Russ Auto Body & Towing Inc

★★★☆☆
  • 3434 Duck Creek Rd

    Cincinnati, OH 45213

    Map & Directions
  • 513-631-7877

About Russ Auto Body & Towing Inc

Hours
Fri 8am-6pm

Automotive

Automotive
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3.0 2
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My two sons were in an accident that badly damaged the car in Pleasant Ridge. The one who was driving hit an electric pole which fell on the car. No one was hurt. My husband went to the scene and the police, firemen, and tow truck were there. Apparently, the policeman called Russ Auto Body & Towing Inc. My husband was handed a business card from the towing company by the police. We had no choice. When my husband called later, he was told that it will cost us $145+tax! They also said that we could sign our title over to them and they will take care of its disposal but we still had to pay the tow fee. The person NEGLECTED TO TELL HIM ABOUT ANY STORAGE FEES. When I called two days later, they tacked on a $75 storage fee--$25/day! When I questioned the guy about it, he said he does not know who my husband spoke with and did not even apologize. My husband called a junkyard instead. We signed the title over to the junkyard and he paid us $300 and towed it to his lot for free. I had to pay Russ approx. $240. What a scam!

0
★☆☆☆☆

My two sons were in an accident that badly damaged the car in Pleasant Ridge. The one who was driving hit an electric pole which fell on the car. No one was hurt. My husband went to the scene and the police, firemen, and tow truck were there. Apparently, the policeman called Russ Auto Body & Towing Inc. My husband was handed a business card from the towing company by the police. We had no choice. When my husband called later, he was told that it will cost us $145+tax! They also said that we could sign our title over to them and they will take care of its disposal but we still had to pay the tow fee. The person NEGLECTED TO TELL HIM ABOUT ANY STORAGE FEES. When I called two days later, they tacked on a $75 storage fee--$25/day! When I questioned the guy about it, he said he does not know who my husband spoke with and did not even apologize. My husband called a junkyard instead. We signed the title over to the junkyard and he paid us $300 and towed it to his lot for free. I had to pay Russ approx. $240. What a scam!

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My car didn't start on a cold January morning, so I called my insurance company. They sent me Dennis from Russ Auto Body & Towing. He started the car right away by recharging the battery. After that he explained to me what was wrong with my car. He was very helpful, kind, and professional. He spent extra time answering my questions and helping me understand what I might need to do for my car. If you ever need to tow your car, call Russ Auto Body & Towing. I highly recommend this company.

2
★★★★★

My car didn't start on a cold January morning, so I called my insurance company. They sent me Dennis from Russ Auto Body & Towing. He started the car right away by recharging the battery. After that he explained to me what was wrong with my car. He was very helpful, kind, and professional. He spent extra time answering my questions and helping me understand what I might need to do for my car. If you ever need to tow your car, call Russ Auto Body & Towing. I highly recommend this company.

 

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