Frankel's Furniture Showroom

★★☆☆☆

About Frankel's Furniture Showroom

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i would NEVER recmmend anyone to go near the place. i prepaid for bookcases over 21/2 months ago which i was told were going to be delivered within the week. They realized the color i ordered was out of stock. Finally after 21/2 months bookcases came to warehouse and delivery scheduled. After my basement being a mess with books i was really excited! a few hours before delivery i get a call that they do not have the proper color shelves! After complaining and asking for my money back i was told that i was abusing them!!!!!! my custom bookcases which thankfully i ordered from a great guy in Monsey came before these cheap bookcases! please dont waste your time, energy, and money dealing with a place like this because you will only get aggravated!!

1
★☆☆☆☆

i would NEVER recmmend anyone to go near the place. i prepaid for bookcases over 21/2 months ago which i was told were going to be delivered within the week. They realized the color i ordered was out of stock. Finally after 21/2 months bookcases came to warehouse and delivery scheduled. After my basement being a mess with books i was really excited! a few hours before delivery i get a call that they do not have the proper color shelves! After complaining and asking for my money back i was told that i was abusing them!!!!!! my custom bookcases which thankfully i ordered from a great guy in Monsey came before these cheap bookcases! please dont waste your time, energy, and money dealing with a place like this because you will only get aggravated!!

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.

Thankfully I did NOT read these reviews prior to my experience with Frankel's! I dont know what agenda these people have but from A to Z the experience was AMAZING! from day one when they came down to measure and help me plan what i wanted till the end when everything was installed they were polite, professional, and courteous. The vision that they had really turned my dining room from just plain ok to something that I am proud to show off to my friends and family. guess it goes to show you can't believe everything you read (if you dont believe me just try them)! Thanks to all the staff at Frankel's for making this an unforgettable experience!

5
★★★★★

Thankfully I did NOT read these reviews prior to my experience with Frankel's! I dont know what agenda these people have but from A to Z the experience was AMAZING! from day one when they came down to measure and help me plan what i wanted till the end when everything was installed they were polite, professional, and courteous. The vision that they had really turned my dining room from just plain ok to something that I am proud to show off to my friends and family. guess it goes to show you can't believe everything you read (if you dont believe me just try them)! Thanks to all the staff at Frankel's for making this an unforgettable experience!

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.

After reading the reviews about Frankels furniture, I was not going to use them being that I needed something custom-made for my living room. I went to several different places and was told by 2 of them that I will be "unhappy" with a custom piece. I have base board heating and that is the only wall that I could use for a wall unit to hold a lot of heavy books.When I walked into Frankel's, I was told that what I needed would be no problem at all. They showed me wall units that were made just for that.After a LOT of hesitation, I put down my deposite and decided to take the "risk". I even lost several nights sleep wondering if I made the right choice.I had recieved a phone call the next week and was told that someone was going to come to measure the space. He showed up as promised, took the measurements and said to me that I have a lot more space to fill so they will make it a little bigger so that it will look perfect. Not only did they not charge me (because THEY wanted the job done right), they came to install it the following week. It came out BEAUTIFUL!!! I have it now for 2 months. It is holding ALL of me really heavy books. It is really well made and beautiful.I am really happy that I took that "risk". I would highly recommend them.

5
★★★★★

After reading the reviews about Frankels furniture, I was not going to use them being that I needed something custom-made for my living room. I went to several different places and was told by 2 of them that I will be "unhappy" with a custom piece. I have base board heating and that is the only wall that I could use for a wall unit to hold a lot of heavy books.When I walked into Frankel's, I was told that what I needed would be no problem at all. They showed me wall units that were made just for that.After a LOT of hesitation, I put down my deposite and decided to take the "risk". I even lost several nights sleep wondering if I made the right choice.I had recieved a phone call the next week and was told that someone was going to come to measure the space. He showed up as promised, took the measurements and said to me that I have a lot more space to fill so they will make it a little bigger so that it will look perfect. Not only did they not charge me (because THEY wanted the job done right), they came to install it the following week. It came out BEAUTIFUL!!! I have it now for 2 months. It is holding ALL of me really heavy books. It is really well made and beautiful.I am really happy that I took that "risk". I would highly recommend them.

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1 out of 1 people found this review helpful.

.

Rude and irresponsible. I would not use them again. They clearly do no know the motto " the customer is always right" They did not deliver our furniture on time and lied about things

1
★☆☆☆☆

Rude and irresponsible. I would not use them again. They clearly do no know the motto " the customer is always right" They did not deliver our furniture on time and lied about things

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0 out of 1 people found this review helpful.

.

I would nver consider buying from Frankels ever again. i feel a personal responcibility to tell al of my family and friends not to buy from them so they won't have to suffer like I did. If they screw up (and they will) there is only one person in the entire company to talk to and she doesn't even works in another office a hundred blocks away from the store. The women's name is Renie. Simply put she is a liar and a horrible person to deal with. I have been trying to get Frankels to send me the shelves I paid $150 extra for for the last three months. At this point I just want my money back from them so I don't ever have to speak with them again. I wish I would have paid for the bookcases using a credit card then i would have just cancelled the charges and returned them. Please don't buy from them, you can purchase bookcases just as good from lakewood for half the price I wish I had known this before I went to Frankels.

1
★☆☆☆☆

I would nver consider buying from Frankels ever again. i feel a personal responcibility to tell al of my family and friends not to buy from them so they won't have to suffer like I did. If they screw up (and they will) there is only one person in the entire company to talk to and she doesn't even works in another office a hundred blocks away from the store. The women's name is Renie. Simply put she is a liar and a horrible person to deal with. I have been trying to get Frankels to send me the shelves I paid $150 extra for for the last three months. At this point I just want my money back from them so I don't ever have to speak with them again. I wish I would have paid for the bookcases using a credit card then i would have just cancelled the charges and returned them. Please don't buy from them, you can purchase bookcases just as good from lakewood for half the price I wish I had known this before I went to Frankels.

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0 out of 1 people found this review helpful.

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In April 2007, we had a custom piece of furniture delivered. Not only were the specs incorrect but the pieces of wood were different colors. They also forgot a whole bookcase at the warehouse.

They finally came in January 2008 to replace the unit with one that is one color - but forgot half of the order at the warehouse.

The low prices are great - which is made possible by understaffing the customer service department and the warehouse personel. Good luck if anything goes wrong with your order.

1
★☆☆☆☆

In April 2007, we had a custom piece of furniture delivered. Not only were the specs incorrect but the pieces of wood were different colors. They also forgot a whole bookcase at the warehouse.

They finally came in January 2008 to replace the unit with one that is one color - but forgot half of the order at the warehouse.

The low prices are great - which is made possible by understaffing the customer service department and the warehouse personel. Good luck if anything goes wrong with your order.

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1 out of 2 people found this review helpful.

.

I pre-paid for a bookcase that never arrived because according to them they didn't have the right color of wood. They wanted me to wait two months for the wood to arrive. I asked for a refund and after five weeks of promises to refund my payment it has still not arrived. This is the most dishonest crooked establishment that I have ever dealt with. Please stay far away from them. I am reporting their illegal practices and persuing legal action.

1
★☆☆☆☆

I pre-paid for a bookcase that never arrived because according to them they didn't have the right color of wood. They wanted me to wait two months for the wood to arrive. I asked for a refund and after five weeks of promises to refund my payment it has still not arrived. This is the most dishonest crooked establishment that I have ever dealt with. Please stay far away from them. I am reporting their illegal practices and persuing legal action.

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1 out of 2 people found this review helpful.

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I purchased a beautiful set of book shelves from Frankels. Their salesman was very helpful and he gave a very good deal. The piece was very high quality solid wood and should last a long time. I would shop there again if I needed more furniture. They do have sales every once in while where you can really get a good deal.

4
★★★★☆

I purchased a beautiful set of book shelves from Frankels. Their salesman was very helpful and he gave a very good deal. The piece was very high quality solid wood and should last a long time. I would shop there again if I needed more furniture. They do have sales every once in while where you can really get a good deal.

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1 out of 4 people found this review helpful.

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This place is less than satisfactory -- I don't even know how they stay in business. My parents bought from them many years ago and had major issues, but I decided to stop in there because they were having a sale and the site that met my eyes was a disgrace! The staff was moody and the merchadise haphazardly arranged so you can't really see anything.

1
★☆☆☆☆

This place is less than satisfactory -- I don't even know how they stay in business. My parents bought from them many years ago and had major issues, but I decided to stop in there because they were having a sale and the site that met my eyes was a disgrace! The staff was moody and the merchadise haphazardly arranged so you can't really see anything.

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4 out of 5 people found this review helpful.

 

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