New Brooklyn Car Svc Inc

★☆☆☆☆
  • 390 Broadway

    Brooklyn, NY 11211

    Map & Directions
  • 718-388-2828

About New Brooklyn Car Svc Inc

Hours
Daily 24 Hours
1.0 1
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I thought I had found a good, local affordable service with the new brooklyn car service, but was very disappointed when I used them recently to get to Newark airport. On the website, it states that "credit cards are gladly accepted". The day of my trip, I called the company, just to be sure this was true. I was told I didn't have to give them my credit card number in advance, just to give it to the driver. Sure enough, as soon as we arrived at Newark airport, I handed my credit card to the driver and he looked at me like I was insane and told me he couldn't take it. After much confusion, I finally figured out that I had to call the company on the spot and give them my credit card. Fine, but when i called them, I was told my fare was 10 dollars more than I had expected it to be, even factoring in tolls. It was ONLY than did they choose to tell me that there is a 10 dollar charge for use of a credit card. At this point, I had no choice but to pay the fee. In the long run, 10 dollars is not that much, but it was their dishonesty that bothered me. Nowhere on the website was the fee mentioned, nor did they say anything when i called specifically asking about credit cards.

I'd like to be able to use this company again, but I don't feel like I can when they intentionally mislead and cheat their customers.

0
★☆☆☆☆

I thought I had found a good, local affordable service with the new brooklyn car service, but was very disappointed when I used them recently to get to Newark airport. On the website, it states that "credit cards are gladly accepted". The day of my trip, I called the company, just to be sure this was true. I was told I didn't have to give them my credit card number in advance, just to give it to the driver. Sure enough, as soon as we arrived at Newark airport, I handed my credit card to the driver and he looked at me like I was insane and told me he couldn't take it. After much confusion, I finally figured out that I had to call the company on the spot and give them my credit card. Fine, but when i called them, I was told my fare was 10 dollars more than I had expected it to be, even factoring in tolls. It was ONLY than did they choose to tell me that there is a 10 dollar charge for use of a credit card. At this point, I had no choice but to pay the fee. In the long run, 10 dollars is not that much, but it was their dishonesty that bothered me. Nowhere on the website was the fee mentioned, nor did they say anything when i called specifically asking about credit cards.

I'd like to be able to use this company again, but I don't feel like I can when they intentionally mislead and cheat their customers.

Pros: car was prompt, clean, etc

Cons: 10 dollar fee for using credit card is not advertised ANYWHERE on website, in phone conversations, etc, which is dishonest, bad business

 

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