Tom Raper Rv

I called to order a Jack for my camper. After getting lack luster help I decided to purchase it. I then asked them if I could purchase this over phone with Visa. They try not to do that, do to getting in trouble in the past. I completely understood that. The parts attendant then started rushing me off the phone, like I wasn't a serious customer.

I called another RV Dealer (Colerain RV). They had same part and were ok with me paying over phone, as long as my wife called with her Visa. I gave her Tom Raper's number on accident and she called them. They immediately attacked her (same guy) saying they told her husband they won't take Visa over phone and she had the wrong number. He also mentioned he won't get burnt again by this and that he didn't understand why she called back. She called me back very upset and embarrassed. She doesn't get flustered easy, so I believe he acted as ignorant as she said.

I have no problem with the visa policy. It's a good one. The way they spoke with us and handled it was ridiculous! To think we are buying a new camper next year and Tom Raper will not get our business or the hundreds of others I know and will speak with.

Adam

Posted 05/22/08 | Report Abuse

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Tom Raper RV's is a fairly recognizable name when it comes to shopping for campers, however, it would be nice if they had decent hours for people to come and browse. They close too early for those who work and their weekend hours aren't extended either. Their selection is ho-hum, and they are pretty overpriced. Sales staff is friendly though.

Posted 11/02/05 | Report Abuse

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