Integrity Defiance Auto Body

★★★☆☆
  • County Road 424

    Defiance, OH 43512

    Map & Directions
  • 419-785-8921

2.6 5
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I would honestly swear that anyone who calls this place "awesome" and gives it a good review is, without a doubt, someone FROM Defiance Auto Body. This was the absolute worst experience my husband and I have ever had with a repair shop, EVER. They took his car to run a computer file that he requested as a potential fix for flickering headlights. They "supposedly" ran the file, but when he got the car back not only had it not been fixed, but his cruise control was broken now too (it had worked perfectly until the moment we trusted these crooks with it. When we went back to tell them to fix it, the service guy (who, by the way, behaved and looked like a jerky frat boy), talked back to us and told us not to argue about it and that they weren't paying for anything because they didn't break anything. He was RUDE, UNPROFESSIONAL, and he has no business working with the public. They not only lost customers that day but I will make damn sure everyone knows how AWFUL they are. We have no doubt they broke the cruise control on purpose so they could scam more money out of us. Bunch of worthless scammers... RUN AWAY!

1
★☆☆☆☆

I would honestly swear that anyone who calls this place "awesome" and gives it a good review is, without a doubt, someone FROM Defiance Auto Body. This was the absolute worst experience my husband and I have ever had with a repair shop, EVER. They took his car to run a computer file that he requested as a potential fix for flickering headlights. They "supposedly" ran the file, but when he got the car back not only had it not been fixed, but his cruise control was broken now too (it had worked perfectly until the moment we trusted these crooks with it. When we went back to tell them to fix it, the service guy (who, by the way, behaved and looked like a jerky frat boy), talked back to us and told us not to argue about it and that they weren't paying for anything because they didn't break anything. He was RUDE, UNPROFESSIONAL, and he has no business working with the public. They not only lost customers that day but I will make damn sure everyone knows how AWFUL they are. We have no doubt they broke the cruise control on purpose so they could scam more money out of us. Bunch of worthless scammers... RUN AWAY!

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Took my vehicle in for a second opinion after a dealer quoted a very expensive repair after overheating. The Integrity mechanic looked it over & said it did not need the repair & only needed a coolant flush (which for some reason they can not do in house). Got the coolant flush & it was a temporary fix. Took it back in and they said its the thermostat, & got charged an outrageous $130 to change. 3 days later still overheating. Went back in and they said the dealer was correct to begin with!!! Sorry was not good enough for me, Customer lost!

1
★☆☆☆☆

Took my vehicle in for a second opinion after a dealer quoted a very expensive repair after overheating. The Integrity mechanic looked it over & said it did not need the repair & only needed a coolant flush (which for some reason they can not do in house). Got the coolant flush & it was a temporary fix. Took it back in and they said its the thermostat, & got charged an outrageous $130 to change. 3 days later still overheating. Went back in and they said the dealer was correct to begin with!!! Sorry was not good enough for me, Customer lost!

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This is a great shop. Jim and his crew are very professional and stand by their work. Now that my
warranty is up they will be getting all my service. They recently repaired collision damage to my car and it looks great. We have been taking the family
vehicles here for quite a while for service and they
have always done a wonderful job. Keep up the good work!

5
★★★★★

This is a great shop. Jim and his crew are very professional and stand by their work. Now that my
warranty is up they will be getting all my service. They recently repaired collision damage to my car and it looks great. We have been taking the family
vehicles here for quite a while for service and they
have always done a wonderful job. Keep up the good work!

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I had Integrity mount tires on my car back in November. I at the time thought the service was great. Now I know differently. I have since discovered that these tires were mounted improperly and severely damaged to the point of being unsafe. If they did this to my car how many others has this happened to and they don't even know how much danger they are in. I have lost total confidence in this company and would not recommend their service to anyone. I have to replace all 4 of my tires again not 4 months after initial purchase because Integrity refuses to take responsibility of their actions. Integrity is insistent on placing blame on the one place that has my best interests in mind. I will never return to this business again.

1
★☆☆☆☆

I had Integrity mount tires on my car back in November. I at the time thought the service was great. Now I know differently. I have since discovered that these tires were mounted improperly and severely damaged to the point of being unsafe. If they did this to my car how many others has this happened to and they don't even know how much danger they are in. I have lost total confidence in this company and would not recommend their service to anyone. I have to replace all 4 of my tires again not 4 months after initial purchase because Integrity refuses to take responsibility of their actions. Integrity is insistent on placing blame on the one place that has my best interests in mind. I will never return to this business again.

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This is truly a world class facility, the entire staff is just wonderful and the work they do is exceptional. I would recommend them to everyone I know because it is the best place in town.

5
★★★★★

This is truly a world class facility, the entire staff is just wonderful and the work they do is exceptional. I would recommend them to everyone I know because it is the best place in town.

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Message from Integrity Defiance Auto Body

Integrity Defiance Auto Body Inc has been in business since 1986. We are the largest full service auto body and repair facility located in Defiance, Ohio. We have a fleet of over 60 courtesy vehicles for your convenience.

We offer services in:

  • Collision repair
  • Engine repair
  • Transmissions
  • Brakes
  • Exhaust
  • Tires
  • Alignments
  • Tune ups
  • Oil Changes
  • 24 hour emergency towing

    We serve drivers in Defiance, Fulton, Henry, Paulding and Williams County. For the most complete collision and auto repair call today for an estimate.

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