Caribbean Pools and Spas

★★★☆☆
Setting A Higher Standard in the Industry!
42.7596 -73.9433
Map and Directions to Caribbean Pools and Spas

518-356-4364

1223 Fort Hunter Rd

Schenectady, NY

12303

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About Caribbean Pools and Spas

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Home Construction & Remodeling

Home Construction & Remodeling
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Reviews 1 - 12 of 12.
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Stay away from this company! A total scam! Inferior products. Sloppy workmanship. And no follow up to my problems.
Had to hire another company to fix my leaks.
I read the other reviews... DON'T be fooled by positive posts made all on the same day by the scammers themselves.
too bad I can't post ZERO STARS!

1
★☆☆☆☆

Stay away from this company! A total scam! Inferior products. Sloppy workmanship. And no follow up to my problems.
Had to hire another company to fix my leaks.
I read the other reviews... DON'T be fooled by positive posts made all on the same day by the scammers themselves.
too bad I can't post ZERO STARS!

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.

This dealer came off as being very friendly and having the best price, until it came time to build my pool. We had major problems, everything from a floating pool liner to being verbally abused. Due to the shoddy "concrete" and I use that term loosely, pool bottom, my liner keeps getting wrinkles and floating. All in all, I think the pool could have used more concrete since the workers were taking from one area to put more in another just to be able to finish the job quickly. Another big thing was that this pool was supposed to be 8' deep and to my surprise, we now have a 6' deep non-diving pool. The contractor states it was due to the water table however my neighbors have an 8' deep pool put in by another company, with none of the issues we have. Some other things we didn't appreciate were: workers using our backyard as a bathroom in front of our 6 year old daughter, garbage thrown everywhere and being verbally abused by the owner when we tried to voice our concerns.
To all who will listen, DO NOT SHOP AT CARIBBEAN POOLS!

3
★★★☆☆

This dealer came off as being very friendly and having the best price, until it came time to build my pool. We had major problems, everything from a floating pool liner to being verbally abused. Due to the shoddy "concrete" and I use that term loosely, pool bottom, my liner keeps getting wrinkles and floating. All in all, I think the pool could have used more concrete since the workers were taking from one area to put more in another just to be able to finish the job quickly. Another big thing was that this pool was supposed to be 8' deep and to my surprise, we now have a 6' deep non-diving pool. The contractor states it was due to the water table however my neighbors have an 8' deep pool put in by another company, with none of the issues we have. Some other things we didn't appreciate were: workers using our backyard as a bathroom in front of our 6 year old daughter, garbage thrown everywhere and being verbally abused by the owner when we tried to voice our concerns.
To all who will listen, DO NOT SHOP AT CARIBBEAN POOLS!

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1 out of 1 people found this review helpful.

Response from this business:

Hi, this is Dean Attanasio, owner of Caribbean Pools and Spas. I have been installing inground pools for 35 years and we have been in business since 1989. I do everything in my power to make sure that every pool is installed perfectly and to the satisfaction of our customers. Sometimes when we hit ledge rock or hard shale we give the homeowner the option of paying an additional charge to dynamite or bring in a big pounder. However if the homeowner does not want a diving board installed then we can make the pool six feet deep or as deep as we can get. This will allow the homeowner to save the additional charges. I do whatever the homeowner wants me to do. We have a reference list of over 1,000 satisfied inground pool customers. When a pool gets wrinkles and floats it is because of an extremely high water table and very adverse ground conditions. However when a liner floats we will go back at no charge to the customer and pump the water from under the liner and reset it. Please feel free to contact me on my cell at (518)810-5650 and I will be happy to do whatever I can to satisfy you. Thank you, Dean Attanasio.

Latest reviews from Citysearch.

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I am watching my neighbor's 2 year old pool fall apart before their eyes. I am not one to publicly put down a company but a pool is a big investment and people should know what they are getting into with this company. The pool is literally disintegrating. With the pool being located in Cohoes, one would think Caribbean would want to maintain a good reputation locally but they are not doing anything to help these people. It is unethical and really unfortunate.

1
★☆☆☆☆

I am watching my neighbor's 2 year old pool fall apart before their eyes. I am not one to publicly put down a company but a pool is a big investment and people should know what they are getting into with this company. The pool is literally disintegrating. With the pool being located in Cohoes, one would think Caribbean would want to maintain a good reputation locally but they are not doing anything to help these people. It is unethical and really unfortunate.

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I was extremely dissappointed with this company, its employees and its ethics (or lack there of.) It took me FOREVER to get a call back from them. When they finally called back, trying to get a solid answer about anything was nearly impossible. When I did get some answers (having talked to other pool people) I realized they had no idea what they were talking about. There is a reason their reputation in this area is so bad. I will not be giving Caribbean any business and I hope they do not have the chance to take advantage of anyone else.

1
★☆☆☆☆

I was extremely dissappointed with this company, its employees and its ethics (or lack there of.) It took me FOREVER to get a call back from them. When they finally called back, trying to get a solid answer about anything was nearly impossible. When I did get some answers (having talked to other pool people) I realized they had no idea what they were talking about. There is a reason their reputation in this area is so bad. I will not be giving Caribbean any business and I hope they do not have the chance to take advantage of anyone else.

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I have had 2 pools installed by Caribbean Pools and in both cases, from start to finish the work and service was flawless. The owner takes great pride in his work and is customer oriented, as is the staff at the store.The owner designed and poured the stamped concrete deck himself and it is beautiful! I receive so many compliments on the pool design. I love the salt water and the ease of upkeep. Thanks to Caribbean Pools, my summers are perfect (and never long enough!) Don't waste your time or money with any other pool company.

5
★★★★★

I have had 2 pools installed by Caribbean Pools and in both cases, from start to finish the work and service was flawless. The owner takes great pride in his work and is customer oriented, as is the staff at the store.The owner designed and poured the stamped concrete deck himself and it is beautiful! I receive so many compliments on the pool design. I love the salt water and the ease of upkeep. Thanks to Caribbean Pools, my summers are perfect (and never long enough!) Don't waste your time or money with any other pool company.

.

I love love love my new pool thank you again for making my experience a good one. The customer service is wonderful. I would recommend this company to all thank you again Caribbean Pools.

5
★★★★★

I love love love my new pool thank you again for making my experience a good one. The customer service is wonderful. I would recommend this company to all thank you again Caribbean Pools.

.

I use this Caribbean Pools for all my summer time pool needs. Everyone that works their is very friendly and have they have excellent costumer service. I recommend this compnay to anyone looking to purchase a pool or even to fix their existing one.

5
★★★★★

I use this Caribbean Pools for all my summer time pool needs. Everyone that works their is very friendly and have they have excellent costumer service. I recommend this compnay to anyone looking to purchase a pool or even to fix their existing one.

.

Caribbean pool has been doing a friends pool for years and suggested them to me after a bad experience with another company. They are customer friendly, great to work with,competitive prices and always there when I need them. I cant wait for the weather to get nice so I can swim in my newly lined pool. THANK YOU agian for everything you have done for me and my Summer of fun.

5
★★★★★

Caribbean pool has been doing a friends pool for years and suggested them to me after a bad experience with another company. They are customer friendly, great to work with,competitive prices and always there when I need them. I cant wait for the weather to get nice so I can swim in my newly lined pool. THANK YOU agian for everything you have done for me and my Summer of fun.

.

My wife and I purchased a new inground pool last summer from Caribbean Pools and it was a great experience. We have a very difficult yard and weren't sure we were going to be able to fit a pool. However after we went to a friends house for a pool party, they suggested we call Dean the owner of Caribbean Pools. They had friends recommend them who said Caribbean was a great company. So we went to their store and spoke with Erica and Ashley. They were great. They gave me lots of information and were very knowledgeable. They setup an appt for Dean to come to my house to give me an estimate. We did have some concerns at first though. Other companies had badmouthed Dean terribly. My wife and I do not like negative sales but we were skeptical. Dean made us very comfortable and answered all our concerns. He suggested we go with a mountain lake because of the contour of our yard. We purchased the pool from Caribbean and asked if it could be done by Memorial Day. Dean promised us it would be done and he would be on the job from start to finish. All I can say is he was right on both accounts. The pool was installed in two days and the yard was graded. We decided to go with a concrete edge pool with colored concrete. They also supplied us with an excellent electrician and fence company. After two weeks Dean meet with us to layout the concrete deck. We went with color and a lot of extra. Once again they did an excellent job. A few days later they were back and installed the liner. It was beautiful. The whole job was done in less than 3 weeks. We were so happy we had Caribbean do our retaining wall for us. During the whole process we never had any problems with them and they were always there for us when we had any questions. My wife and I have the highest praise for them. We would recommend them to anyone who is interested in buying a pool.

5
★★★★★

My wife and I purchased a new inground pool last summer from Caribbean Pools and it was a great experience. We have a very difficult yard and weren't sure we were going to be able to fit a pool. However after we went to a friends house for a pool party, they suggested we call Dean the owner of Caribbean Pools. They had friends recommend them who said Caribbean was a great company. So we went to their store and spoke with Erica and Ashley. They were great. They gave me lots of information and were very knowledgeable. They setup an appt for Dean to come to my house to give me an estimate. We did have some concerns at first though. Other companies had badmouthed Dean terribly. My wife and I do not like negative sales but we were skeptical. Dean made us very comfortable and answered all our concerns. He suggested we go with a mountain lake because of the contour of our yard. We purchased the pool from Caribbean and asked if it could be done by Memorial Day. Dean promised us it would be done and he would be on the job from start to finish. All I can say is he was right on both accounts. The pool was installed in two days and the yard was graded. We decided to go with a concrete edge pool with colored concrete. They also supplied us with an excellent electrician and fence company. After two weeks Dean meet with us to layout the concrete deck. We went with color and a lot of extra. Once again they did an excellent job. A few days later they were back and installed the liner. It was beautiful. The whole job was done in less than 3 weeks. We were so happy we had Caribbean do our retaining wall for us. During the whole process we never had any problems with them and they were always there for us when we had any questions. My wife and I have the highest praise for them. We would recommend them to anyone who is interested in buying a pool.

.

the same thing happen to us.Our huge mistake we didn't asked for referals! they were in a hurry to build our swimming pool it's just a matter of time our liner will come off! lots of wrinkle in our liner.the guy who usually do their concrete Quit so Dean the owner end up working in our concrete decking and he did a terrible job.it was rough,Dean left a huge shallow spot on our concrete so every time we used the pool or when it's raining we have a huge puddle! Once they got your money they are DONE WITH YOU!!! their customer service is terrible!!! l don't buy any chemicals at Caribbean.l buy the chemical at Korandace,they have the best customer service,very knowlegable and helpful.
to all those people outhere who has plans of building a pool in your yard, Please do your research it will save you money and headache.don't make they same mistake.

2
★★☆☆☆

the same thing happen to us.Our huge mistake we didn't asked for referals! they were in a hurry to build our swimming pool it's just a matter of time our liner will come off! lots of wrinkle in our liner.the guy who usually do their concrete Quit so Dean the owner end up working in our concrete decking and he did a terrible job.it was rough,Dean left a huge shallow spot on our concrete so every time we used the pool or when it's raining we have a huge puddle! Once they got your money they are DONE WITH YOU!!! their customer service is terrible!!! l don't buy any chemicals at Caribbean.l buy the chemical at Korandace,they have the best customer service,very knowlegable and helpful.
to all those people outhere who has plans of building a pool in your yard, Please do your research it will save you money and headache.don't make they same mistake.

Pros: the worst pool builder in town!

Cons: Liner is coming off,puddles in the concrete decking.

.

They were really helpful and nice. Would definately recomend

5
★★★★★

They were really helpful and nice. Would definately recomend

.

Once they have your money, they forget about you. I bought an inground pool and a spa from Caribbean Pools, had the following problems:
--workers not showing up to complete the job
--workers screaming at other workers I had at my house challenging them to fight, very unprofessional
-- problems not addressed in a timely manner or acurately, water level was going down fast, I was told it was water evaporating because it was hot, turns out the pipes were busted when they back-filled the pool
--spa was defective, store refused to take it back and couldn't figure out how to fix the problem for 1 year, when that was fixed another problem surfaced (spa turns off on it's own), did not fix this which cause the hot tub to freeze in the summer, Caribbean Pool's will not fix this eventhough they acknowledge this hot tub was defective from day 1, they told me it's my fault for not checking it every day. What a waste of $5200,had the spa 2 years, it worked a total of maybe 3 months.
--nobody will ever return your phone call or address any of your issues, they ignore you in the hopes that you'll go away.
--very quick to collect their payments but do not deliver ANY satisfactory customer service.

3
★★★☆☆

Once they have your money, they forget about you. I bought an inground pool and a spa from Caribbean Pools, had the following problems:
--workers not showing up to complete the job
--workers screaming at other workers I had at my house challenging them to fight, very unprofessional
-- problems not addressed in a timely manner or acurately, water level was going down fast, I was told it was water evaporating because it was hot, turns out the pipes were busted when they back-filled the pool
--spa was defective, store refused to take it back and couldn't figure out how to fix the problem for 1 year, when that was fixed another problem surfaced (spa turns off on it's own), did not fix this which cause the hot tub to freeze in the summer, Caribbean Pool's will not fix this eventhough they acknowledge this hot tub was defective from day 1, they told me it's my fault for not checking it every day. What a waste of $5200,had the spa 2 years, it worked a total of maybe 3 months.
--nobody will ever return your phone call or address any of your issues, they ignore you in the hopes that you'll go away.
--very quick to collect their payments but do not deliver ANY satisfactory customer service.

Pros: reaonable prices, eventhough Kim quoted my one price and Dean said it was too low

Cons: spa doesn't work, unprofessional, unreliable