Lugo's

★★★★★
  • 151 east 33 st

    New York, NY 10016

    Map & Directions
  • 212-683-2900

About Lugo's

Details
Hours
M-F 9-5:30, Sat 9-3:30

Personal Services

Personal Services
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This place is awful. The woman there is highly unprofessional, loud, abrasive and unethical. The hair that they are selling is of poor quality and sheds like crazy. They are unwilling to accept any responsibility and berate you when you

3
★★★★★

This place is awful. The woman there is highly unprofessional, loud, abrasive and unethical. The hair that they are selling is of poor quality and sheds like crazy. They are unwilling to accept any responsibility and berate you when you

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This is really a fantastic place, and I highly recommend this to anyone looking for a very high quality product. I am a hair stylist in Manhattan and I have been going to Tony Lugo's for 3 years now. I have visited the store and

3
★★★★★

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This is really a fantastic place, and I highly recommend this to anyone looking for a very high quality product. I am a hair stylist in Manhattan and I have been going to Tony Lugo's for 3 years now. I have visited the store and

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@ Sarah ... This location on 33st is not by the same owners. Its amazing how a dumbazz like YOU can just post crap about a shop having never been there. That shop on first ave has NO HAIR. Thats why the Lugo's son went on his own and

3
★★★★★

@ Sarah ... This location on 33st is not by the same owners. Its amazing how a dumbazz like YOU can just post crap about a shop having never been there. That shop on first ave has NO HAIR. Thats why the Lugo's son went on his own and

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This is basically expensive synthetic hair. They also had a location uptown where they were ripping people off claiming they had legit human hair! All Lugo hair stores a the same! Same owners and same staff, they just move them around

3
★★★★★

This is basically expensive synthetic hair. They also had a location uptown where they were ripping people off claiming they had legit human hair! All Lugo hair stores a the same! Same owners and same staff, they just move them around

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WORST HAIR!!!, RUDE SERVICE!!, RACIST

3
★★★★★

WORST HAIR!!!, RUDE SERVICE!!, RACIST

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Was very happy with the wet n wavy that I purchased in a reddish brown. It was very soft and had nice bounce to it. Very nice, clean place. No long waits to get hair blended. Looks like a spa and you have more blending options with your

3
★★★★★

Was very happy with the wet n wavy that I purchased in a reddish brown. It was very soft and had nice bounce to it. Very nice, clean place. No long waits to get hair blended. Looks like a spa and you have more blending options with your

.

I never thought I d say this but I m in love with hair extensions. A million thanks to Sherell for her amazing work. She color matched the extensions to my hair so well that friends I ve had for years and even some family members thought I

3
★★★★★

I never thought I d say this but I m in love with hair extensions. A million thanks to Sherell for her amazing work. She color matched the extensions to my hair so well that friends I ve had for years and even some family members thought I

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BAD HAIR!!!!!!! I bought hair from here before for the past 2 years, never had a problem, I used the same products on all the hair and treated as such. I recently bought my latest hair end of September 20in euro straight blonde, (I

3
★★★★★

BAD HAIR!!!!!!! I bought hair from here before for the past 2 years, never had a problem, I used the same products on all the hair and treated as such. I recently bought my latest hair end of September 20in euro straight blonde, (I

.

Made my purchase Remi Permed straight 22" back in August and im still rocking the hair like a true DIVA. Im going to take this hair down, wash it put in another 6 ounces of highlights to freshen it up for this lovely weather. What was nice

3
★★★★★

Made my purchase Remi Permed straight 22" back in August and im still rocking the hair like a true DIVA. Im going to take this hair down, wash it put in another 6 ounces of highlights to freshen it up for this lovely weather. What was nice

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Bad hair... Bad Service. This is not the old Lugos. There are other places where you can get great hair but this isn't one of them.\r
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3
★★★★★

Bad hair... Bad Service. This is not the old Lugos. There are other places where you can get great hair but this isn't one of them.\r
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I was very happy with the wet n wavy that I purchased in a reddish brown. It was very soft and had nice bounce to it. Very nice, clean place. Looks like a spa and you have more blending options with your hair with a staff thats eager to

3
★★★★★

I was very happy with the wet n wavy that I purchased in a reddish brown. It was very soft and had nice bounce to it. Very nice, clean place. Looks like a spa and you have more blending options with your hair with a staff thats eager to

.

Made my purchase Remi Spanish wave 22" back in thanksgiving and im still rocking the hair like a true DIVA. Im going to take this hair down, wash it put in another 6 ounces of highlights to freshen it up for this lovely weather. The hair

3
★★★★★

Made my purchase Remi Spanish wave 22" back in thanksgiving and im still rocking the hair like a true DIVA. Im going to take this hair down, wash it put in another 6 ounces of highlights to freshen it up for this lovely weather. The hair

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This is the cheapest quality hair every made. The customer service is bad and they fill the hair with Yaki which makes it hard. I am a beautician and I get upset and strongly urge my clientle not to bring me this hair. Do not waste your

3
★★★★★

This is the cheapest quality hair every made. The customer service is bad and they fill the hair with Yaki which makes it hard. I am a beautician and I get upset and strongly urge my clientle not to bring me this hair. Do not waste your

.

Made my purchase Remi Body wave 22" back in June and im still rocking the hair like a true DIVA. Im going to take this hair down, wash it put in another 6 ounces of highlights to freshen it up for this lovely weather. What was nice is they

3
★★★★★

Made my purchase Remi Body wave 22" back in June and im still rocking the hair like a true DIVA. Im going to take this hair down, wash it put in another 6 ounces of highlights to freshen it up for this lovely weather. What was nice is they

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THIS IS THE WORST HAIR IN THE WORLD... TRUST ME AND LEARN FROM ME... DO NOT GO HERE. I went... I spent over 200 for some YAKI HAIR... NO HUMAN HAIR AT ALL. STRAIGHT YAKI... I put no products in my hair... they accused me of doing so... AND

3
★★★★★

THIS IS THE WORST HAIR IN THE WORLD... TRUST ME AND LEARN FROM ME... DO NOT GO HERE. I went... I spent over 200 for some YAKI HAIR... NO HUMAN HAIR AT ALL. STRAIGHT YAKI... I put no products in my hair... they accused me of doing so... AND

.

After seeing Beyonce's hair I had to run and get Jerri in finished 18" because " I luv my curls". Its big hair so I don't know if just anyone can rock it cuz its about ATTITUDE !! But they had some real nice 24" Remi body wave that looked

3
★★★★★

After seeing Beyonce's hair I had to run and get Jerri in finished 18" because " I luv my curls". Its big hair so I don't know if just anyone can rock it cuz its about ATTITUDE !! But they had some real nice 24" Remi body wave that looked

.

Made my purchase Remi Spanish wave 22" back in thanksgiving and im still rocking the hair like a true DIVA. Im going to take this hair down, wash it put in another 6 ounces of highlights to freshen it up for this lovely weather. The hair

3
★★★★★

Made my purchase Remi Spanish wave 22" back in thanksgiving and im still rocking the hair like a true DIVA. Im going to take this hair down, wash it put in another 6 ounces of highlights to freshen it up for this lovely weather. The hair

.

The location is great. When I walked in I was acknowledged and went straight into the bar where they have the hair. The person who was assisting me took the time to explain the different textures and prices. No rush or pressure. The entire

3
★★★★★

The location is great. When I walked in I was acknowledged and went straight into the bar where they have the hair. The person who was assisting me took the time to explain the different textures and prices. No rush or pressure. The entire

.

One of the lugo's went and opened this location. Thank god. The service, quality and selections are so much better. I've known lugo's family since the 80's and when the son goes and opens his own location he is a imposter ? The crew is

3
★★★★★

One of the lugo's went and opened this location. Thank god. The service, quality and selections are so much better. I've known lugo's family since the 80's and when the son goes and opens his own location he is a imposter ? The crew is

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This Lugo's, Has no affiliation whats so ever with the East Village Location! Be aware!
The only ones that are affiliated are the East Village, Brooklyn, and Miami Locations!
Call the East Village location and you can confirm my

3
★★★★★

This Lugo's, Has no affiliation whats so ever with the East Village Location! Be aware!
The only ones that are affiliated are the East Village, Brooklyn, and Miami Locations!
Call the East Village location and you can confirm my

.

You have got to be kidding me!! I went to Lugos' new location and I don't understand how one can open a new location and sell the same trashy hair. It's obvious their customers have no clue as to what great quality human hair is, the hair

3
★★★★★

You have got to be kidding me!! I went to Lugos' new location and I don't understand how one can open a new location and sell the same trashy hair. It's obvious their customers have no clue as to what great quality human hair is, the hair

.

New different locations.....Same bad hair!!!! Never changes! i'd rather travel far if i have to for good hair. I change my hair every 4 months and i like to reuse it, that's why i dropped lugos hair for G&G Hair Extensions. I can reuse the

3
★★★★★

New different locations.....Same bad hair!!!! Never changes! i'd rather travel far if i have to for good hair. I change my hair every 4 months and i like to reuse it, that's why i dropped lugos hair for G&G Hair Extensions. I can reuse the

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I placed an order about a month ago with Tamara who was very helpful and sweet. It was my first time ordering hair with them and was completely clueless but she made my experience really easy. She explained to me all of the textures that I was interested in and how to take care of the hair. I ended up ordering the Indian remy body wave in 18" and it is fantastic. It is sooooo easy to manage and very versatile. I am in love with this hair it's so amazing. I also loved that she included a hair care sheet with my order with a list of products to use and what not to use. The customer service was superb and believe I will be giving Tamara a call in another 2 months. Check them out! www.lugohair

2
★★★★★

I placed an order about a month ago with Tamara who was very helpful and sweet. It was my first time ordering hair with them and was completely clueless but she made my experience really easy. She explained to me all of the textures that I was interested in and how to take care of the hair. I ended up ordering the Indian remy body wave in 18" and it is fantastic. It is sooooo easy to manage and very versatile. I am in love with this hair it's so amazing. I also loved that she included a hair care sheet with my order with a list of products to use and what not to use. The customer service was superb and believe I will be giving Tamara a call in another 2 months. Check them out! www.lugohair

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DO NOT... I REPEAT... DO NOT EVER GO HERE! I was looking to find a place to get a custom blend done as I am currently growing out my relaxer. My roommate uses Adorables, but I wanted to try Lugo's as I had seen some glowing reviews. I went in one morning before work and the man who helped was courteous and quick to assist me. I decided to go with half kinky straight and half perm straight for a natural, textured look. The man suggested that I go with more relaxed, but I knew the second my relaxer grew out the texture would no longer match. As I had to go to work, I paid for the hair I selected while the man added the hair to wefts for me to pick up at a later date.

I came back that weekend to pick up the purchase, and the hair looked a little off. My friend assured that it would be fine once it was styled as she has a similar blend from Adorables. However, when I had the hair installed it was not at all what I expected. When arriving home after the salon, I continued to try and style the hair but it was stubborn to heat and had absolutely no movement. The hair responded and felt like synthetic quality which is absolutely unacceptable for hair totaling $150. When I complained about the quality of the hair the woman on the phone scoffed at the idea that I was not satisfied with the quality of the purchase and said she would return my phone call... didn't happen. I called once more, and the woman instructed me to come into the shop and have some one inspect it.

I waited in the store for nearly half an hour the next morning before the owner came in and spoke to me. Before even listening to my issue with my hair, she calmly explained to me that she could not offer a refund/exchange for a custom texture that I chose. She told me to simply buy some shampoo and conditioner and put a relaxer on the hair. To which I replied that it wasn't the texture, but the QUALITY, that I was dissatisfied with. This is when all hell broke loose. She kept repeating excuse after excuse to me... "It's the heat that makes the hair like that," or "You should have washed/conditioned the weave before install." 1) I was in my air conditioned apartment when trying to style the hair 2) Dirty, clean, kinky or not, all healthy and quality human hair responds to heat. She consistently raised her voice at me while standing over me in a waiting room chair, hands in my face and everything. She would walk in and out of the room telling me I was being difficult for not listening even though she was offering me solutions that were irrelevant to my complaint. She just could not comprehend that the hair was not up to par. The owner has the decorum and professionalism at the level of some one half her junior. She told me she was finished talking to me but we had not reached a compromise with my purchase. I finally started crying, because as a recent college grad I don't have a lot of disposable income. She then told me I was just being annoying and difficult, and it wasn't until after she left and I tried talking to a sales associate that she finally agreed to refund. I asked for a signature or her name to guarantee a refund when I returned with the hair, and she said, "Why are you still here? I already told you I would give you a refund." She was yelling at me even while walking out the door.

I'd rather go back and spend more money at Indique on Elizabeth St where I know the hair will be worth my money!

0
★☆☆☆☆

DO NOT... I REPEAT... DO NOT EVER GO HERE! I was looking to find a place to get a custom blend done as I am currently growing out my relaxer. My roommate uses Adorables, but I wanted to try Lugo's as I had seen some glowing reviews. I went in one morning before work and the man who helped was courteous and quick to assist me. I decided to go with half kinky straight and half perm straight for a natural, textured look. The man suggested that I go with more relaxed, but I knew the second my relaxer grew out the texture would no longer match. As I had to go to work, I paid for the hair I selected while the man added the hair to wefts for me to pick up at a later date.

I came back that weekend to pick up the purchase, and the hair looked a little off. My friend assured that it would be fine once it was styled as she has a similar blend from Adorables. However, when I had the hair installed it was not at all what I expected. When arriving home after the salon, I continued to try and style the hair but it was stubborn to heat and had absolutely no movement. The hair responded and felt like synthetic quality which is absolutely unacceptable for hair totaling $150. When I complained about the quality of the hair the woman on the phone scoffed at the idea that I was not satisfied with the quality of the purchase and said she would return my phone call... didn't happen. I called once more, and the woman instructed me to come into the shop and have some one inspect it.

I waited in the store for nearly half an hour the next morning before the owner came in and spoke to me. Before even listening to my issue with my hair, she calmly explained to me that she could not offer a refund/exchange for a custom texture that I chose. She told me to simply buy some shampoo and conditioner and put a relaxer on the hair. To which I replied that it wasn't the texture, but the QUALITY, that I was dissatisfied with. This is when all hell broke loose. She kept repeating excuse after excuse to me... "It's the heat that makes the hair like that," or "You should have washed/conditioned the weave before install." 1) I was in my air conditioned apartment when trying to style the hair 2) Dirty, clean, kinky or not, all healthy and quality human hair responds to heat. She consistently raised her voice at me while standing over me in a waiting room chair, hands in my face and everything. She would walk in and out of the room telling me I was being difficult for not listening even though she was offering me solutions that were irrelevant to my complaint. She just could not comprehend that the hair was not up to par. The owner has the decorum and professionalism at the level of some one half her junior. She told me she was finished talking to me but we had not reached a compromise with my purchase. I finally started crying, because as a recent college grad I don't have a lot of disposable income. She then told me I was just being annoying and difficult, and it wasn't until after she left and I tried talking to a sales associate that she finally agreed to refund. I asked for a signature or her name to guarantee a refund when I returned with the hair, and she said, "Why are you still here? I already told you I would give you a refund." She was yelling at me even while walking out the door.

I'd rather go back and spend more money at Indique on Elizabeth St where I know the hair will be worth my money!

Pros: NONE

Cons: Terrible customer service and hair to match

.

Two weeks ago I recieved a phone call from a young lady named Tamara, Tamara told me that lugo opened a new location on 33rd street and 3rd ave. She told me to stop by and check it out, she also told me that there hair is better than the hair from the other Lugos. I dont understand because I assume that they are the same company. what I did was I called Lugo hair on first ave to ask if they opened a new location. they told me no that that hair by Lugo on 3rd is not affliated at all with the other three lugos. I personally love Lugos on first ave, the guys who blend the hair have been there for many years and they are very customer oriented.

2
★★★★★

Two weeks ago I recieved a phone call from a young lady named Tamara, Tamara told me that lugo opened a new location on 33rd street and 3rd ave. She told me to stop by and check it out, she also told me that there hair is better than the hair from the other Lugos. I dont understand because I assume that they are the same company. what I did was I called Lugo hair on first ave to ask if they opened a new location. they told me no that that hair by Lugo on 3rd is not affliated at all with the other three lugos. I personally love Lugos on first ave, the guys who blend the hair have been there for many years and they are very customer oriented.

Pros: only treen lugo hair center

Cons: non

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""Hi ladies ... i just made a purchase at the new location on 33 st and 3rd ave and the place is BEAUTIFUL !! The service is superb and its basically the same staff that I have known for years on First ave except their customer service on 33st is excellent.

The hair is the same and they have more selections. Its still lugo's because his son runs the one on 3rd ave. I found it on their website www.lugohair. 212-683-2900

2
★★★★★

""Hi ladies ... i just made a purchase at the new location on 33 st and 3rd ave and the place is BEAUTIFUL !! The service is superb and its basically the same staff that I have known for years on First ave except their customer service on 33st is excellent.

The hair is the same and they have more selections. Its still lugo's because his son runs the one on 3rd ave. I found it on their website www.lugohair. 212-683-2900

Pros: Great hair and service. Very clean and beautiful

Cons: non

.

Had a rush to pick up their "afro kinky" which is the same as Khamit Kinks' "Baby Curl Hair", same supplier at least. Here's my experience there.

The location is GREAT! The staff is friendly and patient,though the storefront and back 'hair room' are the shabbiest, dingiest conditions you could imagine. Saturday's are busy so they make you sign in and call your name (a bit humiliating considering you're there to pick up fake hair).

There are 3-5 guys blending hair, combing, color-matching etc., like a sweatshop. Clients are allowed back to get their custom choice. I saw all different texture and color varieties and it looks like their product is decently maintained. HOWEVER their "afro kinky" is different. It comes pre-bundled, tied with white yarn and stays in a crappy little box they bring out for you. Seriously it looks like all the shabby hair pieces carelessly thrown into a box. Touched over, a bit dirty, you know.

The guy explained that this hair is different (and nothing more) so I assume a different supplier, I don't know, what I do know is Lugo's DOES NOT blend it there (maybe if you request). The color selection is good, I chose no. 5 a dark auburn with highlights (you will have to pick and choose your own out of the dusty box, and the lighting was crap so what I chose was less brown and more red which isn't what I really wanted) and paid $35 an oz. for 4.5 oz. BTW they charge a fee with CCs (don't remember how much).

My stylist liked the hair texture for my style but complained to NO END about massive shedding and various uneven lengths. I had no idea what shedding was before this, but I'm guessing my description of non-blending and other ways this hair is treated, are one of the main causes.

The hair is durable, the texture very soft and curly but incredibly natural looking, and if treated with value sustains well, I'm reusing for 2nd time for twists.

I used to order this same texture through Khamit Kinks so I assume they took care of the hair better or used a similar but different supplier, who knows, but through them it's $55 an oz. I've gone through Erena in Brooklyn and have nothing but positive things to say about their "natural curl" and "afro kinky" (both $40oz each) which look and feel amazing absolutely comparable to Lugo's/Khamit "Baby curl" texture and definition, especially when the two are blended together. Erena's also custom blends these textures unlike Lugo's Manhattan and the staff are AMAZING. You can phone order for a usual 1-day turnaround on pick up but I was behind and Erena's is in the furthest depths of Brooklyn, I took an hour-long train (at least) and a $7 cab (you can take a bus too) to get there before, but I HIGHLY recommend it.

In all I liked the price but won't go back, the way this particular hair is treated there is TOO GROSS, you leave feeling the need to clorox it. Go to Erena instead, they also have a salon on site though I never used it but may give it a shot.

1
★★☆☆☆

Had a rush to pick up their "afro kinky" which is the same as Khamit Kinks' "Baby Curl Hair", same supplier at least. Here's my experience there.

The location is GREAT! The staff is friendly and patient,though the storefront and back 'hair room' are the shabbiest, dingiest conditions you could imagine. Saturday's are busy so they make you sign in and call your name (a bit humiliating considering you're there to pick up fake hair).

There are 3-5 guys blending hair, combing, color-matching etc., like a sweatshop. Clients are allowed back to get their custom choice. I saw all different texture and color varieties and it looks like their product is decently maintained. HOWEVER their "afro kinky" is different. It comes pre-bundled, tied with white yarn and stays in a crappy little box they bring out for you. Seriously it looks like all the shabby hair pieces carelessly thrown into a box. Touched over, a bit dirty, you know.

The guy explained that this hair is different (and nothing more) so I assume a different supplier, I don't know, what I do know is Lugo's DOES NOT blend it there (maybe if you request). The color selection is good, I chose no. 5 a dark auburn with highlights (you will have to pick and choose your own out of the dusty box, and the lighting was crap so what I chose was less brown and more red which isn't what I really wanted) and paid $35 an oz. for 4.5 oz. BTW they charge a fee with CCs (don't remember how much).

My stylist liked the hair texture for my style but complained to NO END about massive shedding and various uneven lengths. I had no idea what shedding was before this, but I'm guessing my description of non-blending and other ways this hair is treated, are one of the main causes.

The hair is durable, the texture very soft and curly but incredibly natural looking, and if treated with value sustains well, I'm reusing for 2nd time for twists.

I used to order this same texture through Khamit Kinks so I assume they took care of the hair better or used a similar but different supplier, who knows, but through them it's $55 an oz. I've gone through Erena in Brooklyn and have nothing but positive things to say about their "natural curl" and "afro kinky" (both $40oz each) which look and feel amazing absolutely comparable to Lugo's/Khamit "Baby curl" texture and definition, especially when the two are blended together. Erena's also custom blends these textures unlike Lugo's Manhattan and the staff are AMAZING. You can phone order for a usual 1-day turnaround on pick up but I was behind and Erena's is in the furthest depths of Brooklyn, I took an hour-long train (at least) and a $7 cab (you can take a bus too) to get there before, but I HIGHLY recommend it.

In all I liked the price but won't go back, the way this particular hair is treated there is TOO GROSS, you leave feeling the need to clorox it. Go to Erena instead, they also have a salon on site though I never used it but may give it a shot.

Pros: Convenient location, friendly staff, good price, quick serve

Cons: Dingly conditions, product not best taken care of

 

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