LensCrafters

★☆☆☆☆
  • 6 E 23rd St East 23rd @ Broadway

    New York, NY 10010

    Map & Directions
  • 212-982-7850

About LensCrafters

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
  • Sunglasses
Details
  • Shop Online
  • Acuvue
  • Prescription Sunglasses
Hours
M-F 9am-8pm, Sa 9am-6pm, Su 12pm-5pm
Associations
  • OneSight Foundation
Phones
  • Fax (212-614-9348)
Year Established
  • 1983
Products
  • High Definition Lenses
  • Anti-reflective Lenses
  • Polarized Lenses
  • Traditional Lenses
  • Eyeglasses
  • Sunglasses
  • Frames
Specialties
  • Prescription Eyewear
  • Digital Retina Photo - varies by location
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Brooks Brothers
  • Bulgari
  • Burberry
  • Coach
  • Dolce & Gabbana
  • Giorgio Armani
  • Michael Kors
  • Oakley
  • Persol
  • Polo
  • Prada
  • Ralph
  • Ralph Lauren
  • Ray-Ban
  • Tiffany & Co.
  • Tory Burch
  • Versace
  • Vogue
Services
  • AccuFit
  • myLook

Shopping

Shopping
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TEST
    Stuff
      AccuFit
      Lenses
      LC Brands
      myLook
        1.0 1
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        .

        ordered contacts through them after my appointment even though my gut was telling me to go to 1800Contacts. The pick up date was June 3rd.

        Due to a family emergency I had to go out of town for a few weeks. I called to say someone else was coming to get them and they said that because of HIPPA I had to fax it in writing. That seemed reasonable enough, but the salesman I talked to was very abrupt and unpleasant. I sent the fax and called back 30 minutes later to make sure they'd received it. The same abrupt salesman answered and put me on hold for TEN MINUTES. How long does it take to find a fax?! I hung up and called back.

        Someone else answered and within 60 seconds told me there was no fax received. I re-faxed and called back 15 minutes later.

        A third sales person answered and confirmed receipt of the fax--but wait, she asked if I had ever received a call from them saying my contacts were indeed in. I said no, and off she went to investigate. ANOTHER TEN MINUTES ON HOLD. Again, I hung up and called back.

        I was greeted by the first salesman, who, after I explained the situation, put me on hold for five minutes only to come back and tell me that yup, they'd received the fax. I ALREADY TOLD YOU THAT! Did they have my contacts? He had no idea.

        Another five minutes on hold. He comes back--its missing a box. I yelled at him that my pick up date had been June 3rd so how were they STILL missing a box? He gave me a shpiel about new employees and people putting orders in regular stock and off he went to look. After *another* five minutes on hold he came back and said that no, one box was indeed missing. I expressed my outrage and demanded that they mail me the missing box, as I had no desire to ever set foot in there again. He agreed and...as I had been all day, I hung up.

        The eye exam was satisfactory, if pricey, but DO NOT ORDER CONTACTS FROM HERE. Use 1800Contacts instead. Save yourself the time and aggravation I wasted with these people.

        0
        ★☆☆☆☆

        ordered contacts through them after my appointment even though my gut was telling me to go to 1800Contacts. The pick up date was June 3rd.

        Due to a family emergency I had to go out of town for a few weeks. I called to say someone else was coming to get them and they said that because of HIPPA I had to fax it in writing. That seemed reasonable enough, but the salesman I talked to was very abrupt and unpleasant. I sent the fax and called back 30 minutes later to make sure they'd received it. The same abrupt salesman answered and put me on hold for TEN MINUTES. How long does it take to find a fax?! I hung up and called back.

        Someone else answered and within 60 seconds told me there was no fax received. I re-faxed and called back 15 minutes later.

        A third sales person answered and confirmed receipt of the fax--but wait, she asked if I had ever received a call from them saying my contacts were indeed in. I said no, and off she went to investigate. ANOTHER TEN MINUTES ON HOLD. Again, I hung up and called back.

        I was greeted by the first salesman, who, after I explained the situation, put me on hold for five minutes only to come back and tell me that yup, they'd received the fax. I ALREADY TOLD YOU THAT! Did they have my contacts? He had no idea.

        Another five minutes on hold. He comes back--its missing a box. I yelled at him that my pick up date had been June 3rd so how were they STILL missing a box? He gave me a shpiel about new employees and people putting orders in regular stock and off he went to look. After *another* five minutes on hold he came back and said that no, one box was indeed missing. I expressed my outrage and demanded that they mail me the missing box, as I had no desire to ever set foot in there again. He agreed and...as I had been all day, I hung up.

        The eye exam was satisfactory, if pricey, but DO NOT ORDER CONTACTS FROM HERE. Use 1800Contacts instead. Save yourself the time and aggravation I wasted with these people.

        Cons: EVERYTHING

        Message from LensCrafters

        At LensCrafters located at 6 E 23rd St, we believe vision care is about far more than a pair of glasses or a prescription. Eyes are windows to the world, capturing memories and immersing us in moments. Vision is a precious gift that we are passionate about improving in every way. Your New York LensCrafters continues its dedication to quality vision health with services and technology that ensures you always see your best. Our associates are trained to help you find the perfect pair of prescription eyeglasses and sunglasses. We feature a selection of handmade frames from brands around the world such as Ray-Ban, Coach, Oakley and many more. The associates will help you find the right prescription lens for your lifestyle. Each pair of lenses, whether single vision, bifocals, progressives or polarized sun lenses, is crafted in our labs. We do what we do because we love eyes and care about the people behind them. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

        Yext PowerListings

         

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