Shaker Square Dry Cleaners & Tailoring

★★★★☆
  • 13107 Shaker Sq

    Cleveland, OH 44120-2312

    Cross street: On Shaker square

    Map & Directions
  • 216-751-3500

About Shaker Square Dry Cleaners & Tailoring

Hours
Mon-Sat 8:30am-6:30pm ; Sun Closed
3.75 4
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In a business that is completely focused on customer service, this establishment did not put a good foot forward.

As a first time customer, I dropped off a leather coat for a new zipper and cleaning on 3/23. I prepaid the entire amount of the work. The work was promised to be completed on 4/8, 16 days later, after 4:30. When I came in to pick it up, I was told that it was not available until tomorrow. When I asked why, I was told that the person who does the leather cleaning changed his delivery time and it would not be available until the next day. When I asked when this was known, the employee stated that he changed this the prior week. I asked why, since all my phone information was taken when I dropped off the coat, could I not have been contacted so I would not go out of my way to the store. I swear, she looked at me like I was a two-headed alien for even suggesting such a level of customer service. Not once were words like "sorry", "apologize", used; indeed, the tone was clear that nothing more will be done or offered for my inconvienience. The attitude of the employee betrayed no interest in providing superior customer service.

Since the actual services provided by this establishment are easily duplicated, I would strongly suggest one find a business that is actually interested in providing the one thing that makes one cleaning and/or tailoring place different from another a place that keeps its promises, and when it can't, take the lead in providing an alternative.

1
★☆☆☆☆

In a business that is completely focused on customer service, this establishment did not put a good foot forward.

As a first time customer, I dropped off a leather coat for a new zipper and cleaning on 3/23. I prepaid the entire amount of the work. The work was promised to be completed on 4/8, 16 days later, after 4:30. When I came in to pick it up, I was told that it was not available until tomorrow. When I asked why, I was told that the person who does the leather cleaning changed his delivery time and it would not be available until the next day. When I asked when this was known, the employee stated that he changed this the prior week. I asked why, since all my phone information was taken when I dropped off the coat, could I not have been contacted so I would not go out of my way to the store. I swear, she looked at me like I was a two-headed alien for even suggesting such a level of customer service. Not once were words like "sorry", "apologize", used; indeed, the tone was clear that nothing more will be done or offered for my inconvienience. The attitude of the employee betrayed no interest in providing superior customer service.

Since the actual services provided by this establishment are easily duplicated, I would strongly suggest one find a business that is actually interested in providing the one thing that makes one cleaning and/or tailoring place different from another a place that keeps its promises, and when it can't, take the lead in providing an alternative.

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World class service and a very friendly staff - what more would one want on Shaker Square!!!! Elina and her staff always know what to say and what to do when it comes to their customers.

5
★★★★★

World class service and a very friendly staff - what more would one want on Shaker Square!!!! Elina and her staff always know what to say and what to do when it comes to their customers.

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Shaker Square Dry Cleaners could be called the Old Faithful of dry cleaners. They always do a fantastic job of cleaning and tailoring clothes and take excellent care while doing so. When I visit my sister from out of town and need dry cleaning care, this is the place we always go to and over the years, I cannot remember a single time that we've been unhappy with our service or the results.

5
★★★★★

Shaker Square Dry Cleaners could be called the Old Faithful of dry cleaners. They always do a fantastic job of cleaning and tailoring clothes and take excellent care while doing so. When I visit my sister from out of town and need dry cleaning care, this is the place we always go to and over the years, I cannot remember a single time that we've been unhappy with our service or the results.

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Shaker Square Cleaners was a Shaker Square fixture for a long time. Forced off the Square by renovation and rising rents, theyve relocated just around the corner on Van Aken Boulevard. The service hasnt diminished a bit, though customers still enjoy the attention to detail and loving care that theyve enjoyed here for years. Prices are high, but arent unreasonable for the service provided.

4
★★★★☆

Shaker Square Cleaners was a Shaker Square fixture for a long time. Forced off the Square by renovation and rising rents, theyve relocated just around the corner on Van Aken Boulevard. The service hasnt diminished a bit, though customers still enjoy the attention to detail and loving care that theyve enjoyed here for years. Prices are high, but arent unreasonable for the service provided.

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Message from Shaker Square Dry Cleaners & Tailoring

Providing excellent dry cleaner and tailoring services for over 25 years. Wedding Gown Cleaning & Preservation,Suede,Shirt Laundry,Same Day Service Available,Leather,Fur Garments,Excellent Dry Cleaning,Drapery & Curtain Cleaning,Custom Tailoring,Alterations & Repairs

 

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