Hart Towing

★★★★☆
42.8999 -76.8905
Map and Directions to Hart Towing

315-539-8789

1116 Waterloo Geneva Rd

Waterloo, NY

13165

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4.375 8
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Reviews 1 - 8 of 8.
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This place is run by a real scumbag! They break the law! Trust me stay away from hart towing in Waterloo ny. My car was impounded and I tried every day for 5 days to pay the bill but once the bill was available it was sky high. They charged me twice the amount allowed by New York State. This place is the reason why there are towing and storage regulations. When I said I was going to involve my lawyer they called my lien holder and told them I refused to pay the bill which resulted in the lien holder repossessing my car! I have never made a late payment! I'm currently filling to sue In small claims court. Take it from me, do not do business with hart towing. I'm out over a grand so far and that's not including my front bumper they destroyed while towing.

1
★☆☆☆☆

This place is run by a real scumbag! They break the law! Trust me stay away from hart towing in Waterloo ny. My car was impounded and I tried every day for 5 days to pay the bill but once the bill was available it was sky high. They charged me twice the amount allowed by New York State. This place is the reason why there are towing and storage regulations. When I said I was going to involve my lawyer they called my lien holder and told them I refused to pay the bill which resulted in the lien holder repossessing my car! I have never made a late payment! I'm currently filling to sue In small claims court. Take it from me, do not do business with hart towing. I'm out over a grand so far and that's not including my front bumper they destroyed while towing.

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Hart Towing came and towed my SUV after I had an accident and they were very professional, courteous and understanding. The driver even took me home because I couldnt get a hold of my husband. I would recommend them. Very pleased.

5
★★★★★

Hart Towing came and towed my SUV after I had an accident and they were very professional, courteous and understanding. The driver even took me home because I couldnt get a hold of my husband. I would recommend them. Very pleased.

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I'd like to respond to Jane W's review with an explanation of the process of an accident call. After a vehicle is recovered from an accident and brought back here to the shop, it is the owner's responsibility to notify their insurance company of the accident. In Jane W's case, she must have had collision as she stated an adjuster came and totalled the vehicle. In this case, the insurance company would have paid everything and also had the vehicle removed. Jane W would not have had to do anything. Without collision coverage however, she would have been responsible for the towing and disposal of the vehicle. In this case, two things can happen. She could have paid the original tow bill and had the vehicle removed herself or paid the original tow bill, bring in the title and we will dispose of the vehicle, however she stated an adjuster came and looked at the vehicle which also totalled it. Something in Jane W's story is not jiving. If her story was the case, the insurance company would have covered everything and disposed of the vehicle. No junkyard would have been involved. Accidents are an unpleasant mishap but they do happen and we try very hard to work with the owners and insurance companies however there is only just so much we can do. Obviously there is more to Jane W's story than is being told on here and I can not recall any situation that she describes nor have we been summoned to any courts.

Owner of Hart Towing & Service LLC
Lynn

5
★★★★★

I'd like to respond to Jane W's review with an explanation of the process of an accident call. After a vehicle is recovered from an accident and brought back here to the shop, it is the owner's responsibility to notify their insurance company of the accident. In Jane W's case, she must have had collision as she stated an adjuster came and totalled the vehicle. In this case, the insurance company would have paid everything and also had the vehicle removed. Jane W would not have had to do anything. Without collision coverage however, she would have been responsible for the towing and disposal of the vehicle. In this case, two things can happen. She could have paid the original tow bill and had the vehicle removed herself or paid the original tow bill, bring in the title and we will dispose of the vehicle, however she stated an adjuster came and looked at the vehicle which also totalled it. Something in Jane W's story is not jiving. If her story was the case, the insurance company would have covered everything and disposed of the vehicle. No junkyard would have been involved. Accidents are an unpleasant mishap but they do happen and we try very hard to work with the owners and insurance companies however there is only just so much we can do. Obviously there is more to Jane W's story than is being told on here and I can not recall any situation that she describes nor have we been summoned to any courts.

Owner of Hart Towing & Service LLC
Lynn

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After an accident, the car was towed to this business. The car owner went to look at the car, which was totaled as a result of the accident. After getting personal possessions from the vehicle, the owner asked the manager of Hart Towing if there was paperwork they needed to fill out and what needed to be done. The owner said everything was taken care of and no paperwork was necessary. After the insurance adjuster came and went, they still didn't contact the owner. After several weeks, the owner contacted a junk yard to have the car taken and contacted Hart towing who said, you can do that when you pay $800. Never did this person say how much it cost for storage or any type of service other than towing. The insurance company even said they have a bad reputation for doing that. We paid the bill and are now asking for an itemized bill showing the detailed charges. If it's not produced, then off to small claims court we go and they can prove to the judge that they are reputable!

1
★☆☆☆☆

After an accident, the car was towed to this business. The car owner went to look at the car, which was totaled as a result of the accident. After getting personal possessions from the vehicle, the owner asked the manager of Hart Towing if there was paperwork they needed to fill out and what needed to be done. The owner said everything was taken care of and no paperwork was necessary. After the insurance adjuster came and went, they still didn't contact the owner. After several weeks, the owner contacted a junk yard to have the car taken and contacted Hart towing who said, you can do that when you pay $800. Never did this person say how much it cost for storage or any type of service other than towing. The insurance company even said they have a bad reputation for doing that. We paid the bill and are now asking for an itemized bill showing the detailed charges. If it's not produced, then off to small claims court we go and they can prove to the judge that they are reputable!

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Latest reviews from Citysearch.

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In response to the following reviews from Jamie Excell and Andrew Shepard. Mr. Sheppard's vehicle was towed at the request of the local Police Dept due to and arrest. His statement in his review is completely false. His vehicle was

6
★★★★★

In response to the following reviews from Jamie Excell and Andrew Shepard. Mr. Sheppard's vehicle was towed at the request of the local Police Dept due to and arrest. His statement in his review is completely false. His vehicle was

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DISHONEST BUSINESS OWNER!!!!! Rented a budget rental truck from hart towing. Moved from Waterloo to canandaigua. 40 miles AT THE MOST each way. This man charged 165 miles! When I went to the office to get a copy of the contract (where the

6
★★★★★

DISHONEST BUSINESS OWNER!!!!! Rented a budget rental truck from hart towing. Moved from Waterloo to canandaigua. 40 miles AT THE MOST each way. This man charged 165 miles! When I went to the office to get a copy of the contract (where the

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This place is run by a real scumbag! Trust me stay away from hart towing in Waterloo ny. My car was impounded and I tried for 5 days to pay the bill but once the bill was available it was sky high. They charged me twice the amount allowed

6
★★★★★

This place is run by a real scumbag! Trust me stay away from hart towing in Waterloo ny. My car was impounded and I tried for 5 days to pay the bill but once the bill was available it was sky high. They charged me twice the amount allowed

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The staff at Hart Towing and Service is very knowledgable. The equipment is clean and updated. The treat their customers like people and not numbers. The go out of their way to perform the service that is asked of them. I would highly recommend these guys to anyone.

5
★★★★★

The staff at Hart Towing and Service is very knowledgable. The equipment is clean and updated. The treat their customers like people and not numbers. The go out of their way to perform the service that is asked of them. I would highly recommend these guys to anyone.

Pros: very fair pricing, knowledgable, professional

Cons: none, none, none