Firestone Complete Auto Care

★☆☆☆☆
Whatever you drive, drive a Firestone
  • 995 Middle Country Rd

    Selden, NY 11784

    Map & Directions
  • 631-513-4785

About Firestone Complete Auto Care

Hours
Sun 9am-5pm, Mon-Fri 7am-7pm, Sat 7am-6pm

Automotive

Automotive
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this firestone is a bunch of crooks and hires and employees workers that have no clue on what is going on . I spent 2 hrs there waiting for my tires to be rotated to find out they could not even figure how to remove my spare!!! I approached the workers with the manual and explained to them how to replace the tire reading from the service guide in the glove box just to get a attitude from some worker saying we dont need your feedback we know what to do! sure enough they dont and could not complete the job. i took the car home and my 17yr old son did it in 20 mins after reading the manual. what a joke and a wast of 3hrs ,,, DONT GO THERE IF U VALUE UR CAR AND MONEY!!!!

0
★☆☆☆☆

this firestone is a bunch of crooks and hires and employees workers that have no clue on what is going on . I spent 2 hrs there waiting for my tires to be rotated to find out they could not even figure how to remove my spare!!! I approached the workers with the manual and explained to them how to replace the tire reading from the service guide in the glove box just to get a attitude from some worker saying we dont need your feedback we know what to do! sure enough they dont and could not complete the job. i took the car home and my 17yr old son did it in 20 mins after reading the manual. what a joke and a wast of 3hrs ,,, DONT GO THERE IF U VALUE UR CAR AND MONEY!!!!

Cons: horrible service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

.

I took my camry to Firestone for an oil leak from a passenger front side. A guy named Mark looked at it and said that valve cover gasket set & spark plug tube seal needed replacement. I waited for a hour and half and a delivery guy showed up with a gasket set and new tires and guess what my car was done in 10 minutes. I was amazed! \r\n\r\nMoreover, both new tires were put in the front. I knew that new tires always go in back. They have huge sign in their office displaying what might happen if you put new tires in the front. I asked about tires to a guy from counter (I think Garry, kind of old fella). He was like, ""tires you've got in back are pretty new so it should not make any difference"". I was again amazed b'coz that guy dint even leave the counter and he seemed to know a lot about my car. He gave some bs that Firestone replaces tires anytime for free blah blah blah.... But I was happy while leaving the store as at least oil leak got fixed. \r\n\r\nI went to work. Before leaving from work, I cranked and while warming up, I looked underneath the car and guess what, the leak prevailed. Next morning I collected some dripping oil and took the car again to him. He put it on lifts and came back saying that there was no leak. Also gave me some bs about gaskets in cold conditions contracts etc. I thought that if you decide to buy into his theory, all cars MUST leak in winter. He suggested to drop it off overnight in his garage which I did. Next morning, he came up with another discovery that oil leak seems to be from transmission case. And it is about 7-8 hour job. Immediately Garry adds up that .. no no no... it about 4-5 hour job. I realized what was happening and collected my keys and took off.\r\n\r\nLong story short: Firestone guys dont have a clue and dont know what they are going. DO NOT EVER GO THERE!

1
★★☆☆☆

I took my camry to Firestone for an oil leak from a passenger front side. A guy named Mark looked at it and said that valve cover gasket set & spark plug tube seal needed replacement. I waited for a hour and half and a delivery guy showed up with a gasket set and new tires and guess what my car was done in 10 minutes. I was amazed! \r\n\r\nMoreover, both new tires were put in the front. I knew that new tires always go in back. They have huge sign in their office displaying what might happen if you put new tires in the front. I asked about tires to a guy from counter (I think Garry, kind of old fella). He was like, ""tires you've got in back are pretty new so it should not make any difference"". I was again amazed b'coz that guy dint even leave the counter and he seemed to know a lot about my car. He gave some bs that Firestone replaces tires anytime for free blah blah blah.... But I was happy while leaving the store as at least oil leak got fixed. \r\n\r\nI went to work. Before leaving from work, I cranked and while warming up, I looked underneath the car and guess what, the leak prevailed. Next morning I collected some dripping oil and took the car again to him. He put it on lifts and came back saying that there was no leak. Also gave me some bs about gaskets in cold conditions contracts etc. I thought that if you decide to buy into his theory, all cars MUST leak in winter. He suggested to drop it off overnight in his garage which I did. Next morning, he came up with another discovery that oil leak seems to be from transmission case. And it is about 7-8 hour job. Immediately Garry adds up that .. no no no... it about 4-5 hour job. I realized what was happening and collected my keys and took off.\r\n\r\nLong story short: Firestone guys dont have a clue and dont know what they are going. DO NOT EVER GO THERE!

.

Hi friends,\r\n\r\n I can not agree more with above reviews. This firestone is a big cheat..........!!!!!!!! They charge you for nothing. I used to go there a lot, once I sat there and I think they did not know about this. They did not move my car and after 2 hours, they told me your service is done. I confronted and then they said, it was a mistake. So PLEASE DO NOT GO THERE, PLEASE DO NOT GO THERE, DO NOT GO THERE. And guess what, who was the person? That old man, I think his name is Harry.\r\n\r\nSo please be careful

0
★☆☆☆☆

Hi friends,\r\n\r\n I can not agree more with above reviews. This firestone is a big cheat..........!!!!!!!! They charge you for nothing. I used to go there a lot, once I sat there and I think they did not know about this. They did not move my car and after 2 hours, they told me your service is done. I confronted and then they said, it was a mistake. So PLEASE DO NOT GO THERE, PLEASE DO NOT GO THERE, DO NOT GO THERE. And guess what, who was the person? That old man, I think his name is Harry.\r\n\r\nSo please be careful

Pros: nothing..........!!!!

Cons: everything, cheaters, liars, thieves.

.

Hi everyone,\r\n\r\n I went to firestone in selden many times. The service over there is horrible. I went for wheel alignment, tire rotation, oil change, inspection and service. One old man in his sixties lied to me and said everything is done and everything is fine. My tires were not rotated, they were not in alignment. They were not inflated. So, I also doubt about oil change. If you go there, please check everything. I have a friend now who works there. He told me many times, they dont even do oil change and charge customers when it is very busy. So my friends, please be careful.\r\n\r\nThanks,\r\nAndrew \r\n

0
★☆☆☆☆

Hi everyone,\r\n\r\n I went to firestone in selden many times. The service over there is horrible. I went for wheel alignment, tire rotation, oil change, inspection and service. One old man in his sixties lied to me and said everything is done and everything is fine. My tires were not rotated, they were not in alignment. They were not inflated. So, I also doubt about oil change. If you go there, please check everything. I have a friend now who works there. He told me many times, they dont even do oil change and charge customers when it is very busy. So my friends, please be careful.\r\n\r\nThanks,\r\nAndrew \r\n

Cons: everything (service, mechanics esp that old man)

Message from Firestone Complete Auto Care

Our skilled technicians at your Selden, NY Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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