Cruise Captains

★★★★☆
  • 7665 Mentor Ave

    Mentor, OH 44060

    Map & Directions
  • 440-975-0022

About Cruise Captains

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3.5 2
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Cruise Captains helped us book our anniversary cruise, which we took last month. They were helpful and we didn't have any real problems with them, but we were disenchanted when we learned (on our own, after it was too late) that our cruise line offered military discounts for former and current military personnel. My husband qualified for those discounts, but the agent never told us about them and they were sold out (there are only so many cabins per cruise sold at that rate - we booked very early, though and likely would have gotten one had we known) when we called the cruise line ourselves to inquire.
While we didn't receive any special services or upgrades from Cruise Captains, we did receive all our documents on time and they kept in good contact, even calling afterwards to follow up with us.

PROS: nice, helpful
CONS: didn't go "above and beyond"; neglected to mention possible discounts

3
★★★☆☆

Cruise Captains helped us book our anniversary cruise, which we took last month. They were helpful and we didn't have any real problems with them, but we were disenchanted when we learned (on our own, after it was too late) that our cruise line offered military discounts for former and current military personnel. My husband qualified for those discounts, but the agent never told us about them and they were sold out (there are only so many cabins per cruise sold at that rate - we booked very early, though and likely would have gotten one had we known) when we called the cruise line ourselves to inquire.
While we didn't receive any special services or upgrades from Cruise Captains, we did receive all our documents on time and they kept in good contact, even calling afterwards to follow up with us.

PROS: nice, helpful
CONS: didn't go "above and beyond"; neglected to mention possible discounts

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We've used Cruise Captains for two different trips, one a cruise and the other an all-inclusive resort, and each time we've been very happy with them. They are so helpful and are sure to take care of every detail there is. They meet with you to plan, answer any questions (then or later if you call), and then go over all of the paperwork with you when it comes in before your trip. They had great suggestions for shows to see and places to go, and booked us a discounted show as well. On the cruise, they even sent us a bottle of wine to our stateroom the first night. I've heard that they are moving to a different location soon. I hope it's not too far away, because I'd like to use them again for our next big trip.

4
★★★★☆

We've used Cruise Captains for two different trips, one a cruise and the other an all-inclusive resort, and each time we've been very happy with them. They are so helpful and are sure to take care of every detail there is. They meet with you to plan, answer any questions (then or later if you call), and then go over all of the paperwork with you when it comes in before your trip. They had great suggestions for shows to see and places to go, and booked us a discounted show as well. On the cruise, they even sent us a bottle of wine to our stateroom the first night. I've heard that they are moving to a different location soon. I hope it's not too far away, because I'd like to use them again for our next big trip.

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