Sunbeam Pools & Spas

★★★★☆
  • 7278 Pittsford Palmyra Rd

    Fairport, NY 14450

    Map & Directions
  • 585-223-4790

Home & Garden

Home & Garden
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Sunbeam finished our new pool this fall. The crews and service department were excellent. We had a few minor issues that were handled immediately. Coming from the West Coast, we were amazed how quick things went out here. Thank you again Sunbeam!!

5
★★★★★

Sunbeam finished our new pool this fall. The crews and service department were excellent. We had a few minor issues that were handled immediately. Coming from the West Coast, we were amazed how quick things went out here. Thank you again Sunbeam!!

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.

Sunbeam is the best place to go to if you want to put an inground pool in your yard. They will make your dreams come true. They have beautiful pools in all dimensions and shapes. The salespeople are very efficient and accomodating. We couldn't have asked for more.

5
★★★★★

Sunbeam is the best place to go to if you want to put an inground pool in your yard. They will make your dreams come true. They have beautiful pools in all dimensions and shapes. The salespeople are very efficient and accomodating. We couldn't have asked for more.

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.

I had my inground pool built by Sunbeam last summer. They were a very hard working and friendly crew. I talked to the owner myself, and he was knowledgeable about everything they were doing. The results are beautiful!

5
★★★★★

I had my inground pool built by Sunbeam last summer. They were a very hard working and friendly crew. I talked to the owner myself, and he was knowledgeable about everything they were doing. The results are beautiful!

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.

We were very nervous going to the expense of a new inground pool. Sunbeam walked us through the whole process and were there each step of the way. Our whole family would recommend Sunbeam.

5
★★★★★

We were very nervous going to the expense of a new inground pool. Sunbeam walked us through the whole process and were there each step of the way. Our whole family would recommend Sunbeam.

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.

Sunbeam was recommended to us by a friend who had their pool installed by them. They are professionals from start to finish. The salesman helped us choose the perfect design for our yard and kept us informed of the progress throughout the installation. The construction crew was prompt and tidy. We were amazed at how quickly it was installed once the contract was signed. Our pool is beautiful and we love sharing it with friends and family.

5
★★★★★

Sunbeam was recommended to us by a friend who had their pool installed by them. They are professionals from start to finish. The salesman helped us choose the perfect design for our yard and kept us informed of the progress throughout the installation. The construction crew was prompt and tidy. We were amazed at how quickly it was installed once the contract was signed. Our pool is beautiful and we love sharing it with friends and family.

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.

We not only purchased our first inground pool with Sunbeam, they built our second 15 years later. We never even priced another builder. Sunbeam did what they promised, built a great pool and the quality is still there.

5
★★★★★

We not only purchased our first inground pool with Sunbeam, they built our second 15 years later. We never even priced another builder. Sunbeam did what they promised, built a great pool and the quality is still there.

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.

Stay away!!! We were so exited to purchase a pool and made the huge mistake of going here! after the purchase they will have nothing to do with you!!We were left completely on our own.We had a ton of problems with the install, and even this year(1 year Later)we had a leak ion the liner.We finally found someone to come and fix our pool after numerous phone calls to Sunbeam. The owner even lets his voice mail pickup and never returns your calls.I know this because after much frustration I called them from their own showroom!I could see the owner(or manager whatever)standing right there but they told me he was with a customer and they will put me through to voice mail! Take your business and anyone else you know who is thinking of getting a pool somewhere else!!

0
★☆☆☆☆

Stay away!!! We were so exited to purchase a pool and made the huge mistake of going here! after the purchase they will have nothing to do with you!!We were left completely on our own.We had a ton of problems with the install, and even this year(1 year Later)we had a leak ion the liner.We finally found someone to come and fix our pool after numerous phone calls to Sunbeam. The owner even lets his voice mail pickup and never returns your calls.I know this because after much frustration I called them from their own showroom!I could see the owner(or manager whatever)standing right there but they told me he was with a customer and they will put me through to voice mail! Take your business and anyone else you know who is thinking of getting a pool somewhere else!!

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This company does NOT stand behind it's warranty. Our inground pool was installed at the end of July of 2007. Then, in less than five months, all of the cement in the deep end collapsed into the ground below. When it was installed, we swam for 2 months, then Sunbeam put the winter cover on in Oct. In December of 2007, 2 feet of water dissappeared overnight. I called to report it, and in less than 3 days, 6 feet of the water had run out and the winter cover fell in. Gary said that we had to wait until after winter to do anything. In April a crew came out to look for a tear or hole in the liner and found nothing. Then, a scuba diver came out and looked in the three feet of water and found nothing. Finally, Gary came out with his workers and pumped out the ground water, climbed inside to pull the liner away, and claimed to find a 1" hole. He said that WE must've caused the hole just before the winter cover was put on, causing a slow leak and resulting in a total collapse of the cement in the deep end. After he made us file a report with our insurance, the very next day he removed all of the cement in the deep end and replaced it with pure concrete. He refused to put the liner in for us, even after our insurance company denied the claim with an engineer report proving installation error. After a letter to a Bureau that deals with Business, Gary reluctantly put the liner in, and then had his attorney send us a $10,000 bill. The really sad part is, right where the pure concrete ends, there are two new large collapses in the old cement, the same week the pool was refilled. The liner hasn't torn yet, so Gary sent us a letter saying that it's ok to swim, he's sure that the new collapse is due to the initial problem and not related to workmanship, and that he'll repair it in the fall after his season slows down. We're pretty certain that the hurried repair with no liner was to cover up the real issue before our insurance company could see it. What would you do at this point?

0
★☆☆☆☆

This company does NOT stand behind it's warranty. Our inground pool was installed at the end of July of 2007. Then, in less than five months, all of the cement in the deep end collapsed into the ground below. When it was installed, we swam for 2 months, then Sunbeam put the winter cover on in Oct. In December of 2007, 2 feet of water dissappeared overnight. I called to report it, and in less than 3 days, 6 feet of the water had run out and the winter cover fell in. Gary said that we had to wait until after winter to do anything. In April a crew came out to look for a tear or hole in the liner and found nothing. Then, a scuba diver came out and looked in the three feet of water and found nothing. Finally, Gary came out with his workers and pumped out the ground water, climbed inside to pull the liner away, and claimed to find a 1" hole. He said that WE must've caused the hole just before the winter cover was put on, causing a slow leak and resulting in a total collapse of the cement in the deep end. After he made us file a report with our insurance, the very next day he removed all of the cement in the deep end and replaced it with pure concrete. He refused to put the liner in for us, even after our insurance company denied the claim with an engineer report proving installation error. After a letter to a Bureau that deals with Business, Gary reluctantly put the liner in, and then had his attorney send us a $10,000 bill. The really sad part is, right where the pure concrete ends, there are two new large collapses in the old cement, the same week the pool was refilled. The liner hasn't torn yet, so Gary sent us a letter saying that it's ok to swim, he's sure that the new collapse is due to the initial problem and not related to workmanship, and that he'll repair it in the fall after his season slows down. We're pretty certain that the hurried repair with no liner was to cover up the real issue before our insurance company could see it. What would you do at this point?

Pros: None.

Cons: Warranty means nothing to Sunbeam.

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I recently bought an above ground pool from this company and I am highly impressed with the speedy delivery and installation of it. I went in knowing nothing about how to maintain my pool and they have literature already made up for new pool owners! It was great! They were highly informative about all the questions that I had, and were extremely pleasant! I would recomend this company over and over again!

2
★★★★★

I recently bought an above ground pool from this company and I am highly impressed with the speedy delivery and installation of it. I went in knowing nothing about how to maintain my pool and they have literature already made up for new pool owners! It was great! They were highly informative about all the questions that I had, and were extremely pleasant! I would recomend this company over and over again!

Pros: Great customer service overall!

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This company installed not only my inground pool but my spa. They are absolutely wonderful when it came to service of selling my items to maintaining them as well. I would recommend them to anyone and everyone. They have knowledgeable staff to help you whether it comes to inground and above ground pools, as well as spa services. And to top it off they do free water testing from knowledgeable staff that always greet you with a smile!

5
★★★★★

This company installed not only my inground pool but my spa. They are absolutely wonderful when it came to service of selling my items to maintaining them as well. I would recommend them to anyone and everyone. They have knowledgeable staff to help you whether it comes to inground and above ground pools, as well as spa services. And to top it off they do free water testing from knowledgeable staff that always greet you with a smile!

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.

We bought our in-ground pool in May 2007, and from the very start, working with Sunbeam Pools has been a complete and total disaster. Due to their extremely poor installation management (72 days from start of install to swimming), and followed-up by a complete disregard for customer service, I can recommend only to run fast, very fast from this organization.

Yesterday, Wednesday, 7/2/2008 our ten month old sand filter began spraying hundreds of gallons of pool water from a cracked side. We called Sunbeam and were told that there was nobody available to perform repairs until next Monday 7/7/2008. We were told the owner, Gary, gave all his technicians and repair staff a four day weekend. Nice, but that means nobody was on call, to take care of any problems for any customers during the biggest outdoor celebration of the year.

So, here we are faced with the option of a July 4th celebration and pool party without an operable pool pump and filter. Sam, at Sunbeam recommended we just pour a bunch of chlorine in the pool so we could continue using it this weekend. Not an acceptable option. After half an hour of more calls to Sunbeam complaining, we finally opted to replace the filter ourselves.

We loaded the cracked filter, wet sand and all into our pickup, drove 45 minutes to Sunbeam, where Jim helped us load a new filter and three hundred pounds of sand. Yep, helped us load, not loaded himself. After a hasty trip to Lowes for new fittings, my wife and I put everyting back together, and had our pool up and running in less than an hour.

Sunbeam is certainly not familiar with providing customer service. Wouldn't recognize customer service if it were biting them on the behind. They're not there when you need them. Buyer beware! Take it from somebody who has experienced first-hand Sunbeam Pool's total and complete lack of respect for their customers, stay away from Sunbeam Pools - They will work hard at staying away from you, too.

0
★☆☆☆☆

We bought our in-ground pool in May 2007, and from the very start, working with Sunbeam Pools has been a complete and total disaster. Due to their extremely poor installation management (72 days from start of install to swimming), and followed-up by a complete disregard for customer service, I can recommend only to run fast, very fast from this organization.

Yesterday, Wednesday, 7/2/2008 our ten month old sand filter began spraying hundreds of gallons of pool water from a cracked side. We called Sunbeam and were told that there was nobody available to perform repairs until next Monday 7/7/2008. We were told the owner, Gary, gave all his technicians and repair staff a four day weekend. Nice, but that means nobody was on call, to take care of any problems for any customers during the biggest outdoor celebration of the year.

So, here we are faced with the option of a July 4th celebration and pool party without an operable pool pump and filter. Sam, at Sunbeam recommended we just pour a bunch of chlorine in the pool so we could continue using it this weekend. Not an acceptable option. After half an hour of more calls to Sunbeam complaining, we finally opted to replace the filter ourselves.

We loaded the cracked filter, wet sand and all into our pickup, drove 45 minutes to Sunbeam, where Jim helped us load a new filter and three hundred pounds of sand. Yep, helped us load, not loaded himself. After a hasty trip to Lowes for new fittings, my wife and I put everyting back together, and had our pool up and running in less than an hour.

Sunbeam is certainly not familiar with providing customer service. Wouldn't recognize customer service if it were biting them on the behind. They're not there when you need them. Buyer beware! Take it from somebody who has experienced first-hand Sunbeam Pool's total and complete lack of respect for their customers, stay away from Sunbeam Pools - They will work hard at staying away from you, too.

Pros: Ads show great price. Staff friendly during sales process.

Cons: Amazing lack of customer service.

.

I recently bought an inground from this company, and I am extremely impressed with the services that this company offers. They have a knowledgeable staff and great customer service. I loved the overall outcome of my beautiful pool! They have helped me everytime that I needed assistance whether it comes from chemicals for my pool or general maintance. They are willing to help at any point, and even make house calls all within a timely matter.

2
★★★★★

I recently bought an inground from this company, and I am extremely impressed with the services that this company offers. They have a knowledgeable staff and great customer service. I loved the overall outcome of my beautiful pool! They have helped me everytime that I needed assistance whether it comes from chemicals for my pool or general maintance. They are willing to help at any point, and even make house calls all within a timely matter.

Pros: Customer Service

Cons: Nothing

.

We had our pool put in several years ago, and since then, have had non-stop problems with water behind the liner, the liner ripping away from the drain, etc.

1
★☆☆☆☆

We had our pool put in several years ago, and since then, have had non-stop problems with water behind the liner, the liner ripping away from the drain, etc.

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Business Response:

Problems Repaired Free of Charge This customer's pool was installed in 2002. When the pool was opened, we delivered products for the pool, but never received payment. He had water drainage problems due to a high water table which we addressed by installing a french drain. In the end, we repaired his pool at no cost to him and he still owes us for the products we delivered 6 years ago.
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Tried to find a product for my above ground pool, was on hold quite a while and then when the sales associate picked up she was very rude and non-helpful! Shopped here previously for misc items and chemicals but not anymore .Beware of poor customer service over the phone!!

0
★☆☆☆☆

Tried to find a product for my above ground pool, was on hold quite a while and then when the sales associate picked up she was very rude and non-helpful! Shopped here previously for misc items and chemicals but not anymore .Beware of poor customer service over the phone!!

.

Had some issues with installation and customer service but Jim the salesman had all the repairs made and we would definately recommend him. Thanks Jim, we love our pool.

2
★★★★☆

Had some issues with installation and customer service but Jim the salesman had all the repairs made and we would definately recommend him. Thanks Jim, we love our pool.

.

We did have some problems with the installation and service in the store but the salesman Jim called us and offered to have all repairs done. The pool is looking and running great now! Thanks Jim.

4
★★★★☆

We did have some problems with the installation and service in the store but the salesman Jim called us and offered to have all repairs done. The pool is looking and running great now! Thanks Jim.

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.

Sunbeam offers almost anything you would need for your pool. VERY good helping you purchase a pol and what you need to put it in and how to maintain it. They kknow their stuff and can test water if you have problems,answer anything you may ask regarding pools or spas. stop in..you'll be happy you did!

4
★★★★☆

Sunbeam offers almost anything you would need for your pool. VERY good helping you purchase a pol and what you need to put it in and how to maintain it. They kknow their stuff and can test water if you have problems,answer anything you may ask regarding pools or spas. stop in..you'll be happy you did!

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