Jack's Aquarium & Pets

★★☆☆☆
  • 147 Graceland Blvd

    Columbus, OH 43214

    Map & Directions
  • 614-888-6768

About Jack's Aquarium & Pets

Details
Hours
Mon. - Sat. 10am - 9pm;Sun. 11am - 6pm
2.4 10
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Iwas in the graceland store on 9.24.10 and ask a person to cut off a piece of background for my 55 gal. tank.I told him I had some other things to get.So he said it would be at the counter.Christine rang me out totaling $42.42 after she asked the lady next to her how to ring up the backer.I paid and had change in hand .When he came up and said the backer was wrong. On receit it has him as assist #18 #339500.He wanted more money after the sale was done and we could not leave .
It's not my fault he is the only one who knows the price .
So we did not take it . This is wrong once a sale is final and paid that is it!!!! receict #,s 339499 and #339500.Iwent to petco at lennex and got it $4.00 cheaper Ido not beleive that I will be returning to Jack,s

1
★☆☆☆☆

Iwas in the graceland store on 9.24.10 and ask a person to cut off a piece of background for my 55 gal. tank.I told him I had some other things to get.So he said it would be at the counter.Christine rang me out totaling $42.42 after she asked the lady next to her how to ring up the backer.I paid and had change in hand .When he came up and said the backer was wrong. On receit it has him as assist #18 #339500.He wanted more money after the sale was done and we could not leave .
It's not my fault he is the only one who knows the price .
So we did not take it . This is wrong once a sale is final and paid that is it!!!! receict #,s 339499 and #339500.Iwent to petco at lennex and got it $4.00 cheaper Ido not beleive that I will be returning to Jack,s

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0 out of 1 people found this review helpful.

.

First of all I'd like to point out that insiderpages.com does a crap job of policing admining their site. Half of the above reviews are for different stores other then the Graceland Jack's. So the store gets a really low rating because it is a conglomeration of all of the bad reviews for several stores. Second, all Jack's buy puppies and cats from registered breeders. They require proof of vet visits and current shots. This has always been their policy, try looking up their website.

The Graceland Jack's has all the charm and character of a small town pet store. The staff is knowledgeable and made up of enthusiasts. I think their strengths are primarily in Aquariums and aquatic pets, but they care for all of their pets really well and are a no kill store.

3
★★★☆☆

First of all I'd like to point out that insiderpages.com does a crap job of policing admining their site. Half of the above reviews are for different stores other then the Graceland Jack's. So the store gets a really low rating because it is a conglomeration of all of the bad reviews for several stores. Second, all Jack's buy puppies and cats from registered breeders. They require proof of vet visits and current shots. This has always been their policy, try looking up their website.

The Graceland Jack's has all the charm and character of a small town pet store. The staff is knowledgeable and made up of enthusiasts. I think their strengths are primarily in Aquariums and aquatic pets, but they care for all of their pets really well and are a no kill store.

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when i was at jacks they where very helpful when i was getting my hamster and he made sure that that was the hamster i wanted and he brought me in the aisel of everything to choose from and he let me pick everything and gave me some helpful hints on my new hamster bear they only thing i didnt like about going to jacks is they need to ask you if you need anything when someone walks in and also needs to pay attention to the costumer a little better now i am a happy owner of a siberian dwarf hamster

3
★★★☆☆

when i was at jacks they where very helpful when i was getting my hamster and he made sure that that was the hamster i wanted and he brought me in the aisel of everything to choose from and he let me pick everything and gave me some helpful hints on my new hamster bear they only thing i didnt like about going to jacks is they need to ask you if you need anything when someone walks in and also needs to pay attention to the costumer a little better now i am a happy owner of a siberian dwarf hamster

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1 out of 1 people found this review helpful.

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We decided to upgrade from a fish bowl to a 10 gal. + adding another fish to our 2 pink kissing fish, after buying a silver shark looking fish & another bluish one I noticed the blue guy wasn't moving, I asked the sales girl she claimed he'd be alright when we got him home, well after loosing 7 fish we learned hehad ick & infected everyone we even lost the one we had 6 months prior. So we thought upgrade again to a 20 gallon make sure everything was good for 1 week we treated & tested the water. we bought a dragon fish 2 weeks he was fine we added 2 gromies 1 wk later gromies have ick, jacks employee said buy this buy one week of going back & forth (everyday) plus $50 later we lost our fish. No one up there knows what they are doing for weeks we listen to poor advice and almost 100 dollars later we have nothing to show for it.

1
★☆☆☆☆

We decided to upgrade from a fish bowl to a 10 gal. + adding another fish to our 2 pink kissing fish, after buying a silver shark looking fish & another bluish one I noticed the blue guy wasn't moving, I asked the sales girl she claimed he'd be alright when we got him home, well after loosing 7 fish we learned hehad ick & infected everyone we even lost the one we had 6 months prior. So we thought upgrade again to a 20 gallon make sure everything was good for 1 week we treated & tested the water. we bought a dragon fish 2 weeks he was fine we added 2 gromies 1 wk later gromies have ick, jacks employee said buy this buy one week of going back & forth (everyday) plus $50 later we lost our fish. No one up there knows what they are doing for weeks we listen to poor advice and almost 100 dollars later we have nothing to show for it.

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.

I have a few issues with the Graceland store.
First it is dirty and tends to smell. Petco is cleaner and more organized which doesnt say much for this Jacks.
Second. I have placed special orders a few times and they never call me back. Then when I inquire about it they claim to have no record and that I must be mistaken. I reordered the same thing from the same manager 3 times! Each time I was told I was mistaken and that I did not place the order.
Third they supposedly have a tarantula "expert" on staff. I was going to buy one for my kid and asked her what supplies I need and what I should know. She refused to answer questions and just kept directing me to two websites. It took her more time to write the websites down than it would have to tell me the info. I decided to go to a different Jacks where I bought my kids spider and got incredible help from the associates.
The Graceland location of Jacks needs a revamp. New management who will make store cleanliness a priority and not only train thier staff in customer relations but also have some training in customer relations themselves!

1
★☆☆☆☆

I have a few issues with the Graceland store.
First it is dirty and tends to smell. Petco is cleaner and more organized which doesnt say much for this Jacks.
Second. I have placed special orders a few times and they never call me back. Then when I inquire about it they claim to have no record and that I must be mistaken. I reordered the same thing from the same manager 3 times! Each time I was told I was mistaken and that I did not place the order.
Third they supposedly have a tarantula "expert" on staff. I was going to buy one for my kid and asked her what supplies I need and what I should know. She refused to answer questions and just kept directing me to two websites. It took her more time to write the websites down than it would have to tell me the info. I decided to go to a different Jacks where I bought my kids spider and got incredible help from the associates.
The Graceland location of Jacks needs a revamp. New management who will make store cleanliness a priority and not only train thier staff in customer relations but also have some training in customer relations themselves!

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2 out of 3 people found this review helpful.

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I have always been pretty happy with Jack's Aquarium but I just had a bad experience which has changed my opinion of the store at Graceland. A puppy had been there for quite some time and I did fall in love with it over the course of the 6-8 weeks it had been there. All the employees knew me and teased when I came in..."are you here to buy the dog"? I had finally convinced my husband and my kids were in love with the dog and I told the manager I was ready to do a deal. She didn't want to have anything to do with a "DEAL" and she was going to check on the next price reduction and I said I would be in the next day. She somehow sold the dog the next morning and as you would imagine I was in shock when I came in. She was not the least bit apologetic or sorry even though she knew how much I wanted the dog. She was very unprofessional. I also found out it had come from a warehouse (puppy mill) not a breeder. It was a mixed breed, not a registered dog and they charge as much for mixed breeds as for a pure breed. Be careful people. I also found out if the dog stays for too long they move them to another store which makes it look like it hasn't been there very long.

1
★☆☆☆☆

I have always been pretty happy with Jack's Aquarium but I just had a bad experience which has changed my opinion of the store at Graceland. A puppy had been there for quite some time and I did fall in love with it over the course of the 6-8 weeks it had been there. All the employees knew me and teased when I came in..."are you here to buy the dog"? I had finally convinced my husband and my kids were in love with the dog and I told the manager I was ready to do a deal. She didn't want to have anything to do with a "DEAL" and she was going to check on the next price reduction and I said I would be in the next day. She somehow sold the dog the next morning and as you would imagine I was in shock when I came in. She was not the least bit apologetic or sorry even though she knew how much I wanted the dog. She was very unprofessional. I also found out it had come from a warehouse (puppy mill) not a breeder. It was a mixed breed, not a registered dog and they charge as much for mixed breeds as for a pure breed. Be careful people. I also found out if the dog stays for too long they move them to another store which makes it look like it hasn't been there very long.

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3 out of 4 people found this review helpful.

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I thought i had seen it all in the past with other pet stores but this topped them all, they had a dead guniea pig in the cages... the associates seem not to understand saltwater like a saltwater vendor should and all the tangs had sevear vitamin issues.

the associates seem to be rude and act like your a hassle to help with a question.

i wouldnt recommend shopping at this paticular store.

2
★★☆☆☆

I thought i had seen it all in the past with other pet stores but this topped them all, they had a dead guniea pig in the cages... the associates seem not to understand saltwater like a saltwater vendor should and all the tangs had sevear vitamin issues.

the associates seem to be rude and act like your a hassle to help with a question.

i wouldnt recommend shopping at this paticular store.

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2 out of 3 people found this review helpful.

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I thought the store was just okay. I asked a couple of questions about our aquarium and got the same answer from two different people that they were't familiar with tetra products. I find that seriously hard to believe. The store was a little smelly due to the puppies and rabbits in the open cages, but over all it was alright.

3
★★★☆☆

I thought the store was just okay. I asked a couple of questions about our aquarium and got the same answer from two different people that they were't familiar with tetra products. I find that seriously hard to believe. The store was a little smelly due to the puppies and rabbits in the open cages, but over all it was alright.

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2 out of 3 people found this review helpful.

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I like this place because I can bring my child in with me and my child love to look and touch all the animal that are in this store. It is a fun and happy place to go and find you 1st, 2nd, or 3rd pet. Plus you can get all the food you will every need there also.

5
★★★★★

I like this place because I can bring my child in with me and my child love to look and touch all the animal that are in this store. It is a fun and happy place to go and find you 1st, 2nd, or 3rd pet. Plus you can get all the food you will every need there also.

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1 out of 2 people found this review helpful.

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the location is best as this store is really easily accessible at graceland. could probably us an update since it has been there ahwile but still a pretty large store just the same. really neat birds!!

4
★★★★☆

the location is best as this store is really easily accessible at graceland. could probably us an update since it has been there ahwile but still a pretty large store just the same. really neat birds!!

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0 out of 2 people found this review helpful.

 

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