Delmar Custom Tailor & Sewing

★★☆☆☆

About Delmar Custom Tailor & Sewing

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Personal Services
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This is a bit long, because I want to give the full picture. You be the judge:

On Thursday, I came in with a pant-suit. He agreed to take up the hem up on the pant, to shorten the sleeves from the armhole, and to move the front buttons

3
★★★★★

This is a bit long, because I want to give the full picture. You be the judge:

On Thursday, I came in with a pant-suit. He agreed to take up the hem up on the pant, to shorten the sleeves from the armhole, and to move the front buttons

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8/14/2010 ..
Delmar Custom Tailors & Cleaners? 226 Delaware Ave. Delmar, NY 12054 528-475-0883,
I needed to have a silk dress fitted for an upcoming weeding. I proceeded to call the owner on Saturday, Aug 14, 2010 in the morning...as per his request? he said he will start working on the dress and would call me when he finished. The owner called me back and said the dress was done. I showed up within the hour, I had my daughter with me. I tried on the dress and went to look at it in the mirror he had already sat down and started to work on something else. I saw that there was thumb print stain on the front of the dress...and the dress was too tight...The dress is brand new! He didn't even look up from the work he was doing...As almost he knew, he continued to ignore me...I asked if he knew why there was a stain in clear view on the front of the dress, he proceeded to say it's not my fault and I needed to pay the bill. I asked him nicely if he would come over and please talk to me about the situation, because every since I walked in the door he was too busy working and could care less about customer service. He said I don't need to come over and talk to you, I??m not your child...I said can we bring it over to the cleaners and have it looked at, he said pay the bill. I went in the dressing room and took it off. He proceeded to come over to me at that point in a hurry to grab the dress in a rush?I had my daughter with me and she started to get scared, he was trying to grab the dress. I grabbed my daughter and proceeded out the door with my dress. I called the police because he was extremely hostile, he keep saying; I??m going to call the police, at that point I knew this was going too far and I called the police, he was telling me he knew people?! Two police cars showed up as I waited in my car, the police took a statement from me, I had my husband come and pay for the dress, I didn't want to be any-where near him, he was too hostile and screaming. The police followed my husband in to pay for the dress and he was screaming and yelling. When my husband walked out to spoke to the police officers, the owner came running out ranting and raving that he wanted both the Police officers names...he is rude, out of control. I paid for the dress ($55.00) and proceed to drop it off at the dry cleaners to try to have it cleaned. I have looked into this business and the owner and since then, have discovered that the police have been over there numerous times and that there are many negative reviews on the business owner. He is a terrible asset to Delmar.

0
★☆☆☆☆

8/14/2010 ..
Delmar Custom Tailors & Cleaners? 226 Delaware Ave. Delmar, NY 12054 528-475-0883,
I needed to have a silk dress fitted for an upcoming weeding. I proceeded to call the owner on Saturday, Aug 14, 2010 in the morning...as per his request? he said he will start working on the dress and would call me when he finished. The owner called me back and said the dress was done. I showed up within the hour, I had my daughter with me. I tried on the dress and went to look at it in the mirror he had already sat down and started to work on something else. I saw that there was thumb print stain on the front of the dress...and the dress was too tight...The dress is brand new! He didn't even look up from the work he was doing...As almost he knew, he continued to ignore me...I asked if he knew why there was a stain in clear view on the front of the dress, he proceeded to say it's not my fault and I needed to pay the bill. I asked him nicely if he would come over and please talk to me about the situation, because every since I walked in the door he was too busy working and could care less about customer service. He said I don't need to come over and talk to you, I??m not your child...I said can we bring it over to the cleaners and have it looked at, he said pay the bill. I went in the dressing room and took it off. He proceeded to come over to me at that point in a hurry to grab the dress in a rush?I had my daughter with me and she started to get scared, he was trying to grab the dress. I grabbed my daughter and proceeded out the door with my dress. I called the police because he was extremely hostile, he keep saying; I??m going to call the police, at that point I knew this was going too far and I called the police, he was telling me he knew people?! Two police cars showed up as I waited in my car, the police took a statement from me, I had my husband come and pay for the dress, I didn't want to be any-where near him, he was too hostile and screaming. The police followed my husband in to pay for the dress and he was screaming and yelling. When my husband walked out to spoke to the police officers, the owner came running out ranting and raving that he wanted both the Police officers names...he is rude, out of control. I paid for the dress ($55.00) and proceed to drop it off at the dry cleaners to try to have it cleaned. I have looked into this business and the owner and since then, have discovered that the police have been over there numerous times and that there are many negative reviews on the business owner. He is a terrible asset to Delmar.

.

I rarely write reviews, but I certainly wish I had read these other reviews before I went. I have never been treated so poorly by a small business owner as I have by Andrew, the tailor and owner of this shop. He actually accused me of being dishonest and unprofessional when he was, in fact, guilty of several errors with tailoring a dress and completely overcharging me. Please give your business to someone with better customer service and more honest business practices

0
★☆☆☆☆

I rarely write reviews, but I certainly wish I had read these other reviews before I went. I have never been treated so poorly by a small business owner as I have by Andrew, the tailor and owner of this shop. He actually accused me of being dishonest and unprofessional when he was, in fact, guilty of several errors with tailoring a dress and completely overcharging me. Please give your business to someone with better customer service and more honest business practices

Pros: the dress fits

Cons: very rude, dishonest, unprofessional owner, expensive

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On October 18, 2008, I brought a two piece suit to Delmar Custom Tailors to be fixed and altered.

On arriving the following Saturday, the tailor showed me the fix that he had done to the jacket. He and I agreed the fix was not very good. He suggested he could send the jacket to NYC where the jacket could be rewoven and it would look ?as good as new?. I told him that I paid $600 for the suit and it would be worth it to have him send it to NYC. He would keep the pants and I could pick the entire suit up around November 8, 2008.

Between November 8, 2008 and January 16, 2009 I had stopped at the tailors several times to find out if my suit was back and finished. Every time I stopped in, he gave me a different excuse as to why the suit was not there.

Finally, I had my son go with me on January 17, 2009 to get a specific reason why the suit was neither back nor done. He stated this time, 3 months later, that he gave my $600 suit to the Salvation Army.

The tailor gave me two options. 1) I could let his insurance handle it or 2) He would get me a suit. I asked how he was going to get me a suit. 1) ?Are you going to give me the money to buy a suit?? Which he replied ?No, I will get you a suit? and 2) ?Are you going to take me shopping to buy me a suit?? Which he replied ?No, I will get you suit.?

At this point I became so disgusted over the situation I walked out leaving my son inside to handle the matter.

On January 21, 2009, I filed a small claims action against Delmar Custom Tailors.

On February 6, 2009 I received a letter from the tailor stating ?he found my suit? on January 30, 2009. I went to the tailors on February 9, 2009 to retrieve my suit. He never fixed the jacket because he never sent the suit to NYC.

After 3 ? months of excuses, it took a small claims action against the tailor to ?help him find my suit.?

Should you use this tailor? After you have read this review only you the reader can decide.

0
★☆☆☆☆

On October 18, 2008, I brought a two piece suit to Delmar Custom Tailors to be fixed and altered.

On arriving the following Saturday, the tailor showed me the fix that he had done to the jacket. He and I agreed the fix was not very good. He suggested he could send the jacket to NYC where the jacket could be rewoven and it would look ?as good as new?. I told him that I paid $600 for the suit and it would be worth it to have him send it to NYC. He would keep the pants and I could pick the entire suit up around November 8, 2008.

Between November 8, 2008 and January 16, 2009 I had stopped at the tailors several times to find out if my suit was back and finished. Every time I stopped in, he gave me a different excuse as to why the suit was not there.

Finally, I had my son go with me on January 17, 2009 to get a specific reason why the suit was neither back nor done. He stated this time, 3 months later, that he gave my $600 suit to the Salvation Army.

The tailor gave me two options. 1) I could let his insurance handle it or 2) He would get me a suit. I asked how he was going to get me a suit. 1) ?Are you going to give me the money to buy a suit?? Which he replied ?No, I will get you a suit? and 2) ?Are you going to take me shopping to buy me a suit?? Which he replied ?No, I will get you suit.?

At this point I became so disgusted over the situation I walked out leaving my son inside to handle the matter.

On January 21, 2009, I filed a small claims action against Delmar Custom Tailors.

On February 6, 2009 I received a letter from the tailor stating ?he found my suit? on January 30, 2009. I went to the tailors on February 9, 2009 to retrieve my suit. He never fixed the jacket because he never sent the suit to NYC.

After 3 ? months of excuses, it took a small claims action against the tailor to ?help him find my suit.?

Should you use this tailor? After you have read this review only you the reader can decide.

.

DO NOT SUPPORT THIS BUSINESS! I BROUGHT IN A SUIT FOR ALTERATIONS AND CLEANING ON A MONDAY, AND NOTIFIED THEM I NEEDED IT BACK BEFORE SATURDAY, AS I HAD A WEDDING TO ATTEND. THEY INFORMED ME THEY WERE CLOSED FRIDAY & SATURDAY, BUT ASSURED ME THEY'D HAVE IT DONE BY THURSDAY. I RECEIVED A CALL @ 9:15 ON WEDNESDAY SAYING HE FORGOT HOW MUCH TO TAKE OUT OF THE PANT WAIST!! HE THEN SAID TO CALL HIM @ 11:30 ON THURSDAY TO GET A PICK UP TIME. I CALLED AS INSTRUCTED ONLY TO BE TOLD HE DIDN'T HAVE MY SUIT - IT WAS AT HIS OTHER SHOP. I TOLD HIM I WOULD BE BY AFTER WORK TO GET MY SUIT, AND WHEN I SHOWED UP @ 5:15 THE SHOP WAS CLOSED!! HE IS SUPPOSED TO BE OPEN UNTIL 7PM, AND HE TOLD ME HE WOULD HAVE MY SUIT WHEN I STOPPED AFTER WORK. HE HAS NOW HELD MY SUIT HOSTAGE ALL WEEKEND AND I CAN NOT WEAR IT TO MY FAMILY'S WEDDING!! HOW DIFFICULT SHOULD IT BE FOR A TAILOR TO ALTER THE WAIST ON A PAIR OF PANTS AND DRY CLEAN A SUIT AND SHIRT? I RECEIVED NOTHING BUT FALSE ASSURANCES, DECEITFUL ANSWERS AND A GENERAL RUN AROUND MY THIS BUSINESS AND THE OWNER. HE WAS RUDE AND DEMEANING TO ME. I HOPE HE GOES OUT OF BUSINESS AND LEAVES TOWN!!

0
★☆☆☆☆

DO NOT SUPPORT THIS BUSINESS! I BROUGHT IN A SUIT FOR ALTERATIONS AND CLEANING ON A MONDAY, AND NOTIFIED THEM I NEEDED IT BACK BEFORE SATURDAY, AS I HAD A WEDDING TO ATTEND. THEY INFORMED ME THEY WERE CLOSED FRIDAY & SATURDAY, BUT ASSURED ME THEY'D HAVE IT DONE BY THURSDAY. I RECEIVED A CALL @ 9:15 ON WEDNESDAY SAYING HE FORGOT HOW MUCH TO TAKE OUT OF THE PANT WAIST!! HE THEN SAID TO CALL HIM @ 11:30 ON THURSDAY TO GET A PICK UP TIME. I CALLED AS INSTRUCTED ONLY TO BE TOLD HE DIDN'T HAVE MY SUIT - IT WAS AT HIS OTHER SHOP. I TOLD HIM I WOULD BE BY AFTER WORK TO GET MY SUIT, AND WHEN I SHOWED UP @ 5:15 THE SHOP WAS CLOSED!! HE IS SUPPOSED TO BE OPEN UNTIL 7PM, AND HE TOLD ME HE WOULD HAVE MY SUIT WHEN I STOPPED AFTER WORK. HE HAS NOW HELD MY SUIT HOSTAGE ALL WEEKEND AND I CAN NOT WEAR IT TO MY FAMILY'S WEDDING!! HOW DIFFICULT SHOULD IT BE FOR A TAILOR TO ALTER THE WAIST ON A PAIR OF PANTS AND DRY CLEAN A SUIT AND SHIRT? I RECEIVED NOTHING BUT FALSE ASSURANCES, DECEITFUL ANSWERS AND A GENERAL RUN AROUND MY THIS BUSINESS AND THE OWNER. HE WAS RUDE AND DEMEANING TO ME. I HOPE HE GOES OUT OF BUSINESS AND LEAVES TOWN!!

Pros: NONE

Cons: TOO MANY TO LIST - READ THE REVIEW

 

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