Spitzer Ford

★★★★☆
  • 543 W Maple St

    Hartville, OH 44632

    Map & Directions
  • 330-877-2252

About Spitzer Ford

Hours
Sales Mon and Thu: 9:00am - 9:00pm Tues, Wed, Fri and Sat: 9:00am - 6:00pm Sun: Closed Service Mon-Fri: 7:30am - 6:00pm Sat: 7:30am - 12:00pm
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4.3636 11
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.

I recently leased a 2012 Focus and the next day my wife purchased a Fusion from John Wolonsky, the next day John helped us find a car for our daughter. That's 3 cars in 3 days. I'm in EMS and when I stopped to help on a crash on 77S my car was hit and totaled,
John got me into a new Focus even though the insurance company had not paid off my totaled car, without HIS HELP I would have not had a car for about 2 weeks. John Wolonsky even let me write a check and Spitzer held it for 2 weeks till all the insurance BS was finished.
I HIGHLY recomend SPITZER FORD, HARTVILLE
I have owned 23 chevy's , now a FORD fan for life.
GO see John Wolonsky

5
★★★★★

I recently leased a 2012 Focus and the next day my wife purchased a Fusion from John Wolonsky, the next day John helped us find a car for our daughter. That's 3 cars in 3 days. I'm in EMS and when I stopped to help on a crash on 77S my car was hit and totaled,
John got me into a new Focus even though the insurance company had not paid off my totaled car, without HIS HELP I would have not had a car for about 2 weeks. John Wolonsky even let me write a check and Spitzer held it for 2 weeks till all the insurance BS was finished.
I HIGHLY recomend SPITZER FORD, HARTVILLE
I have owned 23 chevy's , now a FORD fan for life.
GO see John Wolonsky

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I just bought a 2009 Ford Fusion at this dealership. The sales and finance staff were very friendly, the atmosphere was comfortable and low pressure, and the price was competitive. I would definitely buy another car from these folks.

5
★★★★★

I just bought a 2009 Ford Fusion at this dealership. The sales and finance staff were very friendly, the atmosphere was comfortable and low pressure, and the price was competitive. I would definitely buy another car from these folks.

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2 out of 2 people found this review helpful.

Business Response:

Lynn, Thank you for taking the time to share your experience with our dealership. At Spitzer Ford Hartville we strive to make buying a vehicle a comfortable and stress-free experience and we are pleased to hear we are meeting our objective. Enjoy your Ford Fusion and please let us know if you need anything in the future. Also be sure to check out our latest news and exclusive offers on our Facebook and Twitter pages! Regards, Dave Siemon - General Manager dsiemon@spitzer.com Facebook: http://on.fb.me/kgtq1V Twitter: http://bit.ly/isb8pF
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I bought a new F-150 Lariat 4x4 from John Wolonsky. John was great to deal with and listened to my concerns. I also got a fair amount for my trade from Spitzer. I also have to commend Kelly in financing for getting me 1.9% for 72 months.

The truck was delivered later in the evening. It could have been a little cleaner however. Apparently this new $46,000 truck was being used by a member of the dealership as his demo. As delivered there was loose change in the cup holders, french fries and crumbs under the seats, dirt in the bed from it being used to haul stuff, and the bed rail was scratched up (although they did replace it for me).

One thing that potential buyers should note, READ everything before you sign. This applies to all dealerships, not just Spitzer.

I wanted an extended service plan for my truck. The girl taking care of the financing added a plan to my paper work and I clearly asked her ??Is that a Ford plan? to which she nodded yes. I haphazardly signed the paperwork for the warranty and didn??t bother reading it. This warranty cost me $2345 for an extra 3 years and 39,000 miles above and beyond the factory 3/36 bumper to bumper.

Well when I got home and started to look over my paperwork I found that the warranty was NOT through Ford but a third-party warranty provider called First Extended. Now I??m sure it??s a good warranty and I??m sure they honor their contract but there were a few things that I just wasn??t comfortable with.

First you must take the vehicle back to your selling dealer for service. If you are outside a 40 mile radius you can then take it elsewhere but ONLY after you have called the warranty service and gotten their blessings first. Otherwise they can deny your claim. Secondly the wording on the contract states the plan is between you and the selling dealer.

So I called the following morning and expressed my dissatisfaction with what had been done. I was most upset that I was lied to about who I bought the extended warranty from. I was told it was a good warranty and backed by Ford(?). From what I read on Ford??s ESP website, the only extended service plan backed by Ford is their own. I requested a refunded of the price of the warranty. That was OK with them BUT the refund must go back to the lien holder of the truck. Yes it would bring the principle down but I would have to come up with the cash to buy another warranty. The finance girl said she would do what she could and call me back the following Monday.

She did call me back and was able to stop the warranty before it was sent in. She was able to sign me up with an actual Ford warranty with the same terms and at the same price.

Readers should note however - DO NOT BUY THE FORD EXTENDED WARRANTY FROM THE DEALER!! Let me say that again - DO NOT buy it from the dealer.

You can buy the Ford warranty for MUCH less directly from Ford. For the same price I was charged at Spitzer for the 6 year/75,000 mile Ford ESP warranty, I could have bought the better 7 year/100,000 mile warranty directly from Ford on my own. Live and learn.

If this review sounds like I??m not slamming the dealer, I??m not. I would most definitely buy from them again. I??m just giving a fair and truthful opinion. Take it for what it is.

5 stars for sales team
5 stars for getting me a really low APR
0 stars for lying about the warranty
5 stars for swapping the warranty for a Ford as I originally wanted
2 stars for overcharging me on the Ford warranty and lying about that
2 stars for the condition of the truck (french fry??s, crumbs, scratched bed rails)

Average of 3 stars

3
★★★☆☆

I bought a new F-150 Lariat 4x4 from John Wolonsky. John was great to deal with and listened to my concerns. I also got a fair amount for my trade from Spitzer. I also have to commend Kelly in financing for getting me 1.9% for 72 months.

The truck was delivered later in the evening. It could have been a little cleaner however. Apparently this new $46,000 truck was being used by a member of the dealership as his demo. As delivered there was loose change in the cup holders, french fries and crumbs under the seats, dirt in the bed from it being used to haul stuff, and the bed rail was scratched up (although they did replace it for me).

One thing that potential buyers should note, READ everything before you sign. This applies to all dealerships, not just Spitzer.

I wanted an extended service plan for my truck. The girl taking care of the financing added a plan to my paper work and I clearly asked her ??Is that a Ford plan? to which she nodded yes. I haphazardly signed the paperwork for the warranty and didn??t bother reading it. This warranty cost me $2345 for an extra 3 years and 39,000 miles above and beyond the factory 3/36 bumper to bumper.

Well when I got home and started to look over my paperwork I found that the warranty was NOT through Ford but a third-party warranty provider called First Extended. Now I??m sure it??s a good warranty and I??m sure they honor their contract but there were a few things that I just wasn??t comfortable with.

First you must take the vehicle back to your selling dealer for service. If you are outside a 40 mile radius you can then take it elsewhere but ONLY after you have called the warranty service and gotten their blessings first. Otherwise they can deny your claim. Secondly the wording on the contract states the plan is between you and the selling dealer.

So I called the following morning and expressed my dissatisfaction with what had been done. I was most upset that I was lied to about who I bought the extended warranty from. I was told it was a good warranty and backed by Ford(?). From what I read on Ford??s ESP website, the only extended service plan backed by Ford is their own. I requested a refunded of the price of the warranty. That was OK with them BUT the refund must go back to the lien holder of the truck. Yes it would bring the principle down but I would have to come up with the cash to buy another warranty. The finance girl said she would do what she could and call me back the following Monday.

She did call me back and was able to stop the warranty before it was sent in. She was able to sign me up with an actual Ford warranty with the same terms and at the same price.

Readers should note however - DO NOT BUY THE FORD EXTENDED WARRANTY FROM THE DEALER!! Let me say that again - DO NOT buy it from the dealer.

You can buy the Ford warranty for MUCH less directly from Ford. For the same price I was charged at Spitzer for the 6 year/75,000 mile Ford ESP warranty, I could have bought the better 7 year/100,000 mile warranty directly from Ford on my own. Live and learn.

If this review sounds like I??m not slamming the dealer, I??m not. I would most definitely buy from them again. I??m just giving a fair and truthful opinion. Take it for what it is.

5 stars for sales team
5 stars for getting me a really low APR
0 stars for lying about the warranty
5 stars for swapping the warranty for a Ford as I originally wanted
2 stars for overcharging me on the Ford warranty and lying about that
2 stars for the condition of the truck (french fry??s, crumbs, scratched bed rails)

Average of 3 stars

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I hadn't purchased a new vehicle in years. Didn't care for the sales game. Spitzer Ford in Hartville, made it easy! There sales team, Chris, Sam, and financial person Pete took excellent care of me. I will purchase from them again! A+ gentleman! Love my new F-150!

5
★★★★★

I hadn't purchased a new vehicle in years. Didn't care for the sales game. Spitzer Ford in Hartville, made it easy! There sales team, Chris, Sam, and financial person Pete took excellent care of me. I will purchase from them again! A+ gentleman! Love my new F-150!

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I would never go back to Spitzer Ford of Hartville. The salesperson was rude! They had higher prices then all other dealers.

1
★☆☆☆☆

I would never go back to Spitzer Ford of Hartville. The salesperson was rude! They had higher prices then all other dealers.

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My experience at Spitzer was more than I could of ever asked for! Everyone was so helpful and they gave me the best deal around. They all seemed to go out of their way to make me happy, I would really recommend buying from them :)

5
★★★★★

My experience at Spitzer was more than I could of ever asked for! Everyone was so helpful and they gave me the best deal around. They all seemed to go out of their way to make me happy, I would really recommend buying from them :)

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Want to take this opportunity to thank Sam Houston @Spitzer Ford Hartville for the fine service given when purchasing our vehicle. Service when talking about a vehicle, responsibility to please the customer, communication to be the best representative of Ford/Spitzer Ford, Hartville, Oh. Star Quality Award
Thank you,
Don @ Mary Keller

4
★★★★☆

Want to take this opportunity to thank Sam Houston @Spitzer Ford Hartville for the fine service given when purchasing our vehicle. Service when talking about a vehicle, responsibility to please the customer, communication to be the best representative of Ford/Spitzer Ford, Hartville, Oh. Star Quality Award
Thank you,
Don @ Mary Keller

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The sales people and all others that have been involved in my purchase have been great and very friendly. I will most likly buy again from this organization because of the friendly service.
If you want a great deal on new car or truck, contact Sam Houston.

5
★★★★★

The sales people and all others that have been involved in my purchase have been great and very friendly. I will most likly buy again from this organization because of the friendly service.
If you want a great deal on new car or truck, contact Sam Houston.

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My husband and I had a great experience with Sam Houston as our salesperson. He was very down to earth and enjoyable to deal with. We would highly reccommend Sam Houston to our friends when they are in the need of another car. Everyone at Spitzer Ford in Hartville was extremely friendly and courteous to us. Would absolutely buy our next car through them.

5
★★★★★

My husband and I had a great experience with Sam Houston as our salesperson. He was very down to earth and enjoyable to deal with. We would highly reccommend Sam Houston to our friends when they are in the need of another car. Everyone at Spitzer Ford in Hartville was extremely friendly and courteous to us. Would absolutely buy our next car through them.

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My wife and I went to several dealers. Spitzer had a home town atmosphere which was relaxing and not at all high pressure. They ended up giving us the best all around deal. I have already recommended our salesman John DAttomo to a couple of friends that are considering buying a new truck. John went above and beyond to work with us. He even dropped off our owners manual (which I had forgotten) at our house. Hows that for customer service! I feel really good about buying from Ford again since they are the only one of the big three that refused the bailout money!

5
★★★★★

My wife and I went to several dealers. Spitzer had a home town atmosphere which was relaxing and not at all high pressure. They ended up giving us the best all around deal. I have already recommended our salesman John DAttomo to a couple of friends that are considering buying a new truck. John went above and beyond to work with us. He even dropped off our owners manual (which I had forgotten) at our house. Hows that for customer service! I feel really good about buying from Ford again since they are the only one of the big three that refused the bailout money!

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They have a friendly staff and sam houston is a great salesman. i would purchase a car from them again.

5
★★★★★

They have a friendly staff and sam houston is a great salesman. i would purchase a car from them again.

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Message from Spitzer Ford

Our primary concern is the satisfaction of our customers in the city of Hartville, Ohio, and those surrounding suburbs near Hartville, Ohio. Our online Ford dealership web site was created to enhance the buying experience for each and every one of our internet customers. Please feel free to call us at (330) 877-2252.

More about Spitzer Ford

Our commitment to customer service is second to none. We offer one of the most comprehensive Ford parts and Ford service departments in the city of Hartville, Ohio.

 

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