Pet Palace Of New City

★★★☆☆
  • 212 S Main St

    New City, NY 10956

    Map & Directions
  • 845-638-1378

About Pet Palace Of New City

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Pets & Animals

Pets & Animals
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Of all the pet stores in Rockland, my family finds this one to be the best! Family owned & operated by loving , caring pet people.
They are most helpful & courteous and the puppy we bought from them is a wonderful addition to our family. They called us everyday after the purchase to see how we were doing with our puppy.
That's the kind of follow up that used to exist in retail but no longer does.
My Thanks to the Staley family for providing our county with such a fine run business. Ya don't get that at the box stores!

5
★★★★★

Of all the pet stores in Rockland, my family finds this one to be the best! Family owned & operated by loving , caring pet people.
They are most helpful & courteous and the puppy we bought from them is a wonderful addition to our family. They called us everyday after the purchase to see how we were doing with our puppy.
That's the kind of follow up that used to exist in retail but no longer does.
My Thanks to the Staley family for providing our county with such a fine run business. Ya don't get that at the box stores!

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I happen to think this store is great! the owners & staff are most helpful & I prefer to support my local merchant.

I have bought numerous pets from them over the years and all were fine pets. It's a shame people bash mom- pop stores for they are the back bone of america. These poor people had a fire back in november and they have had to start all over again.
Not an easy task in today's rough economy.

5
★★★★★

I happen to think this store is great! the owners & staff are most helpful & I prefer to support my local merchant.

I have bought numerous pets from them over the years and all were fine pets. It's a shame people bash mom- pop stores for they are the back bone of america. These poor people had a fire back in november and they have had to start all over again.
Not an easy task in today's rough economy.

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They have a great selection of products -many that are unique but they are generally over priced and come at the additional cost of listening to a lecture by the the woman owner about how big stores are putting the mom and pop stores out of business. Not to mention that the web site clims they are open until 8pm, good thing I checked before I headed over because they actually closed today at 6:30. I used to shop in the old store often and paid $8.99 for a bully stick. In their new store the same product suddenly jumpec to $10.99. The other day the same product was back down to $8.99. Maybe there's a reason the big chain stores are doing well.... consistent pricing, regulated hours and lecture free check outs. Something to be said for that.

2
★★☆☆☆

They have a great selection of products -many that are unique but they are generally over priced and come at the additional cost of listening to a lecture by the the woman owner about how big stores are putting the mom and pop stores out of business. Not to mention that the web site clims they are open until 8pm, good thing I checked before I headed over because they actually closed today at 6:30. I used to shop in the old store often and paid $8.99 for a bully stick. In their new store the same product suddenly jumpec to $10.99. The other day the same product was back down to $8.99. Maybe there's a reason the big chain stores are doing well.... consistent pricing, regulated hours and lecture free check outs. Something to be said for that.

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0 out of 1 people found this review helpful.

.

I love the hometown appeal of Pet Palace in New City. The owners, Roberta and Doug Staley, as well as the employees, are super-nice and knowledgeable. I purchased a terrrific puppy(Shi-tsu and maltese design) over four years ago and many supplies over the years. It is difficult to find more responsive and conscientious merchants in these days of impersonal mall stores and internet shopping.

5
★★★★★

I love the hometown appeal of Pet Palace in New City. The owners, Roberta and Doug Staley, as well as the employees, are super-nice and knowledgeable. I purchased a terrrific puppy(Shi-tsu and maltese design) over four years ago and many supplies over the years. It is difficult to find more responsive and conscientious merchants in these days of impersonal mall stores and internet shopping.

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1 out of 1 people found this review helpful.

.

It's been my experience that this store usually has what I'm looking for with my pets, the employees are friendly and professional, though I've never seen the management, so I can't comment on that.

4
★★★★☆

It's been my experience that this store usually has what I'm looking for with my pets, the employees are friendly and professional, though I've never seen the management, so I can't comment on that.

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1 out of 1 people found this review helpful.

.

Pros

Very good employees
Solid selection
Reasonable prices for a local store

Cons

Dealing with management. I have never met bigger idiots in my life. To say they are total jerkoffs is putting it mildly. In particular the woman who owns the store. I have never seen someone who cares less about keeping customers happy. She is rude, gruff and argumentative. It is a shocking way to treat the people that keep her store in business---the customers!! If you can avoid her, your shopping needs will met. Otherwise, brace for Ms. AntiCustomer. I am not sure if they should base a comedy or a horror movie after interactions with her. My advice- take a valium before entering the store!

1
★☆☆☆☆

Pros

Very good employees
Solid selection
Reasonable prices for a local store

Cons

Dealing with management. I have never met bigger idiots in my life. To say they are total jerkoffs is putting it mildly. In particular the woman who owns the store. I have never seen someone who cares less about keeping customers happy. She is rude, gruff and argumentative. It is a shocking way to treat the people that keep her store in business---the customers!! If you can avoid her, your shopping needs will met. Otherwise, brace for Ms. AntiCustomer. I am not sure if they should base a comedy or a horror movie after interactions with her. My advice- take a valium before entering the store!

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0 out of 1 people found this review helpful.

.

I was interested in buying a bird. The bird was puffed up and keep putting it's head under its wing....which may be signs of a sick bird. When I asked if they would give a one week health guarantee so I would have time to bring the bird to an avian vet and observe the bird to make sure the bird was healthy, I was told absolutely not. When I ask why not, I was told that I might mistreat the bird and then say that they sold a sick bird! I mentioned that it is customary to give a two week health guarantee since these were expensive birds and the woman behind the cash register say that she never heard of such a thing. Needless to say, I did not purchase the bird from this pet shop. The pet shop that I did purchase from was only a few miles away and did give a two week health guarantee. I now have a very happy bird! Also, I later found out that my neighbor purchased a parakeet from Pet Palace that died within a week. When they told the same lady behind the cash reqister, she said that the bird was just fine when it left the shop and that the customer was responsible for the death. She then ignored my neighbor and refused to speak to her! Very strange people.....please beware.

0
★☆☆☆☆

I was interested in buying a bird. The bird was puffed up and keep putting it's head under its wing....which may be signs of a sick bird. When I asked if they would give a one week health guarantee so I would have time to bring the bird to an avian vet and observe the bird to make sure the bird was healthy, I was told absolutely not. When I ask why not, I was told that I might mistreat the bird and then say that they sold a sick bird! I mentioned that it is customary to give a two week health guarantee since these were expensive birds and the woman behind the cash register say that she never heard of such a thing. Needless to say, I did not purchase the bird from this pet shop. The pet shop that I did purchase from was only a few miles away and did give a two week health guarantee. I now have a very happy bird! Also, I later found out that my neighbor purchased a parakeet from Pet Palace that died within a week. When they told the same lady behind the cash reqister, she said that the bird was just fine when it left the shop and that the customer was responsible for the death. She then ignored my neighbor and refused to speak to her! Very strange people.....please beware.

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Why can't pet stores buy their pets from reputable individual breeders.. Where is the humanity in humanity???? if you read this i want you to start looking at puppy mills on you tube and think about how we must not allow this horror to exist in our civilized world.

5
★★★★★

Why can't pet stores buy their pets from reputable individual breeders.. Where is the humanity in humanity???? if you read this i want you to start looking at puppy mills on you tube and think about how we must not allow this horror to exist in our civilized world.

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0 out of 1 people found this review helpful.

.

This is your average pet store, with maybe a little less space than most (except for those you find in malls). They do sell a wide variety of pets, including fish and birds, but also cats and dogs, which makes me a little sad. The pets do not seem to have a ton of space to run around in, and many of them (especially the birds) seem a bit sickly. The whole place is cramped and dark and smells of musty animal scent. We have had good luck finding unusual pet products there, but we generally try to avoid this store.

3
★★★☆☆

This is your average pet store, with maybe a little less space than most (except for those you find in malls). They do sell a wide variety of pets, including fish and birds, but also cats and dogs, which makes me a little sad. The pets do not seem to have a ton of space to run around in, and many of them (especially the birds) seem a bit sickly. The whole place is cramped and dark and smells of musty animal scent. We have had good luck finding unusual pet products there, but we generally try to avoid this store.

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0 out of 1 people found this review helpful.

 

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