Rochester Linoleum & Carpet One

★★★☆☆
  • 929 E Ridge Rd

    Rochester, NY 14621

    Map & Directions
  • 585-544-9500

Home & Garden

Home & Garden
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Totally unprofessional and I would not recommend anyone taking their business to them.

1
★☆☆☆☆

Totally unprofessional and I would not recommend anyone taking their business to them.

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The installers were terrific. They arrived on time to the minute, moved heavy furniture expertly, vacuumed and swept up any mess. The carpet looks great and the price was what I wanted to spend. They are so professional and nice I would gladly give them five stars.?

5
★★★★★

The installers were terrific. They arrived on time to the minute, moved heavy furniture expertly, vacuumed and swept up any mess. The carpet looks great and the price was what I wanted to spend. They are so professional and nice I would gladly give them five stars.?

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.

We needed a remnant carpet for kids' room, but it needed to be cut in a certain way to go around a chimney that runs through the end of their room. We drew a diagram of exactly what we needed, which really was just a notch cut out of the short end. Even when we bought it, the salesguy said, "They'll probably cut the notch out of the wrong side." Guess what happened? When they transcribed the drawing, they did it wrong, so the carpet was cut on the wrong edge. Their "professional" service guy finally came out days after we kept calling. The copy of the drawing he had wasn't our drawing; I guess they transcribed it for the actual cutting. Anyway, he said we drew it wrong; we said you transcribed the drawing wrong. Not one of our calls over a period of 3 weeks was returned. We just kept getting told, "Oh, you need to talk to whoever," and they would never call back. Finally, after days of calling, the person we needed to talk to was available, only to tell us there was nothing they could do except cut even more of it off (for more money, of course), so now it will be too small for the room. Absolute worst buying/customer service experience ever. We are thinking of taking them to small claims court just for the principle of it. A rating of 1 star is too high.

1
★☆☆☆☆

We needed a remnant carpet for kids' room, but it needed to be cut in a certain way to go around a chimney that runs through the end of their room. We drew a diagram of exactly what we needed, which really was just a notch cut out of the short end. Even when we bought it, the salesguy said, "They'll probably cut the notch out of the wrong side." Guess what happened? When they transcribed the drawing, they did it wrong, so the carpet was cut on the wrong edge. Their "professional" service guy finally came out days after we kept calling. The copy of the drawing he had wasn't our drawing; I guess they transcribed it for the actual cutting. Anyway, he said we drew it wrong; we said you transcribed the drawing wrong. Not one of our calls over a period of 3 weeks was returned. We just kept getting told, "Oh, you need to talk to whoever," and they would never call back. Finally, after days of calling, the person we needed to talk to was available, only to tell us there was nothing they could do except cut even more of it off (for more money, of course), so now it will be too small for the room. Absolute worst buying/customer service experience ever. We are thinking of taking them to small claims court just for the principle of it. A rating of 1 star is too high.

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.

Found a large variety of carpet to choose from - excellent sales staff, very helpful and professional. I found exactly what I was looking for there and would go back.

4
★★★★☆

Found a large variety of carpet to choose from - excellent sales staff, very helpful and professional. I found exactly what I was looking for there and would go back.

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