Clean-As-A-Whistle

★☆☆☆☆

About Clean-As-A-Whistle

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Business Services

Business Services
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Dona Rosa's Cleaning Svc Inc

817 Main St # 6 Cincinnati, OH

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House Calls LLC

1936 Elm Avenue Cincinnati, OH

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Being new to the Cincinnati area we chose Clean As A Whistle out of the Yellow Pages. They said there would be one fee for the initial cleaning and then a different ongoing fee. They charged $40 per hour to do the initial cleaning totaling $385 for our 4br home. Despite our recent move-in my wife had done her usual pre-clean cleaning so the house was certainly not filthy when they arrived to perform their services. The quality of cleaning was poor with little attention to detail and little desire to tailor the service to our needs. When I approached Steve Howard, the proprietor, about the high cost he did not seem the least bit interested in retaining our business. He went on to state, however, that his fees were usual and customary for the area and when pressed on that subject, he was so confident in his assertion that he offered to refund any difference if I found a legitimate competitor for less.

Well, we took our time and did a more thorough search and that's exactly what we did. My Maid Service is an excellent company of approximately 40 employees who did their intial cleaning for $125 several weeks later and did a much better job. Rather than defend themselves against customer feedback they actually solicit it every time they clean your house in an effort to improve their service and tailor it to your individual needs. I followed up with Mr. Howard at Clean As A Whistle as he had requested and advised him of his competitors price and performance and reminded him of his offer. He stated he had never heard of them (strange???) but he would contact them and get back to me within a day. I have since followed up with him and he does not return my calls. I would rate this company extremely low on price competitveness, communications. I would rate them low on quality of work and their customer service skills. Their desire to establish trust and build a long term business relationship was sorely lacking.

I highly recommend My Maid Service as an excellent alternative.

0
★☆☆☆☆

Being new to the Cincinnati area we chose Clean As A Whistle out of the Yellow Pages. They said there would be one fee for the initial cleaning and then a different ongoing fee. They charged $40 per hour to do the initial cleaning totaling $385 for our 4br home. Despite our recent move-in my wife had done her usual pre-clean cleaning so the house was certainly not filthy when they arrived to perform their services. The quality of cleaning was poor with little attention to detail and little desire to tailor the service to our needs. When I approached Steve Howard, the proprietor, about the high cost he did not seem the least bit interested in retaining our business. He went on to state, however, that his fees were usual and customary for the area and when pressed on that subject, he was so confident in his assertion that he offered to refund any difference if I found a legitimate competitor for less.

Well, we took our time and did a more thorough search and that's exactly what we did. My Maid Service is an excellent company of approximately 40 employees who did their intial cleaning for $125 several weeks later and did a much better job. Rather than defend themselves against customer feedback they actually solicit it every time they clean your house in an effort to improve their service and tailor it to your individual needs. I followed up with Mr. Howard at Clean As A Whistle as he had requested and advised him of his competitors price and performance and reminded him of his offer. He stated he had never heard of them (strange???) but he would contact them and get back to me within a day. I have since followed up with him and he does not return my calls. I would rate this company extremely low on price competitveness, communications. I would rate them low on quality of work and their customer service skills. Their desire to establish trust and build a long term business relationship was sorely lacking.

I highly recommend My Maid Service as an excellent alternative.

Pros: None

Cons: Extremely Overpriced, Poor Communications

 

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