Ricci's Family Restaurant

★★★☆☆
  • 3166 Latta Rd

    Rochester, NY 14612

    Map & Directions
  • 585-227-6750

About Ricci's Family Restaurant

Hours
Mon. - Fri. 11am - 10pm;Sat. - Sun. 4pm - 10pm

Food

Food
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3.25 4
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Okay I never am the person to write reviews but after what happened to me there. I will never refer or go to this Restaurant again. It doesnt even matter to me about the food but the service was terrible. I asked for a separate check from my party because I only had my debit card. Not only did she charge for a wrong meal, but she did it 3 times. Knowing that this meant my bank account was overdrawn now because of this genius waitress. She never apologized. So i went up to the front and told them what she did. They hostess gave me a dirty look and looked to another girl to handle it. My arguement is now I have no money on a holiday weekend regardless if they voided the charges it still takes 2 business days to clear. I wasnt gonna take that lying down. I made them call my bank so I can have them verbally allow my bank to release the holds. 5 girls ganged up on me saying that I was wrong. I have gone to many nice customer friendly Restaurants in Rochester, NY. I HAVE NEVER BEEN TREATED WITH SUCH DISRESPECT AND HORRIBLE CUSTOMER SERVICE. I was raised in a restaurant and also worked in one. I know how you are supposed to treat people in food service. I attempted to call back and speak to the owner, the owners daughter I will admit was kind enough to help get the money put back into my bank account. But she kept cutting my short so I couldnt tell her how they treated me. From my experience an Owner of a Restaurant should be aware of how staff treats the customers and let there staff know that this type of behavior is totally unacceptable and will be tolerated under any circumstances. I do not think an apology was asking to much from the staff I myself was not a perfect server but I at least had the common sense to own up to my mistakes and addition be respectful to my customers, hoping for repeat customers. Do not go to this restaurant!!!!

0
★☆☆☆☆

Okay I never am the person to write reviews but after what happened to me there. I will never refer or go to this Restaurant again. It doesnt even matter to me about the food but the service was terrible. I asked for a separate check from my party because I only had my debit card. Not only did she charge for a wrong meal, but she did it 3 times. Knowing that this meant my bank account was overdrawn now because of this genius waitress. She never apologized. So i went up to the front and told them what she did. They hostess gave me a dirty look and looked to another girl to handle it. My arguement is now I have no money on a holiday weekend regardless if they voided the charges it still takes 2 business days to clear. I wasnt gonna take that lying down. I made them call my bank so I can have them verbally allow my bank to release the holds. 5 girls ganged up on me saying that I was wrong. I have gone to many nice customer friendly Restaurants in Rochester, NY. I HAVE NEVER BEEN TREATED WITH SUCH DISRESPECT AND HORRIBLE CUSTOMER SERVICE. I was raised in a restaurant and also worked in one. I know how you are supposed to treat people in food service. I attempted to call back and speak to the owner, the owners daughter I will admit was kind enough to help get the money put back into my bank account. But she kept cutting my short so I couldnt tell her how they treated me. From my experience an Owner of a Restaurant should be aware of how staff treats the customers and let there staff know that this type of behavior is totally unacceptable and will be tolerated under any circumstances. I do not think an apology was asking to much from the staff I myself was not a perfect server but I at least had the common sense to own up to my mistakes and addition be respectful to my customers, hoping for repeat customers. Do not go to this restaurant!!!!

Pros: Nothing nice about this place

Cons: Terrible Customer Service!

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Ricci's is a great Italian family restaurant. My kids devour the bread and salad. My husband and I LOVE the Alfredo!! We will definitely be back. It is good for going out to eat and for picking up dinner on the way home.

4
★★★★☆

Ricci's is a great Italian family restaurant. My kids devour the bread and salad. My husband and I LOVE the Alfredo!! We will definitely be back. It is good for going out to eat and for picking up dinner on the way home.

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Ricci's is a nice family restaurant. They have a large adult menu and a nice kids menu. The service is good and they give you large portions. You never leave hungry.

4
★★★★☆

Ricci's is a nice family restaurant. They have a large adult menu and a nice kids menu. The service is good and they give you large portions. You never leave hungry.

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This is a great little place in Greece with pretty good food and very friendly staff. The food is always great! The place is not a whole lot to look at, could use an updated look. They do take-out too.

2
★★★★☆

This is a great little place in Greece with pretty good food and very friendly staff. The food is always great! The place is not a whole lot to look at, could use an updated look. They do take-out too.

Pros: Convenient Location, Friendly service

Cons: Not great ambience

 

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