Manhattan Saddlery

★★★☆☆
40.7405 -73.985
Map and Directions to Manhattan Saddlery

212-673-1400

117 E 24TH St

New York, NY

10010

Get Directions
3.3 10
Hi! Sign in to let us know how Manhattan Saddlery was?
Write a Review
Reviews 1 - 10 of 10.
.

I disagree with all of the negative reviews about this store. The staff work hard to provide the best service they can. The prices that they offer may seem high, but they are more than fair, and there is not much they can do about them as the manufacturers are the ones that set the prices, not them. Granted, if you enjoy shopping for cheap material, then this store is not for you, and I recommend eBay. This is a store that sells equipment from prestigious brands such as Ariat, Lugana, et al.

When you purchase at a store, you are giving your seal of approval towards its policies unless otherwise noted. In regards to refund policies, it's not unreasonable to be denied one if you do not qualify for it. If you are unhappy with the product, then return it before the refund period ends. Do not wait until the last day and then complain about refund policies and customer service being very flawed. You cannot just make exceptions, because then it would have to be done for everyone.

I go to this store very often to buy miscellaneous equestrian equipment and I have never been the victim of rude management; I have been witness of more rude customers than anything, who think that they are above everyone. The management has helped me with all my issues, in particular, the manager, Mike. I have never seen an instance of him being "rude." - being straightforward doesn't equate to rudeness. People need to stop taking offense toward everything that is not convenient for them. Specifically, when I was attempting to find breeches for my two sons. I am not sure about the general team, however in the situations where I have dealt with Mike, he has shown that he knows what he is talking about, and I have never been "misled into spending money," because seemingly, I know better. Again, customer service is excellent.

I have been riding for 7 years, and this is probably the best equestrian store you will find in NYC. Dover doesn't deliver.

5
★★★★★

I disagree with all of the negative reviews about this store. The staff work hard to provide the best service they can. The prices that they offer may seem high, but they are more than fair, and there is not much they can do about them as the manufacturers are the ones that set the prices, not them. Granted, if you enjoy shopping for cheap material, then this store is not for you, and I recommend eBay. This is a store that sells equipment from prestigious brands such as Ariat, Lugana, et al.

When you purchase at a store, you are giving your seal of approval towards its policies unless otherwise noted. In regards to refund policies, it's not unreasonable to be denied one if you do not qualify for it. If you are unhappy with the product, then return it before the refund period ends. Do not wait until the last day and then complain about refund policies and customer service being very flawed. You cannot just make exceptions, because then it would have to be done for everyone.

I go to this store very often to buy miscellaneous equestrian equipment and I have never been the victim of rude management; I have been witness of more rude customers than anything, who think that they are above everyone. The management has helped me with all my issues, in particular, the manager, Mike. I have never seen an instance of him being "rude." - being straightforward doesn't equate to rudeness. People need to stop taking offense toward everything that is not convenient for them. Specifically, when I was attempting to find breeches for my two sons. I am not sure about the general team, however in the situations where I have dealt with Mike, he has shown that he knows what he is talking about, and I have never been "misled into spending money," because seemingly, I know better. Again, customer service is excellent.

I have been riding for 7 years, and this is probably the best equestrian store you will find in NYC. Dover doesn't deliver.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The salesman talked me into buying a helmet that cast 200$ for my child. Misleading me into thinking that the expensive helmet would better protect my child when there were other helmets that cost less that have the same exact safety ratings.

1
★☆☆☆☆

The salesman talked me into buying a helmet that cast 200$ for my child. Misleading me into thinking that the expensive helmet would better protect my child when there were other helmets that cost less that have the same exact safety ratings.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I have been shopping at that site since it was Millers. Since
becoming Manhattan Saddlery it has become the worst tack
store that ever existed in NYC. They will sell an inexperienced
novice rider, inappropriate and unsuitable equipment and then
refuse to take it back or exchange it even though it is brought
back with the receipt well within the 10 day return date.This behavior comes from the manager who is extremely rude as well. He shows a lack of knowledge in equestrian affairs to make matters worse. I have stopped shopping at a venue that used to offer great service and a wide range of equipment and clothing which it now does not. What a shame to have lost so much in what is the last of the Manhattan tack shops. Thank God for Dover and other great catalogues.

1
★☆☆☆☆

I have been shopping at that site since it was Millers. Since
becoming Manhattan Saddlery it has become the worst tack
store that ever existed in NYC. They will sell an inexperienced
novice rider, inappropriate and unsuitable equipment and then
refuse to take it back or exchange it even though it is brought
back with the receipt well within the 10 day return date.This behavior comes from the manager who is extremely rude as well. He shows a lack of knowledge in equestrian affairs to make matters worse. I have stopped shopping at a venue that used to offer great service and a wide range of equipment and clothing which it now does not. What a shame to have lost so much in what is the last of the Manhattan tack shops. Thank God for Dover and other great catalogues.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I cannot speak to the dissing of the store cosmetic status as I shop on line from the West Coast. However, my experience with Mike Santiago and his staff's support and customer service has been terrific. I remember this store from years ago as Millers, have not visited there since the 70's when I lived and showed horses on the east coast circuits, but my loyalties remain with the store based on many years of help and support even through the transitions in ownership over the year. I buy my custom boots in Argentina, saddles directly from the distributors and from time to time have custom made hunt coats in Asia where I travel on business, however for most other items, it's back to Miller's I come.

4
★★★★☆

I cannot speak to the dissing of the store cosmetic status as I shop on line from the West Coast. However, my experience with Mike Santiago and his staff's support and customer service has been terrific. I remember this store from years ago as Millers, have not visited there since the 70's when I lived and showed horses on the east coast circuits, but my loyalties remain with the store based on many years of help and support even through the transitions in ownership over the year. I buy my custom boots in Argentina, saddles directly from the distributors and from time to time have custom made hunt coats in Asia where I travel on business, however for most other items, it's back to Miller's I come.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

although it is nice for us horsey people to have such a large store in such a great location, this business is a sad contribution. The prices are laughable, obviously trying to take advantage of people who either don't know better, or don't know what else to do do with their money. The staff, including manager Mike, are rude, nasty, and the minute they sense they might lose out on making a dime from you, their phony friendliness melts away real quickly. Customer service here is just shameful. Not taking a return because a customer "missed" the "cut off" by LITERALLY hours? Wonderful business management and customer service decision.

1
★☆☆☆☆

although it is nice for us horsey people to have such a large store in such a great location, this business is a sad contribution. The prices are laughable, obviously trying to take advantage of people who either don't know better, or don't know what else to do do with their money. The staff, including manager Mike, are rude, nasty, and the minute they sense they might lose out on making a dime from you, their phony friendliness melts away real quickly. Customer service here is just shameful. Not taking a return because a customer "missed" the "cut off" by LITERALLY hours? Wonderful business management and customer service decision.

Was this review helpful to you?
Ratings_icons Ratings_icons

0 out of 1 people found this review helpful.

.

I have to say, I disagree with the previous review. It is a big place, but that's a positive for me--pretty nice selection, sort of a one-stop destination. The inventory is mostly high-end stuff, especially apparel. I got Pikeur breeches and custom Vogel boots here, and the price was lower than I expected, especially for this city. The staff was particularly friendly and helpful. The location isn't the greatest and the interior could use an update, but it has a real old New York feel that's slowly disappearing in the city. Overall, I give them a good recommendation.

5
★★★★★

I have to say, I disagree with the previous review. It is a big place, but that's a positive for me--pretty nice selection, sort of a one-stop destination. The inventory is mostly high-end stuff, especially apparel. I got Pikeur breeches and custom Vogel boots here, and the price was lower than I expected, especially for this city. The staff was particularly friendly and helpful. The location isn't the greatest and the interior could use an update, but it has a real old New York feel that's slowly disappearing in the city. Overall, I give them a good recommendation.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The only option...This tack shop is really the only tack shop (that I am aware of) in Manhattan. They could be so much better that they are. I support them as much as possible but don't love this place. Huge (too big) and hit and miss selection

3
★★★☆☆

The only option...This tack shop is really the only tack shop (that I am aware of) in Manhattan. They could be so much better that they are. I support them as much as possible but don't love this place. Huge (too big) and hit and miss selection

Was this review helpful to you?
Ratings_icons Ratings_icons

Latest reviews from Citysearch.

.

I don't agree with the negative reviews, had a great experience visiting the store yesterday for the first time. I used to go horseback riding regularly from age 7 though high school, but now I'm looking to get back in the saddle after a

6
★★★★★

I don't agree with the negative reviews, had a great experience visiting the store yesterday for the first time. I used to go horseback riding regularly from age 7 though high school, but now I'm looking to get back in the saddle after a

.

I used to ride, but was away from the sport for quite a while, so I needed some guidance on equipment and apparel. The staff was super helpful in getting the right stuff--I ended up with some neat, inexpensive breeches, ankle boots with half chaps, and a Charles Owen helmet. Turns out I have an oddly-shaped head, so I needed to try on a lot of different models. Saleslady couldn't have been more patient and polite. Honestly, cost didn't seem that out of whack--after all, it's an expensive sport and I wanted to be fully prepared for my ride, so I knew what I was getting into.

I had read a negative review on Citysearch, so I was a little worried, but I left feeling good about the whole experience. Only wish that they downsized the place a little--it's a bit intimidating to walk in. And it was kind of dark inside. Otherwise, I was pretty happy. I'll be back.

5
★★★★★

I used to ride, but was away from the sport for quite a while, so I needed some guidance on equipment and apparel. The staff was super helpful in getting the right stuff--I ended up with some neat, inexpensive breeches, ankle boots with half chaps, and a Charles Owen helmet. Turns out I have an oddly-shaped head, so I needed to try on a lot of different models. Saleslady couldn't have been more patient and polite. Honestly, cost didn't seem that out of whack--after all, it's an expensive sport and I wanted to be fully prepared for my ride, so I knew what I was getting into.

I had read a negative review on Citysearch, so I was a little worried, but I left feeling good about the whole experience. Only wish that they downsized the place a little--it's a bit intimidating to walk in. And it was kind of dark inside. Otherwise, I was pretty happy. I'll be back.

Pros: big store, good service

Cons: size is a little overwhelming

.

I made my first trip to Manhattan Saddlery today. After browsing the large store for a while I was finally asked what I was looking for. Fly masks. I was told they didn't have any but that horse gear was down stairs. I browsed downstairs for 15 min and didn't see one sales person. I went back upstairs and looked that helmets, particularly the GPA Speed Air, a $500+ helmet, but no one came to help me and I certainly wasn't about to buy a $500 helmet without assistance. I'm not convinced the people who work there know anything about horses. Anyway, I purchased a few small items and left. Oh, and I should mention that I previously attempted to go to the store on Sunday only to find it closed... it would be nice if the updated their store hours on their website.

2
★★☆☆☆

I made my first trip to Manhattan Saddlery today. After browsing the large store for a while I was finally asked what I was looking for. Fly masks. I was told they didn't have any but that horse gear was down stairs. I browsed downstairs for 15 min and didn't see one sales person. I went back upstairs and looked that helmets, particularly the GPA Speed Air, a $500+ helmet, but no one came to help me and I certainly wasn't about to buy a $500 helmet without assistance. I'm not convinced the people who work there know anything about horses. Anyway, I purchased a few small items and left. Oh, and I should mention that I previously attempted to go to the store on Sunday only to find it closed... it would be nice if the updated their store hours on their website.

Pros: large store

Cons: no service