W & W Dry Cleaners

★★★☆☆

Personal Services

Personal Services
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I have used W & W Dry Cleaners several times and, have been very impressed with the outcome. I took my daughter's jacket in which, had several stains in it. On the white side of the jacket of course. When I picked up the jacket, I was very amazed that the stains had come out.

5
★★★★★

I have used W & W Dry Cleaners several times and, have been very impressed with the outcome. I took my daughter's jacket in which, had several stains in it. On the white side of the jacket of course. When I picked up the jacket, I was very amazed that the stains had come out.

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1. My clothes were not completed on time. 1 Week was the original promise. That is the longest timeframe for cleaning clothes I've ever heard. Being from out of town I'm not familiar with any other cleaners, so I decided to go ahead with this place anyway.
2. Several individuals gave different reasons why my cleaning wasnt done...machine broke, roof leaked, trouble traveling to pick up clothes. I found this to be very dishonest.
3. I asked for my clothes to be boxed. They came back not boxed, and I was told "in this particular situation they couldnt be boxed."
4. I had to argue with the owner to drive to Columbus and pick up my clothes before I left town. Otherwise, I'm not sure when they would have been picked up.
5. When I asked the owner if he expected me to pay full price, on obligations that weren't met, his response was "hasn't your car ever broken down?" I explained to him that my shirts werent boxed and my clothes were several days overdue (I wore the same clothes for 2 days straight), and this was not what I paid for.
6. This was one of the poorest customer service experiences I've ever had!

PROS:
CONS: Dishonest, Overpriced,Pitiful Customer Service,Terribly lengthy turn-around

1
★☆☆☆☆

1. My clothes were not completed on time. 1 Week was the original promise. That is the longest timeframe for cleaning clothes I've ever heard. Being from out of town I'm not familiar with any other cleaners, so I decided to go ahead with this place anyway.
2. Several individuals gave different reasons why my cleaning wasnt done...machine broke, roof leaked, trouble traveling to pick up clothes. I found this to be very dishonest.
3. I asked for my clothes to be boxed. They came back not boxed, and I was told "in this particular situation they couldnt be boxed."
4. I had to argue with the owner to drive to Columbus and pick up my clothes before I left town. Otherwise, I'm not sure when they would have been picked up.
5. When I asked the owner if he expected me to pay full price, on obligations that weren't met, his response was "hasn't your car ever broken down?" I explained to him that my shirts werent boxed and my clothes were several days overdue (I wore the same clothes for 2 days straight), and this was not what I paid for.
6. This was one of the poorest customer service experiences I've ever had!

PROS:
CONS: Dishonest, Overpriced,Pitiful Customer Service,Terribly lengthy turn-around

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Message from W & W Dry Cleaners

We are under new ownership as of 07-01-08. We clean all of the clothes ourself at our two Dry Cleaning plants in Greenfield and Hillsboro.

 

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