Sun Chevrolet, Inc.

★★★☆☆
  • 104 Genesee St

    Chittenango, NY 13037

    Map & Directions
  • 315-687-7231

Automotive

Automotive
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3.2 5
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I purchased a car there a few days ago through Joshua Palko. I was impressed with the friendliness, helpfulness and professionalism of all the employees. I also was impressed that I went in to buy a car with a specific amount that I felt I could afford and they did everything they could to find me a car within that price range and did not pressure me at all. After test driving a few different cars, they found me a beautiful car in my price range and I am truly happy with my car (2011 Chevy Impala) and the whole experience of purchasing it. I will absolutely recommend SUN CHEVROLET to family and friends for future purchases. Thank you again SUN CHEVROLET!!

5
★★★★★

I purchased a car there a few days ago through Joshua Palko. I was impressed with the friendliness, helpfulness and professionalism of all the employees. I also was impressed that I went in to buy a car with a specific amount that I felt I could afford and they did everything they could to find me a car within that price range and did not pressure me at all. After test driving a few different cars, they found me a beautiful car in my price range and I am truly happy with my car (2011 Chevy Impala) and the whole experience of purchasing it. I will absolutely recommend SUN CHEVROLET to family and friends for future purchases. Thank you again SUN CHEVROLET!!

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I bought a used car during their April sale in which they were trying to set a sales record. I went in on Saturday morning after doing extensive research online for a particular vehicle and specifically scheduled my test drive. When I arrived, they were much more interested in creating this crazy environment of having the radio broadcast there. It really made if difficult to park and difficult to get around. All that was fine. I drove the car and loved it, except that the ignition key would stick when you turned the car off. I told him that I was interested if they fixed the ignition. I brought my wife back that day and signed a deal pending the ignition getting fixed. The deal was to pick the car up Tuesday if the repair as made. On Monday, I texted the sales rep to see if the repair would be done by my lunch or if I should plan on Tuesday after work. I was told that they were waiting on a part and it should be done by end of day Tuesday. I get there Tuesday, and the ignition still sticks. The salesman tells me that the part never came in and they would call me that week when it did come in.

On Friday, I contact to see if the part is in and he schedules an appointment for Monday AM. I get there Monday AM and the service tech has no idea what I'm there for and no part was ordered. He does some looking around and determines that the ignition was replaced but that didn't fix the problem and that he'd need a few days to get approval from GM to make some repairs. I could not have been more pleased with the service department. However, the salesman flat out lied about the repairs and the status of the repairs. Instead of just fixing the car before I got it, he allowed me to pick it up to only have to turn the car off/on 3 times every time I shut it off to get the key out. I had to drive back to Chittenango to and ride their shuttle to get a rental car for 3 days so they could make the repairs. I called the manager in frustration over the whole situation. He quite frankly could care less and it was clear that once I bought the car, they weren't really concerned about me anymore. Instead of ever returning my call, the manager had the salesperson that I was calling about contact me which he wouldn't even call and only had the nerve to text me and ask me to call. That text went ignored and to this day (2 months later) I never heard anything from any of them. When I picked up my car the service tech was apologetic from the issue and basically said don't ever trust our sales team to tell you about service and ask to be referred to them directly next time. They go through all this trouble with all the PR and ads to get you in the door and once you sign the deal, they could have cared less that the sale was conditioned upon the ignition being fixed. The salesman in order to get the deal through, lied about the repairs that were or weren't done and made up more lies about parts in the mail. Would be very cautious to ever buy from them again.

1
★☆☆☆☆

I bought a used car during their April sale in which they were trying to set a sales record. I went in on Saturday morning after doing extensive research online for a particular vehicle and specifically scheduled my test drive. When I arrived, they were much more interested in creating this crazy environment of having the radio broadcast there. It really made if difficult to park and difficult to get around. All that was fine. I drove the car and loved it, except that the ignition key would stick when you turned the car off. I told him that I was interested if they fixed the ignition. I brought my wife back that day and signed a deal pending the ignition getting fixed. The deal was to pick the car up Tuesday if the repair as made. On Monday, I texted the sales rep to see if the repair would be done by my lunch or if I should plan on Tuesday after work. I was told that they were waiting on a part and it should be done by end of day Tuesday. I get there Tuesday, and the ignition still sticks. The salesman tells me that the part never came in and they would call me that week when it did come in.

On Friday, I contact to see if the part is in and he schedules an appointment for Monday AM. I get there Monday AM and the service tech has no idea what I'm there for and no part was ordered. He does some looking around and determines that the ignition was replaced but that didn't fix the problem and that he'd need a few days to get approval from GM to make some repairs. I could not have been more pleased with the service department. However, the salesman flat out lied about the repairs and the status of the repairs. Instead of just fixing the car before I got it, he allowed me to pick it up to only have to turn the car off/on 3 times every time I shut it off to get the key out. I had to drive back to Chittenango to and ride their shuttle to get a rental car for 3 days so they could make the repairs. I called the manager in frustration over the whole situation. He quite frankly could care less and it was clear that once I bought the car, they weren't really concerned about me anymore. Instead of ever returning my call, the manager had the salesperson that I was calling about contact me which he wouldn't even call and only had the nerve to text me and ask me to call. That text went ignored and to this day (2 months later) I never heard anything from any of them. When I picked up my car the service tech was apologetic from the issue and basically said don't ever trust our sales team to tell you about service and ask to be referred to them directly next time. They go through all this trouble with all the PR and ads to get you in the door and once you sign the deal, they could have cared less that the sale was conditioned upon the ignition being fixed. The salesman in order to get the deal through, lied about the repairs that were or weren't done and made up more lies about parts in the mail. Would be very cautious to ever buy from them again.

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The sales man Dave is very Unprofessional... he hunhg up on me several time and never got back to me when he said he would. Don't deal with him!

1
★☆☆☆☆

The sales man Dave is very Unprofessional... he hunhg up on me several time and never got back to me when he said he would. Don't deal with him!

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Sun does have good service--you even get your car detailed on your birthday--how great is that! And they have a large selection of vehicles to choose from when purchasing. Definitely a place to shop for any type of vehicle.

4
★★★★☆

Sun does have good service--you even get your car detailed on your birthday--how great is that! And they have a large selection of vehicles to choose from when purchasing. Definitely a place to shop for any type of vehicle.

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1 out of 1 people found this review helpful.

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I just bought my van from them and they do own up to their reputation when it comes to service. The salesman that I had went out of his way to accommodate me. He even delivered my new van to me so I wouldn't have to drive there to pick it up. He has always gotten what I needed when I called him and I highly recommend him and their service dept.

5
★★★★★

I just bought my van from them and they do own up to their reputation when it comes to service. The salesman that I had went out of his way to accommodate me. He even delivered my new van to me so I wouldn't have to drive there to pick it up. He has always gotten what I needed when I called him and I highly recommend him and their service dept.

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1 out of 1 people found this review helpful.

 

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