Sofa Express

★★★☆☆

About Sofa Express

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  • Furniture Stores

Home & Garden

Home & Garden
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3.0 1
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Great salespeople. They seem to know what they are talking about. Customer service after the sale is not so great. Am still waiting for a call back on a problem with our couch. 2 months, 3 calls no response.
If you are in the market for throw-away furniture (meaning you will replace it in about 5 years), the price is right.

Right now waiting on replacement cushions and a call to schedule re-covering the sofa. Had to make about 4 calls to get through, also had to call back after not getting the cushions the first time, and was told that they were not even ordered. Was given a new time frame of 2 weeks, didn't get them, called back was told it would actually be 2 to 4 weeks. approaching the 4 week mark now and still no cushions.

3
★★★☆☆

Great salespeople. They seem to know what they are talking about. Customer service after the sale is not so great. Am still waiting for a call back on a problem with our couch. 2 months, 3 calls no response.
If you are in the market for throw-away furniture (meaning you will replace it in about 5 years), the price is right.

Right now waiting on replacement cushions and a call to schedule re-covering the sofa. Had to make about 4 calls to get through, also had to call back after not getting the cushions the first time, and was told that they were not even ordered. Was given a new time frame of 2 weeks, didn't get them, called back was told it would actually be 2 to 4 weeks. approaching the 4 week mark now and still no cushions.

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