Finger Lakes Premier Properties

★★☆☆☆
  • 142 Lake St

    Penn Yan, NY 14527

    Map & Directions
  • 315-536-2201

Real Estate

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We have utilized the services of Premier properties for three years, renting homes in the Fingerlakes for summer vacations. Each year the services provided have declined.
This year we rented a home for a week. The website indicated that it was available from Sunday-to-Sunday, but the office told us that it was rented Saturday-to-Saturday. We inquired on 3 diferent occasions to confirm the day of arrival and was told all three times that it was saturday.When we arrived, there was a family already inhabiting the house until sunday. We contacted the office and after hours of delay, were told to go to another house until sunday. We went the second house, only to find that it was occupied also. After several more hours of delay, we were sent to yet another lproperty on another lake - by this time it was night time. we had to unload our cars, including 3 coolers of food.
The next day we had to re-pack the cars and wait until 4pm to get into the house that we originally rented. While looking at the key that they gave us we realized that the key was for a property on another lake and totally unrelated to our rental. We had to go to the office to return the key and get the correct key.
Premier Properties reimbursed us for one days rent, but did not accomodate us for our inconvenience. They noted that the contract states (in clause 5) that they can make alternative arrangements if the need arises. We are not happy with the service provided by Premier Properties and will never use them again.
I highly recommend that you consider using another company, as Premier Properties borders on incompetent, and they are not easy to work with.

1
★☆☆☆☆

We have utilized the services of Premier properties for three years, renting homes in the Fingerlakes for summer vacations. Each year the services provided have declined.
This year we rented a home for a week. The website indicated that it was available from Sunday-to-Sunday, but the office told us that it was rented Saturday-to-Saturday. We inquired on 3 diferent occasions to confirm the day of arrival and was told all three times that it was saturday.When we arrived, there was a family already inhabiting the house until sunday. We contacted the office and after hours of delay, were told to go to another house until sunday. We went the second house, only to find that it was occupied also. After several more hours of delay, we were sent to yet another lproperty on another lake - by this time it was night time. we had to unload our cars, including 3 coolers of food.
The next day we had to re-pack the cars and wait until 4pm to get into the house that we originally rented. While looking at the key that they gave us we realized that the key was for a property on another lake and totally unrelated to our rental. We had to go to the office to return the key and get the correct key.
Premier Properties reimbursed us for one days rent, but did not accomodate us for our inconvenience. They noted that the contract states (in clause 5) that they can make alternative arrangements if the need arises. We are not happy with the service provided by Premier Properties and will never use them again.
I highly recommend that you consider using another company, as Premier Properties borders on incompetent, and they are not easy to work with.

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Business Response:

Thank you for bringing your concerns about your vacation rental experience to our attention. It is indeed an inconvenience to be relocated to another vacation home for one night. In an effort to compensate for this, Finger Lakes Premier Properties provided complementary accommodations for one night, refunded the full price of a one night stay, provided a complementary dinner and wine for all guests, and sent a gift certificate. We sincerely regret what occurred on the first day of this guestβ??s stay with Finger Lakes Premier Properties. The guests, upon their departure, agreed that the remaining six days of their stay were very enjoyable and that the vacation home exceeded their expectations.
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They do not have a dedicated phone for maintainance, very difficult to find someone. When I finally reached some one, she told me they did indeed have a direct line for maint. If you have to go through a phone tree, that is not a direct line. It was very frustrating. Expected someone available 24 hr at the price we paid. Office not near vacation home, good directions and nice young lady Liz

3
★★★☆☆

They do not have a dedicated phone for maintainance, very difficult to find someone. When I finally reached some one, she told me they did indeed have a direct line for maint. If you have to go through a phone tree, that is not a direct line. It was very frustrating. Expected someone available 24 hr at the price we paid. Office not near vacation home, good directions and nice young lady Liz

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