Cayuga Medical Assoc

★★★★☆
  • 8 Brentwood Dr Ste B

    Ithaca, NY 14850

    Map & Directions
  • 607-266-7500

About Cayuga Medical Assoc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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The administration is almost criminally incompetent. They can't communicate with my insurance company or my pharmacy. Every time I want to get a prescription renewed, my pharmacy can't get in touch with them and I have to call them

3
★★★★★

The administration is almost criminally incompetent. They can't communicate with my insurance company or my pharmacy. Every time I want to get a prescription renewed, my pharmacy can't get in touch with them and I have to call them

.

I have seen her over a period of 6-8 years as have a number of my friends. Dr. Yoon is a very careful clinician. Though I once thought she was rushed, I no longer think so - she takes time, is a good listener, and is a very clear

3
★★★★★

I have seen her over a period of 6-8 years as have a number of my friends. Dr. Yoon is a very careful clinician. Though I once thought she was rushed, I no longer think so - she takes time, is a good listener, and is a very clear

.

Doctors are readily available. Dr Yoon spends good amount of time during examination and then in followup to explain test results. Office staff is pleasant, makes test appointments on the phone before I leave. Nurse practitioners are pleasant and take time with patients.

2
★★★★★

Doctors are readily available. Dr Yoon spends good amount of time during examination and then in followup to explain test results. Office staff is pleasant, makes test appointments on the phone before I leave. Nurse practitioners are pleasant and take time with patients.

Pros: Always seen within 5 minutes of arrival

Cons: none

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With several primary care physicians among my close friends and family members, I feel that my expectations regarding primary care are fairly reasonable. As a patient, I've never had any problems with any generalists or specialists that I've ever seen before. My advice regarding Dr. Serena Yoon and Cayuga Medical Associates would be to STAY FAR, FAR AWAY.

My personal feeling is that Dr. Yoon doesn't really enjoy practicing medicine. She treats patients and their questions as a burden and an imposition. Questions are greeted with a condescending scowl, and you are ushered out of the office with all haste. At first my wife and I felt that perhaps her dismissive response to us was a function of our youth and general good health. Maybe she was saving her time and care for her more serious cases. But after my wife became pregnant and I came down with an excruciatingly painful condition, for which I will have surgery next week, it became apparent that she just doesn't give a damn.

When I was suffering from excruciating pain, a smug receptionist refused to grant me a same-day appointment, even though I later learned that open slots were available. I was forced to wait several hours in the local emergency room. I was referred to the wrong doctors, wrong tests were ordered, other tests were not ordered in time and test results were not followed upon.

Every office has its problems and shortcomings, but good organizations are proactive in their response to customer complaints. At CMA, neither the Doc nor her office staff could possibly care less. When I brought multiple errors to their attention, I was given neither an apology nor even an acknowledgement. (One important exception is the nurse Ginny, who is a star. I hope she finds a better employer soon.).

Family Medicine Associates, with offices just two doors down and also on State Street downtown are a much better bet, and as of this writing they are accepting new patients.

0
★☆☆☆☆

With several primary care physicians among my close friends and family members, I feel that my expectations regarding primary care are fairly reasonable. As a patient, I've never had any problems with any generalists or specialists that I've ever seen before. My advice regarding Dr. Serena Yoon and Cayuga Medical Associates would be to STAY FAR, FAR AWAY.

My personal feeling is that Dr. Yoon doesn't really enjoy practicing medicine. She treats patients and their questions as a burden and an imposition. Questions are greeted with a condescending scowl, and you are ushered out of the office with all haste. At first my wife and I felt that perhaps her dismissive response to us was a function of our youth and general good health. Maybe she was saving her time and care for her more serious cases. But after my wife became pregnant and I came down with an excruciatingly painful condition, for which I will have surgery next week, it became apparent that she just doesn't give a damn.

When I was suffering from excruciating pain, a smug receptionist refused to grant me a same-day appointment, even though I later learned that open slots were available. I was forced to wait several hours in the local emergency room. I was referred to the wrong doctors, wrong tests were ordered, other tests were not ordered in time and test results were not followed upon.

Every office has its problems and shortcomings, but good organizations are proactive in their response to customer complaints. At CMA, neither the Doc nor her office staff could possibly care less. When I brought multiple errors to their attention, I was given neither an apology nor even an acknowledgement. (One important exception is the nurse Ginny, who is a star. I hope she finds a better employer soon.).

Family Medicine Associates, with offices just two doors down and also on State Street downtown are a much better bet, and as of this writing they are accepting new patients.

Pros: Ginny the nurse, short wait times

Cons: Uncaring and incompetent

.

Doctor knowledgeable, no problems getting needed lab tests, office atomosphere a little cold but I have never had to wait more than 10 minutes for scheduled appointment; staff never introduces who they are which I didn't find very professional

2
★★★★☆

Doctor knowledgeable, no problems getting needed lab tests, office atomosphere a little cold but I have never had to wait more than 10 minutes for scheduled appointment; staff never introduces who they are which I didn't find very professional

Pros: Quick to see you, doctors seem very knowledgeable

Cons: Staff does not introduce self, feel bothered giving information on lab/test results, one partner i would never see as a doctor...very rude

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I found the doctor here to be by the book for standard of care which I think is great. Never had any problems with getting a referral to a specialist when necessary. Pretty high standard medical care that is great when that is what you need or are looking for. I found quite a bit of personalization where Doctor Radomski really cared and follows up on my condition on a regular schedule. Overall a very good medical practice in my opinion. I am an alternative health care professional so hopefully that helps evaluate this practice from that perspective.

4
★★★★☆

I found the doctor here to be by the book for standard of care which I think is great. Never had any problems with getting a referral to a specialist when necessary. Pretty high standard medical care that is great when that is what you need or are looking for. I found quite a bit of personalization where Doctor Radomski really cared and follows up on my condition on a regular schedule. Overall a very good medical practice in my opinion. I am an alternative health care professional so hopefully that helps evaluate this practice from that perspective.

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Strong's (Rochester's 1st class hospital system) Ithaca isn't quite up to the standards of what you would expect from the name, but in an increasingly difficult to tolerate medical area (general practice) they're really not bad at all (a complement in these times). The office staff (up through the nurses) are competent, polite, and efficient. The only real complaint is that the physicians, while competent, seem largely indifferent and somewhat inflexible. The former is, unfortunately, the norm these days. In the latter area they could, and should, look to improve. But you can do much, much worse in a medically mediocre area. If you want to do better, be prepared to look hard ... and wait for the practice you find to open slots for new patients.

3
★★★☆☆

Strong's (Rochester's 1st class hospital system) Ithaca isn't quite up to the standards of what you would expect from the name, but in an increasingly difficult to tolerate medical area (general practice) they're really not bad at all (a complement in these times). The office staff (up through the nurses) are competent, polite, and efficient. The only real complaint is that the physicians, while competent, seem largely indifferent and somewhat inflexible. The former is, unfortunately, the norm these days. In the latter area they could, and should, look to improve. But you can do much, much worse in a medically mediocre area. If you want to do better, be prepared to look hard ... and wait for the practice you find to open slots for new patients.

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