Riesters Appliances

★★★☆☆
M-F 9am to 8pm Sat 9am to 5pm
  • 1533 Clark St Rd

    Auburn, NY 13021

    Map & Directions
  • 315-253-6612

About Riesters Appliances

Categories
  • Appliance Repair
  • Household Appliances

Shopping

Shopping
More choices in Auburn:
Resultset_next

Rent-A-Center

217 Grant Ave 25 Auburn, AL

Resultset_next

Mike Kozantitis Htg & Air Cond

151 Seymour St Auburn, AL

2.5 2
Hi! Sign in to let us know how Riesters Appliances was?
Write a Review
.

I had an awful experience with Riester's appliance. We researched appliances for an entire year before we bought them, visited the store several times, and finally were ready to buy. After purchasing an entire house full of appliances, we had them deliver and install them. Our refrigerator did not work from day one which is not their fault, but when we called them they were not helpful at all! They said it would take 3 days before anyone could even come look at it, but with a brand new fridge who wants that serviced? The first person we spoke to had no idea who even would do the service call. She tried to tell my Husband there was only one company, even though 2 other salesmen in the store said otherwise. Then the owner called us back and told us to call a sister company and gave us the name of someone there we needed to speak to. When we called they said this person hadn't worked there in 5 years. So we called back once again and this time the owner tried to tell my husband that they didn't even sell the fridge to us! After all that we waited the 3 days for them to tell us the compressor was bad and would need to be replaced. The manufacturer finally gave us a refund, although Riesters would not. Since it would take 3 weeks to get the refund we had to then go to Lowe's to buy another refrigerator so we wouldn't have to be without one for 3 weeks. We also had them install our other appliances and were quoted a certain price which ended up being MUCH higher, and we ended up having to pay our contractor as well because he basically had to help them install our wall oven. The worst part of it all was that we specifically went to Riester's for the service and they completely let us down. I would not recommend this business to ANYONE!!! All they really needed to do was help make this stressful situation a little more bearable, instead of making us sorry for having shopped there in the first place!

1
★☆☆☆☆

I had an awful experience with Riester's appliance. We researched appliances for an entire year before we bought them, visited the store several times, and finally were ready to buy. After purchasing an entire house full of appliances, we had them deliver and install them. Our refrigerator did not work from day one which is not their fault, but when we called them they were not helpful at all! They said it would take 3 days before anyone could even come look at it, but with a brand new fridge who wants that serviced? The first person we spoke to had no idea who even would do the service call. She tried to tell my Husband there was only one company, even though 2 other salesmen in the store said otherwise. Then the owner called us back and told us to call a sister company and gave us the name of someone there we needed to speak to. When we called they said this person hadn't worked there in 5 years. So we called back once again and this time the owner tried to tell my husband that they didn't even sell the fridge to us! After all that we waited the 3 days for them to tell us the compressor was bad and would need to be replaced. The manufacturer finally gave us a refund, although Riesters would not. Since it would take 3 weeks to get the refund we had to then go to Lowe's to buy another refrigerator so we wouldn't have to be without one for 3 weeks. We also had them install our other appliances and were quoted a certain price which ended up being MUCH higher, and we ended up having to pay our contractor as well because he basically had to help them install our wall oven. The worst part of it all was that we specifically went to Riester's for the service and they completely let us down. I would not recommend this business to ANYONE!!! All they really needed to do was help make this stressful situation a little more bearable, instead of making us sorry for having shopped there in the first place!

Was this review helpful to you?
Ratings_icons Ratings_icons

.

A very professional establishment. We had problems with an old fridge/freezer unit and claled Riesters. They were quick to respond to my call. A reminder call was placed to me the night before. I liked that a lot. The technician was here promptly and was very nice and informative. The costs were not bad at all. I'd call them again.

4
★★★★☆

A very professional establishment. We had problems with an old fridge/freezer unit and claled Riesters. They were quick to respond to my call. A reminder call was placed to me the night before. I liked that a lot. The technician was here promptly and was very nice and informative. The costs were not bad at all. I'd call them again.

Was this review helpful to you?
Ratings_icons Ratings_icons

More about Riesters Appliances

Sales & Service of Major Appliances, most brands available including Viking, DCS, Dacor, Miele, Thermador and many more

Articles and Advice

 

Wait, you're the expert.

If you've been to or used Riesters Appliances, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review