Randleigh Animal Hospital

★★★★☆

About Randleigh Animal Hospital

Hours
Mon-Fri 9am-5pm

Pets & Animals

Pets & Animals
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Dr. Lewis has treated our pets for many years, providing everything from routine care, to teaching how to raise abandoned kittens, to dealing with neurotic cats. I am especially grateful for all the help & advice he has given us dealing with elderly pets and those diagnosed with terminal illnesses. He and his staff are tremendously supportive in providing palliative care, and very caring and sympathetic when it comes time to say goodbye. Dr. Lewis not only treats his patients, but takes time to talk to each pet owner about their pets' treatment, health, nutrition, training and any other issues they may have. If you are willing to listen & learn, he is a wealth of knowledge. Even though Dr. Lewis and his staff treat many animals, they take the time to make every client feel that their pet is special. Thank you all!

5
★★★★★

Dr. Lewis has treated our pets for many years, providing everything from routine care, to teaching how to raise abandoned kittens, to dealing with neurotic cats. I am especially grateful for all the help & advice he has given us dealing with elderly pets and those diagnosed with terminal illnesses. He and his staff are tremendously supportive in providing palliative care, and very caring and sympathetic when it comes time to say goodbye. Dr. Lewis not only treats his patients, but takes time to talk to each pet owner about their pets' treatment, health, nutrition, training and any other issues they may have. If you are willing to listen & learn, he is a wealth of knowledge. Even though Dr. Lewis and his staff treat many animals, they take the time to make every client feel that their pet is special. Thank you all!

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Rebuttal to Meghan C.'s Criticism of Dr. Lewis

I am Dr. Lewis' veterinary assistant and was actually in the examination room with Meghan, Dr. Lewis, and Meghan's dog Ginger, during Ginger's examination. Ginger is a nice Pekingese-Dachshund and was presented for severe ear infections characterized by scratching ears for one week, severe redness, and odor.

While Dr. Lewis carefully examined and treated Ginger's ears, I assisted by holding her head as still as possible to keep Ginger from injuring herself. Ginger was wiggly since her ears were so uncomfortable. Dr. Lewis told Meghan that Ginger is very wiggly but understandably so, and started to explain our treatment recommendations.

Dr. Lewis explained to Meghan that for ear infections the most successful recovery includes follow-up home care with the owner properly putting medicine in the pet's ears and properly massaging the out side of each ear to distribute the medicine thoroughly to the deep areas of the ear.

Meghan was not looking at Dr. Lewis while he told her the home care for Ginger's ears. Dr. Lewis told Meghan to look at him while he explained how to take care of Ginger's ears at home. Dr. Lewis then asked me to review the home care procedure with Meghan and left the room to go to the next patient.

After Dr. Lewis left the examining room and while I was reviewing home ear-care with her, Meghan started crying. I asked her why she was crying. She told me that she was worried that she herself might hurt Ginger while she is attempting to practice the home care ear technique in the examining room. She added that she didn't look at the Doctor while he was explaining the ear home-care procedures because she was worried that she might hurt her own dog while performing the home-care and that if she looked at the Doctor she would cry. She then explained that she was embarrassed that she was crying in front of me, I reassured her that it was fine to be concerned about Ginger and OK to cry.

I explained to her the reason the Doctor wanted her full attention while he was explaining ear home-care follow-up procedures was because it is very common for owners not to perform ear home-care properly and the ear infection relapses or doesn't get fully better. I told Meghan that Dr. Lewis as well as his entire staff wants Ginger to get fully better.

I then continued to show Meghan the ear care procedure and reassured her that she would not hurt Ginger when applying medicine at home and therefore it was not necessary to cry.

Meghan seemed reassured with my reassurance that she wouldn't hurt Ginger and seemed to understand why the Doctor wanted her full attention while he was explaining and showing her the home ear-care procedure techniques. She seemed in good spirits and left the hospital uneventfully.

I know that the entire Dr. Lewis staff and Dr. Lewis himself are concerned about providing the best care for our patients. Possibly, his entire staff is very caring as Meghan had noted and does their best at all times because Dr. Lewis has set the example of caring by doing the best for every patient.

Dr. Lewis is not arrogant. He practices excellent medicine and provides the best for his patients.

5
★★★★★

Rebuttal to Meghan C.'s Criticism of Dr. Lewis

I am Dr. Lewis' veterinary assistant and was actually in the examination room with Meghan, Dr. Lewis, and Meghan's dog Ginger, during Ginger's examination. Ginger is a nice Pekingese-Dachshund and was presented for severe ear infections characterized by scratching ears for one week, severe redness, and odor.

While Dr. Lewis carefully examined and treated Ginger's ears, I assisted by holding her head as still as possible to keep Ginger from injuring herself. Ginger was wiggly since her ears were so uncomfortable. Dr. Lewis told Meghan that Ginger is very wiggly but understandably so, and started to explain our treatment recommendations.

Dr. Lewis explained to Meghan that for ear infections the most successful recovery includes follow-up home care with the owner properly putting medicine in the pet's ears and properly massaging the out side of each ear to distribute the medicine thoroughly to the deep areas of the ear.

Meghan was not looking at Dr. Lewis while he told her the home care for Ginger's ears. Dr. Lewis told Meghan to look at him while he explained how to take care of Ginger's ears at home. Dr. Lewis then asked me to review the home care procedure with Meghan and left the room to go to the next patient.

After Dr. Lewis left the examining room and while I was reviewing home ear-care with her, Meghan started crying. I asked her why she was crying. She told me that she was worried that she herself might hurt Ginger while she is attempting to practice the home care ear technique in the examining room. She added that she didn't look at the Doctor while he was explaining the ear home-care procedures because she was worried that she might hurt her own dog while performing the home-care and that if she looked at the Doctor she would cry. She then explained that she was embarrassed that she was crying in front of me, I reassured her that it was fine to be concerned about Ginger and OK to cry.

I explained to her the reason the Doctor wanted her full attention while he was explaining ear home-care follow-up procedures was because it is very common for owners not to perform ear home-care properly and the ear infection relapses or doesn't get fully better. I told Meghan that Dr. Lewis as well as his entire staff wants Ginger to get fully better.

I then continued to show Meghan the ear care procedure and reassured her that she would not hurt Ginger when applying medicine at home and therefore it was not necessary to cry.

Meghan seemed reassured with my reassurance that she wouldn't hurt Ginger and seemed to understand why the Doctor wanted her full attention while he was explaining and showing her the home ear-care procedure techniques. She seemed in good spirits and left the hospital uneventfully.

I know that the entire Dr. Lewis staff and Dr. Lewis himself are concerned about providing the best care for our patients. Possibly, his entire staff is very caring as Meghan had noted and does their best at all times because Dr. Lewis has set the example of caring by doing the best for every patient.

Dr. Lewis is not arrogant. He practices excellent medicine and provides the best for his patients.

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Dr. Lewis is the most unprofessional person I have met. He talked to me as if I were a child and scolded me. He thought I was not listening to what he was saying but I was and told me to look him in the eyes several times that this was for my benefit not his. The reason why I did not want to look him in the eyes was because I was borderline in tears and I knew if I looked up I would cry. He did not apologize for how he talked to me but his staff were very nice about it. I feel sorry that they have to work for such an arrogant person. I do not appreciate him calling my dog a real pill when he is poking in here ears and elsewhere. I know he would not like it if some stranger did that to him. He did not understand that I was upset out of fear for hurting my dog and that it was a lot all at once. I was glad his assistant explained that I would not hurt her once he finally left the room. I feel so embarrassed that a vet made me cry and I will never recommend him to anyone. There are so many other vets in the area. He needs a lesson on how to talk to people and apologize. I even apologized when I was not in the wrong and he cold not even fake one.

1
★☆☆☆☆

Dr. Lewis is the most unprofessional person I have met. He talked to me as if I were a child and scolded me. He thought I was not listening to what he was saying but I was and told me to look him in the eyes several times that this was for my benefit not his. The reason why I did not want to look him in the eyes was because I was borderline in tears and I knew if I looked up I would cry. He did not apologize for how he talked to me but his staff were very nice about it. I feel sorry that they have to work for such an arrogant person. I do not appreciate him calling my dog a real pill when he is poking in here ears and elsewhere. I know he would not like it if some stranger did that to him. He did not understand that I was upset out of fear for hurting my dog and that it was a lot all at once. I was glad his assistant explained that I would not hurt her once he finally left the room. I feel so embarrassed that a vet made me cry and I will never recommend him to anyone. There are so many other vets in the area. He needs a lesson on how to talk to people and apologize. I even apologized when I was not in the wrong and he cold not even fake one.

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Our cat is almost 18 years old. Dr Lewis and his staff have taken care of her whole life and she still doesn't mind going to see them. I think it's because they love her so much! I would recommend them to anyone looking for vet who really cares about their pet.

5
★★★★★

Our cat is almost 18 years old. Dr Lewis and his staff have taken care of her whole life and she still doesn't mind going to see them. I think it's because they love her so much! I would recommend them to anyone looking for vet who really cares about their pet.

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After a truly horrific ordeal with another local Animal Clinic, we were referred to Randleigh by a family friend. They were not only compassionate but were quite prompt to respond to our late night emergency.

You can tell that they truly care about what they do.

5
★★★★★

After a truly horrific ordeal with another local Animal Clinic, we were referred to Randleigh by a family friend. They were not only compassionate but were quite prompt to respond to our late night emergency.

You can tell that they truly care about what they do.

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Dr. Lewis is a fantastic vet. We have brought our pets to him over the years. We recently had our cat spayed there and found the care for her to be better than ever. They seem to love our pets as much as we do.

4
★★★★☆

Dr. Lewis is a fantastic vet. We have brought our pets to him over the years. We recently had our cat spayed there and found the care for her to be better than ever. They seem to love our pets as much as we do.

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My husband and I were referred to Dr. Lewis at Randleigh when we got our new puppy. We were very pleased with care given to our puppy. You can tell that the staff there really care about animals. The waiting room and exam room were very clean. The vet took his time with us explaining what he was doing. We did not feel rushed and he was more than willing to answer and questions that we had. They have Saturday hours available for those who work during the week. There is a location in Amherst on Niagara Falls Blvd in addition to the one listed. The number for that location is 716 694-5244

4
★★★★☆

My husband and I were referred to Dr. Lewis at Randleigh when we got our new puppy. We were very pleased with care given to our puppy. You can tell that the staff there really care about animals. The waiting room and exam room were very clean. The vet took his time with us explaining what he was doing. We did not feel rushed and he was more than willing to answer and questions that we had. They have Saturday hours available for those who work during the week. There is a location in Amherst on Niagara Falls Blvd in addition to the one listed. The number for that location is 716 694-5244

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