Stage Door Furniture

★★★☆☆

About Stage Door Furniture

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By far, the most stress free purchase we have ever made. From beginning to end, Stage Door Furniture was great! Our salesperson was very helpful and knowledgeable. We were on a tight budget and our salesperson didn't try to oversell us or push anything that was more than we wanted to spend. We purchased a bedroom set which was delivered last week. The delivery men were excellent, they were kind, and treated our home with respect. They were extremely careful when carrying our furniture up the stairs. My husband and I shopped at multiple furniture stores and everyone at Stage Door was so helpful and friendly. I think the Fishkill store is going out of business, but the Pawling store was great, I'm so glad that store isn't closing. We are doing our dining room next year and I wouldn't anywhere else.
I read the bad reviews and I never experienced anything like that, sure things may happen, nobody's perfect but a good business will take care of their customers no matter what. On our delivery, the chest to our bedroom set was cracked on top. The delivery men called customer service right then and there and said I would be getting a new one. Not only did they leave the cracked one for me to use in the meantime (it didn't affect the structure of the chest), but they re-delivered the new one 3 days later! There are ALWAYS going to be people who aren't happy with their purchases but just remember, most people will write about a bad experience than a good one. That's why I had to write how happy we were with Stage Door Furniture, and hope the family business stays around in Pawling for many more years!!

5
★★★★★

By far, the most stress free purchase we have ever made. From beginning to end, Stage Door Furniture was great! Our salesperson was very helpful and knowledgeable. We were on a tight budget and our salesperson didn't try to oversell us or push anything that was more than we wanted to spend. We purchased a bedroom set which was delivered last week. The delivery men were excellent, they were kind, and treated our home with respect. They were extremely careful when carrying our furniture up the stairs. My husband and I shopped at multiple furniture stores and everyone at Stage Door was so helpful and friendly. I think the Fishkill store is going out of business, but the Pawling store was great, I'm so glad that store isn't closing. We are doing our dining room next year and I wouldn't anywhere else.
I read the bad reviews and I never experienced anything like that, sure things may happen, nobody's perfect but a good business will take care of their customers no matter what. On our delivery, the chest to our bedroom set was cracked on top. The delivery men called customer service right then and there and said I would be getting a new one. Not only did they leave the cracked one for me to use in the meantime (it didn't affect the structure of the chest), but they re-delivered the new one 3 days later! There are ALWAYS going to be people who aren't happy with their purchases but just remember, most people will write about a bad experience than a good one. That's why I had to write how happy we were with Stage Door Furniture, and hope the family business stays around in Pawling for many more years!!

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Its obvious that the reviews that are positive were written by stage door furniture themself. This is a nasty store. The bedroom set that I bought fell apart after 2 weeks. They do not call back when I speak to them about the problem. It is good that they are going out of business. The bedroom set that I bought for $1500 is now marked $3900 for the sale. They might give you a discount. I never was at their other store but it is probably just as bad

1
★☆☆☆☆

Its obvious that the reviews that are positive were written by stage door furniture themself. This is a nasty store. The bedroom set that I bought fell apart after 2 weeks. They do not call back when I speak to them about the problem. It is good that they are going out of business. The bedroom set that I bought for $1500 is now marked $3900 for the sale. They might give you a discount. I never was at their other store but it is probably just as bad

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0 out of 1 people found this review helpful.

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Bad, Bad, Bad, stay away from this store.A bunch of lies and junk.My mom ordered a loveseat in April and was promised it in 8 weeks.She received a SOFA in Sept..They told her it was what she ordered and the salesperson no longer worked in the store .It was a very poorly made Sofa, too ( for over $ 2,000.00 !!!) and they would take it back with a 30% re-stocking fee.One of the owners, Kristy was very nasty to my Mom.They did take it back and now my Mom filed a credit card dispute.

1
★☆☆☆☆

Bad, Bad, Bad, stay away from this store.A bunch of lies and junk.My mom ordered a loveseat in April and was promised it in 8 weeks.She received a SOFA in Sept..They told her it was what she ordered and the salesperson no longer worked in the store .It was a very poorly made Sofa, too ( for over $ 2,000.00 !!!) and they would take it back with a 30% re-stocking fee.One of the owners, Kristy was very nasty to my Mom.They did take it back and now my Mom filed a credit card dispute.

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1 out of 2 people found this review helpful.

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I love Stage Door Furniture! I purchased a sofa, loveseat, end table, coffee table,console table, and chair with ottoman from them this past April 2010. Basically I furnished my entire living room. My sales rep, Joan, was great. She helped with with coordinating fabrics for the sofa and loveseat along with paint chips that I brought in. She really took the time to work with me and I appreciated that very much! I chose all of these items except the chair out of the manufacturer's catalogs. I researched all of the manufacturers to make sure that they were reputable and made a good product. For those people that are saying that they bought out of the catalog and what they got was junk, do your research!! It's YOUR responsibility to make sure you are purchasing a quality product! All of the items I ordered came in within the time frame I was promised except the sofa and loveseat. The fabric was on backorder, however Stage Door called me then the tables and chair arrived and asked me if I wanted to take delivery on those items immediately. I chose to wait for everything at once. I'm sure had I asked, I could have chosen a different fabric for the sofa and loveseat, but I chose to wait for what I really wanted. People need to realize that when you order anything custom it takes time!! The sofa and loveseat arrived on a Thursday and Stage Door was able to schedule delivery of all of my items the next day! The delivery was great. They showed up within the timeframe I was given. Everything was brought in and set up how I wanted it. One of the tables was damaged (looks like a manufacturer's defect) and within the day they had a new table ordered to replace the damaged one. I also researched my prices for this living room furniture and Stage Door was very competitive on that.

I just went in there this past weekend to purchase bedroom and dining room furniture (again chosen from catalogs). Not only did I go in there with pricing that I got in advance elsewhere that they were able to match, but I got another quote the day after I put a deposit down with Stage Door and I called them and they again were able to match the cheaper pricing that I received! Thanks to Don and Joan for working with me!! For those who were griping about pricing, if you don't ask for what you want, you will never get it! I believe that a store like this has a lot more flexibility when it comes to pricing than the big chain furniture stores. They will work with you if you open your mouth to ask! For me, I am looking at furniture as an investment, so what I bought was not cheap by any means, but Stage Door matched the cheapest prices that I got. I will be living in my house probably for the next 10 - 15 years and I wanted to purchase furniture that I know will last at least that long if not longer. If you are looking to get Bob's Furniture prices here, I suggest you save yourself the trip and just go to Bob's. Just remember that you get what you pay for! I'd rather spend the money now and keep my beautiful and quality furniture for 15 years than have to buy it all again 5 years from now because I bought cheap crap. I will definitely return to Stage Door on my next furniture buy because of their great selection, professionalism, fairness and reliability!!!

5
★★★★★

I love Stage Door Furniture! I purchased a sofa, loveseat, end table, coffee table,console table, and chair with ottoman from them this past April 2010. Basically I furnished my entire living room. My sales rep, Joan, was great. She helped with with coordinating fabrics for the sofa and loveseat along with paint chips that I brought in. She really took the time to work with me and I appreciated that very much! I chose all of these items except the chair out of the manufacturer's catalogs. I researched all of the manufacturers to make sure that they were reputable and made a good product. For those people that are saying that they bought out of the catalog and what they got was junk, do your research!! It's YOUR responsibility to make sure you are purchasing a quality product! All of the items I ordered came in within the time frame I was promised except the sofa and loveseat. The fabric was on backorder, however Stage Door called me then the tables and chair arrived and asked me if I wanted to take delivery on those items immediately. I chose to wait for everything at once. I'm sure had I asked, I could have chosen a different fabric for the sofa and loveseat, but I chose to wait for what I really wanted. People need to realize that when you order anything custom it takes time!! The sofa and loveseat arrived on a Thursday and Stage Door was able to schedule delivery of all of my items the next day! The delivery was great. They showed up within the timeframe I was given. Everything was brought in and set up how I wanted it. One of the tables was damaged (looks like a manufacturer's defect) and within the day they had a new table ordered to replace the damaged one. I also researched my prices for this living room furniture and Stage Door was very competitive on that.

I just went in there this past weekend to purchase bedroom and dining room furniture (again chosen from catalogs). Not only did I go in there with pricing that I got in advance elsewhere that they were able to match, but I got another quote the day after I put a deposit down with Stage Door and I called them and they again were able to match the cheaper pricing that I received! Thanks to Don and Joan for working with me!! For those who were griping about pricing, if you don't ask for what you want, you will never get it! I believe that a store like this has a lot more flexibility when it comes to pricing than the big chain furniture stores. They will work with you if you open your mouth to ask! For me, I am looking at furniture as an investment, so what I bought was not cheap by any means, but Stage Door matched the cheapest prices that I got. I will be living in my house probably for the next 10 - 15 years and I wanted to purchase furniture that I know will last at least that long if not longer. If you are looking to get Bob's Furniture prices here, I suggest you save yourself the trip and just go to Bob's. Just remember that you get what you pay for! I'd rather spend the money now and keep my beautiful and quality furniture for 15 years than have to buy it all again 5 years from now because I bought cheap crap. I will definitely return to Stage Door on my next furniture buy because of their great selection, professionalism, fairness and reliability!!!

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1 out of 1 people found this review helpful.

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ARRRG!!!! BAD BAD BAD!
I was swindled by the sales people at Stage Door! They never mentioned that all sales are final and that there is a no return policy!.....Had furniture delivered with a scratch on the table top and all 6 chairs rock!....Ordered a dresser from a picture, which I expressed concerns about, and was told that the furniture company was Excellent!!!! The dresser came in and was crap!!! Couldn't exchange or get money back! Total experience was BAD BAD BAD!!!!!

1
★☆☆☆☆

ARRRG!!!! BAD BAD BAD!
I was swindled by the sales people at Stage Door! They never mentioned that all sales are final and that there is a no return policy!.....Had furniture delivered with a scratch on the table top and all 6 chairs rock!....Ordered a dresser from a picture, which I expressed concerns about, and was told that the furniture company was Excellent!!!! The dresser came in and was crap!!! Couldn't exchange or get money back! Total experience was BAD BAD BAD!!!!!

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0 out of 1 people found this review helpful.

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My husband and I were shopping around for a bedroom set. We did our research and price shopped a lot of stores in the area. Stage Door Furniture was by far the lowest and the salespeople were wonderful. I didn't feel like I was being pounced on the second I walked in the door. Oh, and they really do have cookies in the stores which are also oustanding!! Very pleasant experience, and my husband and I will recommend again and again.

5
★★★★★

My husband and I were shopping around for a bedroom set. We did our research and price shopped a lot of stores in the area. Stage Door Furniture was by far the lowest and the salespeople were wonderful. I didn't feel like I was being pounced on the second I walked in the door. Oh, and they really do have cookies in the stores which are also oustanding!! Very pleasant experience, and my husband and I will recommend again and again.

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1 out of 1 people found this review helpful.

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I recently shopped at stage door furniture and bought an entertainment center for our new 54" plasma. The piece is huge and extremely heavy. The shopping experience was great but the delivery guys were even better. I have had stuff delivered before and the delivery men were more or less incompetent. I assumed it to be the same for this delivery but the guys were extremely careful and courteous. Everything looks exactly how I imagined to be and they even left a little bag of cookies for us when they left. Will recommend to family and friends.

5
★★★★★

I recently shopped at stage door furniture and bought an entertainment center for our new 54" plasma. The piece is huge and extremely heavy. The shopping experience was great but the delivery guys were even better. I have had stuff delivered before and the delivery men were more or less incompetent. I assumed it to be the same for this delivery but the guys were extremely careful and courteous. Everything looks exactly how I imagined to be and they even left a little bag of cookies for us when they left. Will recommend to family and friends.

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2 out of 2 people found this review helpful.

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This was absolutely the worst place I have ever dealt with. The bed was delivered and the morning it was to be delivered they told us a piece was missing. They delivered all the parts to the bed, but couldn't put it together because that one missing piece was crucial. We were told that piece was being expedited so we should have it within a week. 2 weeks later - after no word from Stage Door - I called them and was told they will check on it. I was informed that it will arrive within 3-4 days and we will have it the following week. I was even told that they had a trackinng number. we set the delivery date for Thursday. Wed night we get a phone call - it arrived and was cracked. (We learned later on that it never even arrived.) After many phone calls and assurance from the owner, we were promised delivery on the following Friday - over one month after the initial delivery! Friday, the delivery came - and its the wrong piece!!! I told them to take the whole bed back - I was done with them! Such complete incompetence, it was unreal. And the owner had the nerve at the end to have an attitude with me!! Stay very far away from this company.....

0
★☆☆☆☆

This was absolutely the worst place I have ever dealt with. The bed was delivered and the morning it was to be delivered they told us a piece was missing. They delivered all the parts to the bed, but couldn't put it together because that one missing piece was crucial. We were told that piece was being expedited so we should have it within a week. 2 weeks later - after no word from Stage Door - I called them and was told they will check on it. I was informed that it will arrive within 3-4 days and we will have it the following week. I was even told that they had a trackinng number. we set the delivery date for Thursday. Wed night we get a phone call - it arrived and was cracked. (We learned later on that it never even arrived.) After many phone calls and assurance from the owner, we were promised delivery on the following Friday - over one month after the initial delivery! Friday, the delivery came - and its the wrong piece!!! I told them to take the whole bed back - I was done with them! Such complete incompetence, it was unreal. And the owner had the nerve at the end to have an attitude with me!! Stay very far away from this company.....

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My wife and I went to stage door furniture in Pawling because we needed a new living room set and a bed for ourselves. Our salesperson was great (not pushy like so many salespeople we've dealt with before) and actually helped us customize our own fabrics. The delivery team was very professional and handled our new furniture with care. The living room set looks great and we have never slept better in our new mattress....will definietly recommend to family and friends!!!!

5
★★★★★

My wife and I went to stage door furniture in Pawling because we needed a new living room set and a bed for ourselves. Our salesperson was great (not pushy like so many salespeople we've dealt with before) and actually helped us customize our own fabrics. The delivery team was very professional and handled our new furniture with care. The living room set looks great and we have never slept better in our new mattress....will definietly recommend to family and friends!!!!

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2 out of 2 people found this review helpful.

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I bought a sofa at Stage Door Furniture. It was more than $600. It was told to me to be their best. The sofa is a pierce of junk. It squeaks and sags. I late saw the same ashley sofa at furniture liquidators for $350.

1
★☆☆☆☆

I bought a sofa at Stage Door Furniture. It was more than $600. It was told to me to be their best. The sofa is a pierce of junk. It squeaks and sags. I late saw the same ashley sofa at furniture liquidators for $350.

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0 out of 3 people found this review helpful.

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We are new to the area and my wife and I heard their commercials about "cookies at the door" and "warm and inviting buying experience so we decided to check them out and it was well worth the trip. They have a tremendous selection and the prices were the best we have seen and we shopped the entire county. Our salesperson was not pushy and extremely knowledgeable. Not only were we able to see things on the floor but they had options on ordering different fabrics on the sofa my wife and I liked. We not only ended up buying the a sofa but I got a great recliner for me. We were given a expected delivery date and they beat it by 2 weeks. Customer service arranged delivery and we were given a delivery time and they were dead on. The delivery guys were the most professional we have ever dealt with.and they gave us freshly baked cookies as they left in a little bag; nice touch!!!.It was a great experience and I would highly recommend them for anyone looking to furnish any room their house. Oh and by the way we are not paying and are enjoying our new furniture for over a year. We filled a quality survey they sent us and the owner even called us to thank us. in one word fantastic!!!

5
★★★★★

We are new to the area and my wife and I heard their commercials about "cookies at the door" and "warm and inviting buying experience so we decided to check them out and it was well worth the trip. They have a tremendous selection and the prices were the best we have seen and we shopped the entire county. Our salesperson was not pushy and extremely knowledgeable. Not only were we able to see things on the floor but they had options on ordering different fabrics on the sofa my wife and I liked. We not only ended up buying the a sofa but I got a great recliner for me. We were given a expected delivery date and they beat it by 2 weeks. Customer service arranged delivery and we were given a delivery time and they were dead on. The delivery guys were the most professional we have ever dealt with.and they gave us freshly baked cookies as they left in a little bag; nice touch!!!.It was a great experience and I would highly recommend them for anyone looking to furnish any room their house. Oh and by the way we are not paying and are enjoying our new furniture for over a year. We filled a quality survey they sent us and the owner even called us to thank us. in one word fantastic!!!

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3 out of 3 people found this review helpful.

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We just recently moved to the area and furnished our whole house at Stage Door in Fishkill. Those of you with children know how difficult it is to get any shopping done bringing them with you. We had to bring our two boys(2 and 4 yrs old). Instead of following us around and being pushy the Sales girl helped to entertain the boys! Giving us the opportunity to shop. In addition to that, we really do love the way everything turned out. The sales girl was not only knowledgeable, but she was very honest with her opinion in helping us to coordinate our Livingroom Set. I am very pleased with what she had recommended! They all bended over backwards to see that our furniture was delivered in time for our sons birthday party. They promised a day and time to be delivered and it was perfect in our eyes!!!

4
★★★★☆

We just recently moved to the area and furnished our whole house at Stage Door in Fishkill. Those of you with children know how difficult it is to get any shopping done bringing them with you. We had to bring our two boys(2 and 4 yrs old). Instead of following us around and being pushy the Sales girl helped to entertain the boys! Giving us the opportunity to shop. In addition to that, we really do love the way everything turned out. The sales girl was not only knowledgeable, but she was very honest with her opinion in helping us to coordinate our Livingroom Set. I am very pleased with what she had recommended! They all bended over backwards to see that our furniture was delivered in time for our sons birthday party. They promised a day and time to be delivered and it was perfect in our eyes!!!

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3 out of 3 people found this review helpful.

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Both the Fishkill and Pawling locations of Stage Door Furniture have mastered the art of deception. I can't tell you how many times I have seen huge banners outside of both locations advertising "50% Off All Stock" or Huge Inventory Clearance. Once inside, you'll see that the prices are grossly inflated and if you're smart (which I wasn't), shop around for the same brands pieces at other retailers and you will find lower prices. Despite all of the BS, in February my wife, who was 8 months pregnant with twin boys at the time decided to stop in for a bedroom set for our son. My wife fell in love with a master bedroom set and although it was expensive she had little patience and I reluctantly purchased the set. During the purchasing process, the sales associate was most helpful and polite. We waited 2 months for delivery of the set, only to find out that the main dresser was on back order. The set was delivered in early April and remained untouched still in wrapping awaiting the final piece. Over the course of 7 months I kept calling about the final piece, and was treated like crap on each call, given no information other than "No it's not in", "It's on back order" or "You'll have to be patient". Finally 7+ months later after I called, I was told the piece had been in for the past month?! The delivery guys finally came with the final piece and then scratched and dented the hallways walls of my new home. Additionally, they did not mount the mirror to the dresser and on top of it, when the mirror was unwrapped it had a crack in the corner! As of today 8/28/07 I have to keep calling Stage Door to find out if (when?) they will replace the mirror, if they will mount it to the dresser as needed (and displayed in their showroom) and if they will reimburse for the damage to my home. They have never, since my initial purchase in February called me once, I always have to call and then get attitude from their sales associates and warehouse personnel. I spoke with a colleague at work who had similar experience with their service levels. Bottom line is, as long as you're actively spending money, they treat you like royalty, once your wallet closes, you are useless to them. TAKE your money elsewhere, trust me you'll definitely get a better price deal and service level.

1
★☆☆☆☆

Both the Fishkill and Pawling locations of Stage Door Furniture have mastered the art of deception. I can't tell you how many times I have seen huge banners outside of both locations advertising "50% Off All Stock" or Huge Inventory Clearance. Once inside, you'll see that the prices are grossly inflated and if you're smart (which I wasn't), shop around for the same brands pieces at other retailers and you will find lower prices. Despite all of the BS, in February my wife, who was 8 months pregnant with twin boys at the time decided to stop in for a bedroom set for our son. My wife fell in love with a master bedroom set and although it was expensive she had little patience and I reluctantly purchased the set. During the purchasing process, the sales associate was most helpful and polite. We waited 2 months for delivery of the set, only to find out that the main dresser was on back order. The set was delivered in early April and remained untouched still in wrapping awaiting the final piece. Over the course of 7 months I kept calling about the final piece, and was treated like crap on each call, given no information other than "No it's not in", "It's on back order" or "You'll have to be patient". Finally 7+ months later after I called, I was told the piece had been in for the past month?! The delivery guys finally came with the final piece and then scratched and dented the hallways walls of my new home. Additionally, they did not mount the mirror to the dresser and on top of it, when the mirror was unwrapped it had a crack in the corner! As of today 8/28/07 I have to keep calling Stage Door to find out if (when?) they will replace the mirror, if they will mount it to the dresser as needed (and displayed in their showroom) and if they will reimburse for the damage to my home. They have never, since my initial purchase in February called me once, I always have to call and then get attitude from their sales associates and warehouse personnel. I spoke with a colleague at work who had similar experience with their service levels. Bottom line is, as long as you're actively spending money, they treat you like royalty, once your wallet closes, you are useless to them. TAKE your money elsewhere, trust me you'll definitely get a better price deal and service level.

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My shopping experience at Stage Door Furniture in Pawling, NY was nothing short of outstanding! The prices for the quality were the best I've seen, and I've shopped at Ramour's, Davis', Bob's, amongst many others. It was a very relaxed buying experience with very knowledgeable salespeople. I wanted to revamp my living room, but wasn't sure where to start. The salesperson was very friendly, patient, and professional. She sketched my whole room and showed me many possibilities which made my decisions much easier! From shopping to delivery, it was an A+++!!! I will definitely be back and will recommend to anyone looking to buy furniture. And I absolutely LOVE my new living room!!

5
★★★★★

My shopping experience at Stage Door Furniture in Pawling, NY was nothing short of outstanding! The prices for the quality were the best I've seen, and I've shopped at Ramour's, Davis', Bob's, amongst many others. It was a very relaxed buying experience with very knowledgeable salespeople. I wanted to revamp my living room, but wasn't sure where to start. The salesperson was very friendly, patient, and professional. She sketched my whole room and showed me many possibilities which made my decisions much easier! From shopping to delivery, it was an A+++!!! I will definitely be back and will recommend to anyone looking to buy furniture. And I absolutely LOVE my new living room!!

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2 out of 2 people found this review helpful.

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i wonder how they get away with it. we purchsed a chair, couch (sleeeper} and a recliner, in no time they were coming apart and the covering was crummy, even tho we were told that it had been treated/ we no longer have any of this furniture and wouldnt go back for seconds on this place.

1
★☆☆☆☆

i wonder how they get away with it. we purchsed a chair, couch (sleeeper} and a recliner, in no time they were coming apart and the covering was crummy, even tho we were told that it had been treated/ we no longer have any of this furniture and wouldnt go back for seconds on this place.

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0 out of 2 people found this review helpful.

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Almost got tricked by one on their "big sales" luckily we shopped around and found they were hundreds of dollars more expensive . I Found the same item at Davis Furniture in Poughkeepsie for almost half the price and we received free delivery as well. Stage Door was going to charge us over 100 for delivery. I don't know how they get away with advertising such a big sale but their prices are the highest in town and their salespeople were uninformed as well.

1
★☆☆☆☆

Almost got tricked by one on their "big sales" luckily we shopped around and found they were hundreds of dollars more expensive . I Found the same item at Davis Furniture in Poughkeepsie for almost half the price and we received free delivery as well. Stage Door was going to charge us over 100 for delivery. I don't know how they get away with advertising such a big sale but their prices are the highest in town and their salespeople were uninformed as well.

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0 out of 2 people found this review helpful.

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Stage Door was advertising a huge sale, of everything 50% off their prices. So we made the trek up there and although they have a big selection, it wasn't really 50% off. They left their regular prices under the sales tag prices and things were only reduced a few dollars from there. They do have a big selection, but I was totally turned off by their deception and wouldn't but any furniture from them,

2
★★☆☆☆

Stage Door was advertising a huge sale, of everything 50% off their prices. So we made the trek up there and although they have a big selection, it wasn't really 50% off. They left their regular prices under the sales tag prices and things were only reduced a few dollars from there. They do have a big selection, but I was totally turned off by their deception and wouldn't but any furniture from them,

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0 out of 3 people found this review helpful.

 

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