Capital Plumbing

★★★☆☆
  • 1659 Watkins Rd

    Columbus, OH 43207

    Map & Directions
  • 614-737-8423

Home Construction & Remodeling

Home Construction & Remodeling
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No show. Day 1 - truck is too big to park downtown Columbus. Day 2 - just didn't show. I think that deserves a 1 star.

0
★☆☆☆☆

No show. Day 1 - truck is too big to park downtown Columbus. Day 2 - just didn't show. I think that deserves a 1 star.

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I had them out to fix a leaky toilet for me because my regular plumber was on vacation. I had sticker shock when they charged me over double what I usually pay for service. My toilet ended up leaking the next day after they left so I called my regular plumber to fix it again. He said they never set the toilet right when on the last service call as far as he could tell. I definitely won't have them out for further work.

0
★☆☆☆☆

I had them out to fix a leaky toilet for me because my regular plumber was on vacation. I had sticker shock when they charged me over double what I usually pay for service. My toilet ended up leaking the next day after they left so I called my regular plumber to fix it again. He said they never set the toilet right when on the last service call as far as he could tell. I definitely won't have them out for further work.

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I have dealt with numerous plumbing companies over the years, and Capital Plumbing is by far the best. They have always been courteous, professional and timely, and charge a fair price. \n\nAfter dealing with Capital Plumbing, they are the ONLY plumbing company I will deal with!\n\nThanks, CP!

2
★★★★★

I have dealt with numerous plumbing companies over the years, and Capital Plumbing is by far the best. They have always been courteous, professional and timely, and charge a fair price. \n\nAfter dealing with Capital Plumbing, they are the ONLY plumbing company I will deal with!\n\nThanks, CP!

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I have read reviews and I honestly do not know how this organization receives any positive ratings. My home warranty company contracted this organization to replace my air conditioning compressor.\tThe first technician made it a point to denigrate my home warranty company and stated he was not going to ""waste his time"" replacing the compressor -- he would only replace the entire unit. Both the home warranty company and I agreed to the compressor and the compressor only. The tech did his best to keep his promise by being unreachable for almost a full month for the part number. My home warranty company could not order the part without the part number. After NUMEROUS calls to Capital Plumbing and after excuse after excuse I had to have my home warranty company track the tech down one afternoon -- from 1PM to 7:30PM. They were finally able to get the part number. Fast forward to the date the service was first to occur -- No call, no show from Capital. We had to call them -- they had numerous excuses, none of which were consistent.\tAll communications with them were filled with their representatives having attitudes and lying. Only their office manager, Sarah, was pleasant and relatively/comparatively helpful.\nA new date was set. We confirmed the appointment and were told that were were first on the list and they would be with us at 8AM. Needless to say that did not happen -- for HOURS! Even after speaking with their VP who also did his best to denigrate my home warranty company, they did nothing to make the situation right.\nIt was clear this organization does not care about customers referred thorough home warranty companies. We were treated like second class citizens. If this organization does not want to service home warranty calls, then they should have enough professionalism and honor to recuse themselves from those calls.\nIt goes without say: but, they will never come to my home again nor will I ever recommend them to my friends and family.

0
★☆☆☆☆

I have read reviews and I honestly do not know how this organization receives any positive ratings. My home warranty company contracted this organization to replace my air conditioning compressor.\tThe first technician made it a point to denigrate my home warranty company and stated he was not going to ""waste his time"" replacing the compressor -- he would only replace the entire unit. Both the home warranty company and I agreed to the compressor and the compressor only. The tech did his best to keep his promise by being unreachable for almost a full month for the part number. My home warranty company could not order the part without the part number. After NUMEROUS calls to Capital Plumbing and after excuse after excuse I had to have my home warranty company track the tech down one afternoon -- from 1PM to 7:30PM. They were finally able to get the part number. Fast forward to the date the service was first to occur -- No call, no show from Capital. We had to call them -- they had numerous excuses, none of which were consistent.\tAll communications with them were filled with their representatives having attitudes and lying. Only their office manager, Sarah, was pleasant and relatively/comparatively helpful.\nA new date was set. We confirmed the appointment and were told that were were first on the list and they would be with us at 8AM. Needless to say that did not happen -- for HOURS! Even after speaking with their VP who also did his best to denigrate my home warranty company, they did nothing to make the situation right.\nIt was clear this organization does not care about customers referred thorough home warranty companies. We were treated like second class citizens. If this organization does not want to service home warranty calls, then they should have enough professionalism and honor to recuse themselves from those calls.\nIt goes without say: but, they will never come to my home again nor will I ever recommend them to my friends and family.

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I would use this company again and I have recommended them to my friends. I had a back up in my basement and they came right out. The technician knew exactly what needed to be done. He cleaned out the main sewer line. When he was done he cleaned up after himself. He even wore those caps over his shoes. The price was exactly what he said that it would be before he started. I liked that!

2
★★★★★

I would use this company again and I have recommended them to my friends. I had a back up in my basement and they came right out. The technician knew exactly what needed to be done. He cleaned out the main sewer line. When he was done he cleaned up after himself. He even wore those caps over his shoes. The price was exactly what he said that it would be before he started. I liked that!

Pros: professional, clean, and experienced

Cons: no cons - very happy

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A $30 service charge just to get an unreasonable, inaccurate estimate; rude and insulting employees; and terrible customer services means this company should be avoided. Find a local plumber who will be appreciative of the work and will care about the services provided, not one of these 'mega-plumbers' that only care about getting in and out in as little time, with as much money, as possible. DO NOT USE!

0
★☆☆☆☆

A $30 service charge just to get an unreasonable, inaccurate estimate; rude and insulting employees; and terrible customer services means this company should be avoided. Find a local plumber who will be appreciative of the work and will care about the services provided, not one of these 'mega-plumbers' that only care about getting in and out in as little time, with as much money, as possible. DO NOT USE!

Pros: Can provide an example of what you don't want in a plumber

Cons: Everything

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I was woke up in the middle of the night to find that my basement had flooded due to the excessive rain. My sump pump had failed and I unfortunatly I did not have a back-up sump pump. I called several plumbing companies but was only able to talk to a real person when I called Capital Plumbing. I was relieved when the dispatcher (Tricia) told me that she would send a technician out immediately. When the plumber arrived he was clean and professional. He explained all of the options to me and went over the pros and cons of different back-up units. I decided to purchase a water powered back-up sump pump, because I liked how it would continue to operate even if my power was down for a long period of time. The price of the new sump pump and back-up unit was very fair, but most importantly I now have the peace of mind that my experience with my basement flooding will not happen again!

2
★★★★★

I was woke up in the middle of the night to find that my basement had flooded due to the excessive rain. My sump pump had failed and I unfortunatly I did not have a back-up sump pump. I called several plumbing companies but was only able to talk to a real person when I called Capital Plumbing. I was relieved when the dispatcher (Tricia) told me that she would send a technician out immediately. When the plumber arrived he was clean and professional. He explained all of the options to me and went over the pros and cons of different back-up units. I decided to purchase a water powered back-up sump pump, because I liked how it would continue to operate even if my power was down for a long period of time. The price of the new sump pump and back-up unit was very fair, but most importantly I now have the peace of mind that my experience with my basement flooding will not happen again!

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I had them come out to install a battery backup sump pump. Of course he wanted me to buy a water powered back up witch they sell. Had to point out several items on the factory installation manual that came with the pump, which he failed to adhere to until I said something.\r\nI can say that the company was punctual...so if you want timely, this company is fine...anything else is up for grabs....other than cost...it's high enough to be out of reach.

1
★★☆☆☆

I had them come out to install a battery backup sump pump. Of course he wanted me to buy a water powered back up witch they sell. Had to point out several items on the factory installation manual that came with the pump, which he failed to adhere to until I said something.\r\nI can say that the company was punctual...so if you want timely, this company is fine...anything else is up for grabs....other than cost...it's high enough to be out of reach.

Pros: punctuality

Cons: cost

More about Capital Plumbing

Plumbing, Leak Detection, Gas Leaks, Sinks, Faucets, Hot Water Heating Installation, Backflow Installation & Certification, Complete Renovations & Remodels, Tankless Hot Water System Drain Cleaning, Sewer Lines Repaired & Replaced, Video Pipe Inspection, Sump Pumps, Air Conditioning, Air Filtration, AC Repair, AC System Maintenance, Heat Pumps Heating Units Boilers HVAC Service Heating Repair Heating Service Maintenance

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