Raymour & Flanigan Furniture and Mattress Store

★★☆☆☆
Mon-Sat 10am - 9pm Sun 11am - 6pm E-mail: customerservice@raymourflanigan.com Toll Free: 1-866-383-4484
  • 2780 Ridge Road West

    Rochester, NY 14626

    Map & Directions
  • 585-225-9455

About Raymour & Flanigan Furniture and Mattress Store

Categories
  • Mattress Stores
  • Bedding
  • Children's Furniture
  • Furniture Stores
  • Outdoor Furniture
  • Home Furniture Sales
  • Beds
  • Bedroom Furniture
  • Interior Decoration & Design
  • Chairs
Details
  • Shop Online
  • Bookcases
  • Television Tables & Stands
  • Mattress Stores
  • Bunk Beds
  • Sofa Beds
  • Water Beds
  • Recliners
  • Tables
  • Chairs
  • Contemporary Furniture
  • Leather Furniture
  • Modern Furniture
Hours
M-Sa 10am-9pm, Su 11am-6pm
Emails
  • customerservice@raymourflanigan.com
Phones
  • Fax (585-225-1998)
Keywords
  • Kids Furniture
  • Mattress
  • Beds
  • Dining Room Furniture
  • Furniture Store
Products
  • High Quality Furniture
  • Living Room Furniture
  • Bedroom Furniture
  • Brand Name Furniture
  • Stylish Furniture
  • Affordable Furniture
  • Mattresses
  • Adjustable Mattress Bases
Payment Options
  • American Express
  • Discover
  • MasterCard
  • Visa
Services
  • Raymour & Flanigan Credit Card
  • Financing
  • Gift Cards
  • Lowest Price Guarantee
  • 3 Day Delivery
  • Platinum Protection
  • Wedding Registry
Languages
  • English
Our Products
    2.0 2
    Hi! Sign in to let us know how Raymour & Flanigan Furniture and Mattress Store was?
    Write a Review
    .

    We purchased a new bedroom set shortly after moving into our new home. When we arrived to the store everyone jumped to help us pick out a set and give us pricing...Now comes delivery day...The delivery drivers brought the furniture up to our room and set everything up. Shortly after them leaving I examined the bed a little closer only to find that it was broken and the delivery guys said nothing to us. On top of this the wrong box spring was delivered to us. I called the store and setup an apointment A WEEK LATER was the earliest they could come out. As far as the box spring the manager put me in contact with our sales person to correct this issue who said he would ""get back to us"". Its repair day and still no call back from the sales rep... Repair guy comes and ""fixes"" the bed by putting 2 wood screws into the bed!! Are you kidding...Spending close to 6K on a bedroom set and this is how their going to fix it! After complaining and arguing with them to come fix it right they finally do a week later. I have called twice to get the box spring switched out, but they keep giving me the run around..What a poor excuse of a manager to pass the phone off to a sales rep. I refuse to purchase anything else from them!

    0
    ★☆☆☆☆

    We purchased a new bedroom set shortly after moving into our new home. When we arrived to the store everyone jumped to help us pick out a set and give us pricing...Now comes delivery day...The delivery drivers brought the furniture up to our room and set everything up. Shortly after them leaving I examined the bed a little closer only to find that it was broken and the delivery guys said nothing to us. On top of this the wrong box spring was delivered to us. I called the store and setup an apointment A WEEK LATER was the earliest they could come out. As far as the box spring the manager put me in contact with our sales person to correct this issue who said he would ""get back to us"". Its repair day and still no call back from the sales rep... Repair guy comes and ""fixes"" the bed by putting 2 wood screws into the bed!! Are you kidding...Spending close to 6K on a bedroom set and this is how their going to fix it! After complaining and arguing with them to come fix it right they finally do a week later. I have called twice to get the box spring switched out, but they keep giving me the run around..What a poor excuse of a manager to pass the phone off to a sales rep. I refuse to purchase anything else from them!

    .

    This is a very large store, very clean with an excellent selection and eager associates. I have bought furniture from them and was somewhat disappointed. I had my furniture delivered several different times and had to keep asking them to take it back due to manufacturer's flaws. After several times I asked for a refund which they would not give me. They would only allow store credit which I did not really want. Eventually, we straightened it out, but I was not at all happy with the experience. I have since purchased other furniture from them with a little bit better experience.

    3
    ★★★☆☆

    This is a very large store, very clean with an excellent selection and eager associates. I have bought furniture from them and was somewhat disappointed. I had my furniture delivered several different times and had to keep asking them to take it back due to manufacturer's flaws. After several times I asked for a refund which they would not give me. They would only allow store credit which I did not really want. Eventually, we straightened it out, but I was not at all happy with the experience. I have since purchased other furniture from them with a little bit better experience.

    Was this review helpful to you?
    Ratings_icons Ratings_icons

    Message from Raymour & Flanigan Furniture and Mattress Store

    Raymour & Flanigan offers the Northeast??s largest selection of brand name home furnishings. Shop Raymour & Flanigan Furniture for sofas, mattresses, beds, leather furniture, kids bedrooms and dining room sets. We have something to suit every style and budget with delivery in 3 days or less.

    More about Raymour & Flanigan Furniture and Mattress Store

    Mattresses, Living Room & Bedroom Furniture, Dining Room Furniture, Entertainment Centers, Office Furniture, Sofas, Chairs, Loveseats, Coffee Tables Sealy, La-Z-Boy, Natuzzi, Broyhill, Cindy Crawford Home, Tempur-Pedic, Rowe, Clayton Marcus, Berkline

    Articles and Advice

     

    Wait, you're the expert.

    If you've been to or used Raymour & Flanigan Furniture and Mattress Store, leave a review.

    It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



    Write a Review