Westchester Express

★☆☆☆☆
  • 18518 140th Ave

    Springfield Gdns, NY 11413

    Map & Directions
  • 718-276-6020

About Westchester Express

Hours
Mon-Fri 9am-5pm

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I don't understand how a business that is run this poorly can stay in business. We called for a reservation to take a family member to JFK a couple days before hand, and everything seemed ok. On the day of, we called to confirm, and they had no record of our reservation. At the time the pick up was scheduled, they were a no-show, so we called again. They told us on the phone that they could make the pick up 30 minutes late, which we let them know was unsatisfactory, so they said someone was on the way. They finally showed up more than an hour late, luckily we put the person that needed to go to the airport in a taxi about 45 minutes before Westchester Express arrived.

1
★☆☆☆☆

I don't understand how a business that is run this poorly can stay in business. We called for a reservation to take a family member to JFK a couple days before hand, and everything seemed ok. On the day of, we called to confirm, and they had no record of our reservation. At the time the pick up was scheduled, they were a no-show, so we called again. They told us on the phone that they could make the pick up 30 minutes late, which we let them know was unsatisfactory, so they said someone was on the way. They finally showed up more than an hour late, luckily we put the person that needed to go to the airport in a taxi about 45 minutes before Westchester Express arrived.

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The people who work here don't speak english. They spelled my name wrong even though I used the A as in apple, N as in Nancy method. Then they tried to tell me I didn't have a reservation when I called the day before to confirm (good thing I did) because they had my name ALL wrong. They came late to my house but called me before hand to ask how to get to my house. Get a GPS!! He had my street name all wrong (again, no English). On my way to the airport, he stopped at a gas station, didn't say a word to us (he had picked up other people on the way), and went in to get something. We got on our way but he was driving to JFK. My flight was from Laguardia. I told him that and asked if that's what it said on his paper. He mumbled a bit and made a hasty turn around in Brooklyn. After a speedy, unsafe drive, I finally made it to Laguardia. I could have missed my flight because he was taking me to the wrong airport.

1
★☆☆☆☆

The people who work here don't speak english. They spelled my name wrong even though I used the A as in apple, N as in Nancy method. Then they tried to tell me I didn't have a reservation when I called the day before to confirm (good thing I did) because they had my name ALL wrong. They came late to my house but called me before hand to ask how to get to my house. Get a GPS!! He had my street name all wrong (again, no English). On my way to the airport, he stopped at a gas station, didn't say a word to us (he had picked up other people on the way), and went in to get something. We got on our way but he was driving to JFK. My flight was from Laguardia. I told him that and asked if that's what it said on his paper. He mumbled a bit and made a hasty turn around in Brooklyn. After a speedy, unsafe drive, I finally made it to Laguardia. I could have missed my flight because he was taking me to the wrong airport.

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1 out of 1 people found this review helpful.

 

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