LensCrafters

★☆☆☆☆
  • 6 E 23rd St East 23rd @ Broadway

    New York, NY 10010

    Map & Directions
  • 212-982-7850

About LensCrafters

Categories
  • Optical Goods Stores
  • Contact Lenses
  • Opticians
  • Optometrists
  • Optical Goods Repair Shops
  • Sunglasses
  • Clothing Accessories Stores
  • General Merchandise Stores
Details
  • Shop Online
  • Acuvue
  • Prescription Sunglasses
Hours
M-Tu 10am-8pm, W 9am-8pm, Th-F 10am-8pm, Sa 10am-6pm, Su 12pm-5pm
Associations
  • OneSight Foundation
Phones
  • Fax (212-614-9348)
Year Established
  • 1983
Products
  • High Definition Lenses
  • Anti-reflective Lenses
  • Polarized Lenses
  • Traditional Lenses
  • Eyeglasses
  • Sunglasses
  • Frames
Specialties
  • Prescription Eyewear
  • Digital Retina Photo - varies by location
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Oakley
  • Brooks Brothers
  • Ralph
  • Vogue
  • Ray-Ban
  • Coach
  • Burberry
  • Versace
  • Michael Kors
  • Ralph Lauren
  • Polo
  • DKNY
  • Armani Exchange
  • Sferoflex
  • Tiffany & Co.
  • Prada
  • Tory Burch
  • Docle & Gabbana
  • Emporio Armani
Services
  • AccuFit
  • myLook

Shopping

Shopping
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Stuff
    AccuFit
    Lenses
    LC Brands
    myLook
      1.0 1
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      .

      ordered contacts through them after my appointment even though my gut was telling me to go to 1800Contacts. The pick up date was June 3rd.

      Due to a family emergency I had to go out of town for a few weeks. I called to say someone else was coming to get them and they said that because of HIPPA I had to fax it in writing. That seemed reasonable enough, but the salesman I talked to was very abrupt and unpleasant. I sent the fax and called back 30 minutes later to make sure they'd received it. The same abrupt salesman answered and put me on hold for TEN MINUTES. How long does it take to find a fax?! I hung up and called back.

      Someone else answered and within 60 seconds told me there was no fax received. I re-faxed and called back 15 minutes later.

      A third sales person answered and confirmed receipt of the fax--but wait, she asked if I had ever received a call from them saying my contacts were indeed in. I said no, and off she went to investigate. ANOTHER TEN MINUTES ON HOLD. Again, I hung up and called back.

      I was greeted by the first salesman, who, after I explained the situation, put me on hold for five minutes only to come back and tell me that yup, they'd received the fax. I ALREADY TOLD YOU THAT! Did they have my contacts? He had no idea.

      Another five minutes on hold. He comes back--its missing a box. I yelled at him that my pick up date had been June 3rd so how were they STILL missing a box? He gave me a shpiel about new employees and people putting orders in regular stock and off he went to look. After *another* five minutes on hold he came back and said that no, one box was indeed missing. I expressed my outrage and demanded that they mail me the missing box, as I had no desire to ever set foot in there again. He agreed and...as I had been all day, I hung up.

      The eye exam was satisfactory, if pricey, but DO NOT ORDER CONTACTS FROM HERE. Use 1800Contacts instead. Save yourself the time and aggravation I wasted with these people.

      0
      ★☆☆☆☆

      ordered contacts through them after my appointment even though my gut was telling me to go to 1800Contacts. The pick up date was June 3rd.

      Due to a family emergency I had to go out of town for a few weeks. I called to say someone else was coming to get them and they said that because of HIPPA I had to fax it in writing. That seemed reasonable enough, but the salesman I talked to was very abrupt and unpleasant. I sent the fax and called back 30 minutes later to make sure they'd received it. The same abrupt salesman answered and put me on hold for TEN MINUTES. How long does it take to find a fax?! I hung up and called back.

      Someone else answered and within 60 seconds told me there was no fax received. I re-faxed and called back 15 minutes later.

      A third sales person answered and confirmed receipt of the fax--but wait, she asked if I had ever received a call from them saying my contacts were indeed in. I said no, and off she went to investigate. ANOTHER TEN MINUTES ON HOLD. Again, I hung up and called back.

      I was greeted by the first salesman, who, after I explained the situation, put me on hold for five minutes only to come back and tell me that yup, they'd received the fax. I ALREADY TOLD YOU THAT! Did they have my contacts? He had no idea.

      Another five minutes on hold. He comes back--its missing a box. I yelled at him that my pick up date had been June 3rd so how were they STILL missing a box? He gave me a shpiel about new employees and people putting orders in regular stock and off he went to look. After *another* five minutes on hold he came back and said that no, one box was indeed missing. I expressed my outrage and demanded that they mail me the missing box, as I had no desire to ever set foot in there again. He agreed and...as I had been all day, I hung up.

      The eye exam was satisfactory, if pricey, but DO NOT ORDER CONTACTS FROM HERE. Use 1800Contacts instead. Save yourself the time and aggravation I wasted with these people.

      Cons: EVERYTHING

      Message from LensCrafters

      With a mission of helping people look and see their best, your New York LensCrafters has a passion for eyes. LensCrafters located at 6 E 23rd St offers the best selection of the latest trends in eyewear from leading designer brands —and an on-site lens finishing laboratory for the fastest service & most personalized prescription. Associates at LensCrafters are trained to provide you with personalized eye health service throughout your experience. Eye exams are available from Independent Doctors of Optometry at or next to LensCrafters in most states.

      Yext PowerListings

       

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