Universal Moving & Storage

★☆☆☆☆
  • 11402 15TH Ave Ste 2

    Flushing, NY 11356

    Map & Directions
  • 718-539-4480

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Please do not use this company for your move - you are asking for trouble if you do!!

I scheduled a VERY simple move with Universal. Literally all I needed moved was a mattress/box spring and 3 boxes. Should have been less than an hour's work: I was to move these things directly from my Upper East Side apt to my new place in Soho. I even called the morning of the move in order to confirm my early afternoon appointment. Everything was fine, supposedly. The people on the phone claimed the movers would be at my place promptly.

Long story short: I waited, and waited, and WAITED. Nothing. Mind you, I am calling these guys every 15 minutes or so in the meantime, politely acknowledging my frustration and explaining how unnacceptable the situation is. They keep promising me the drivers are "on their way." I get patronizing explanations of how "there is a lot of traffic in New York, you know." Yes, I know, I LIVE HERE, thank you.

Bottom line: the movers never showed, and I was left completely stranded on a Sunday...not just staring at the beginning of my work week without my stuff moved, but up against the deadline with the new tenants coming into my place. Oh, and all this is at the August 1st move-in weekend...LOVELY time to try to find other movers in a pinch....

PLEASE DON'T USE THIS COMPANY. FOR THE SAKE OF YOUR OWN SANITY.

0
★☆☆☆☆

Please do not use this company for your move - you are asking for trouble if you do!!

I scheduled a VERY simple move with Universal. Literally all I needed moved was a mattress/box spring and 3 boxes. Should have been less than an hour's work: I was to move these things directly from my Upper East Side apt to my new place in Soho. I even called the morning of the move in order to confirm my early afternoon appointment. Everything was fine, supposedly. The people on the phone claimed the movers would be at my place promptly.

Long story short: I waited, and waited, and WAITED. Nothing. Mind you, I am calling these guys every 15 minutes or so in the meantime, politely acknowledging my frustration and explaining how unnacceptable the situation is. They keep promising me the drivers are "on their way." I get patronizing explanations of how "there is a lot of traffic in New York, you know." Yes, I know, I LIVE HERE, thank you.

Bottom line: the movers never showed, and I was left completely stranded on a Sunday...not just staring at the beginning of my work week without my stuff moved, but up against the deadline with the new tenants coming into my place. Oh, and all this is at the August 1st move-in weekend...LOVELY time to try to find other movers in a pinch....

PLEASE DON'T USE THIS COMPANY. FOR THE SAKE OF YOUR OWN SANITY.

Pros: None, unfortunately.

Cons: Bad phone communication; unprofessional personnel; did not perform service they were hired for.

 

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