friends about how their vet was unsupportive. I researched County Line Animal Hopsital and found many great reviews. I was very pleased each time we had an appointment there. They treated my husband and I with respect and were always courteous. They always remembered my puppy and were great with him. Anytime I have questions they're always understanding and very knowledgeable. I was very satisfied with the results of my puppies recent neutering and highly recommend this facility. This vet office is great!

5
★★★★★

This was my first time owning a pet and I heard horror stories from friends about how their vet was unsupportive. I researched County Line Animal Hopsital and found many great reviews. I was very pleased each time we had an appointment there. They treated my husband and I with respect and were always courteous. They always remembered my puppy and were great with him. Anytime I have questions they're always understanding and very knowledgeable. I was very satisfied with the results of my puppies recent neutering and highly recommend this facility. This vet office is great!

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0 out of 1 people found this review helpful.

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I have two house rabbits and there are very few places that will deal with "exotics" but County Line is one of them and they do a great job. They know about rabbits and always handle my rabbits very carefully. I had my male rabbit fixed there and they did a great job and even called me after the surgery to let me know that he was ok and then they called me at home a couple of days later to make sure he was fine. If anyone is looking for a rabbit vet. Take your buns here!!!!

5
★★★★★

I have two house rabbits and there are very few places that will deal with "exotics" but County Line is one of them and they do a great job. They know about rabbits and always handle my rabbits very carefully. I had my male rabbit fixed there and they did a great job and even called me after the surgery to let me know that he was ok and then they called me at home a couple of days later to make sure he was fine. If anyone is looking for a rabbit vet. Take your buns here!!!!

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I have taken my golden retriever Milo here for two years. I shopped for many practices and luckily I came across County Line. Dr. Vleuten is amazing and the vet tech Cloe is not only a personal friend but is always available to answer any questions. The entire staff is committed to the best care of all their "clients". Their grooming department is incredible. They are simply the best and I wouldn't trust anyone else with my "lil man".

Marisa Navor
Rochester, NY

5
★★★★★

I have taken my golden retriever Milo here for two years. I shopped for many practices and luckily I came across County Line. Dr. Vleuten is amazing and the vet tech Cloe is not only a personal friend but is always available to answer any questions. The entire staff is committed to the best care of all their "clients". Their grooming department is incredible. They are simply the best and I wouldn't trust anyone else with my "lil man".

Marisa Navor
Rochester, NY

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0 out of 1 people found this review helpful.

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I have been going to County Line Animal Hospital for my pets for 15 years. I would never consider going to any other veterinarian. They are so gentle and caring. My dog absolutely loves it there. My cat on the other hand would be happier at home, but their approach always puts her at ease. They genuinely care about your pets.

5
★★★★★

I have been going to County Line Animal Hospital for my pets for 15 years. I would never consider going to any other veterinarian. They are so gentle and caring. My dog absolutely loves it there. My cat on the other hand would be happier at home, but their approach always puts her at ease. They genuinely care about your pets.

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0 out of 1 people found this review helpful.

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This is one of the most compassionate and caring offices that I have ever taken my pets to. The vet has followed up on his days off to make sure that my sick dog was improving. Your pets will get extra TLC and you won't be over charged if you go there.

5
★★★★★

This is one of the most compassionate and caring offices that I have ever taken my pets to. The vet has followed up on his days off to make sure that my sick dog was improving. Your pets will get extra TLC and you won't be over charged if you go there.

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0 out of 1 people found this review helpful.

.

We have been taking our cats there for years. Staff is always friendly. They loaned us a cage once for free. They called to check on one of our cats a few days after he had stitches, they actually called us at home to see how he was doing.
Nice approach, staff is gentle with animals during examinations. I have also received good advice regarding eating problems. They don't just throw prescriptions at them, then take time to see if there is a common sense fix or explanation.

5
★★★★★

We have been taking our cats there for years. Staff is always friendly. They loaned us a cage once for free. They called to check on one of our cats a few days after he had stitches, they actually called us at home to see how he was doing.
Nice approach, staff is gentle with animals during examinations. I have also received good advice regarding eating problems. They don't just throw prescriptions at them, then take time to see if there is a common sense fix or explanation.

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0 out of 1 people found this review helpful.

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I take my dog and cat to County Line. The staff is warm and friendly. The doctors are very kind and easy to talk to. I like the location for me. Just down 104.

4
★★★★☆

I take my dog and cat to County Line. The staff is warm and friendly. The doctors are very kind and easy to talk to. I like the location for me. Just down 104.

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1 out of 1 people found this review helpful.

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I have been taking my animals to this vet for 5 years or so now and personally have never had a bad expierence my animals on the other had didn't like getting shots and poked and pried at but the staff is great there. We have a very hard cat to deal with and they handle her with great care considering the crap she puts them through. I recommend them highly.

4
★★★★☆

I have been taking my animals to this vet for 5 years or so now and personally have never had a bad expierence my animals on the other had didn't like getting shots and poked and pried at but the staff is great there. We have a very hard cat to deal with and they handle her with great care considering the crap she puts them through. I recommend them highly.

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0 out of 1 people found this review helpful.

 

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