KeyBank

★★★★☆
  • 1836 Coventry Rd

    Cleveland Heights, OH 44118

    Map & Directions
  • 216-321-7060

About KeyBank

Categories
  • Banks
  • Savings & Loan
  • Financial Planners
  • Commercial Banks
  • ATM
  • Finance
Details
  • ATM
Hours
M-Th 9am-4:30pm, F 9am-6pm, Sa 9am-1pm, Su Closed
Associations
  • Member FDIC
  • Equal Housing Lender
Emails
  • OH0151_Keycenter@KeyBank.com
Year Established
  • 1825
Keywords
  • Banking
  • Checking Accounts
  • Branches
  • Bank
  • Business Banking
Products
  • Checking Accounts
  • Savings Accounts
  • CD's
  • Loans & Lines of Credit
  • Credit Cards
  • Investments
Services
  • ATMs
  • Online/Mobile Banking
  • KeyBank Relationship Rewards
  • Safe Deposit Boxes
  • Investment Services
Languages
  • English

Finance

Finance
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3.5 2
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.

Everyone at this bank is great. They are friendly and helpful. Also, they set it up so that I would not have to pay any extra fees for using outside banks when I went to school in a city that did not have a Key bank.

3
★★★★★

Everyone at this bank is great. They are friendly and helpful. Also, they set it up so that I would not have to pay any extra fees for using outside banks when I went to school in a city that did not have a Key bank.

.

My son, a college kid, lived in the Coventry area last year and opened an account at this Key Bank because of its convenient location. This year, he found an apartment closer to campus. On August 18, 2010 he went to close his account, which had a balance of $9,000. The teller told him that if he wanted a check for the closing balance, he would have to pay a $6.00 fee. REALLY!?! SERIOUSLY!?!! This is just one example of Key Bank's lack of customer service and last ditch effort to service charge a customer even as they walk out the door. My son elected to take his $9,000 in cash. Next day, he opened an account at PNC Bank and explained why he was carrying $9,000 in cash. He was told that PNC will close an account upon request and issue a check - NO Charge.

0
★☆☆☆☆

My son, a college kid, lived in the Coventry area last year and opened an account at this Key Bank because of its convenient location. This year, he found an apartment closer to campus. On August 18, 2010 he went to close his account, which had a balance of $9,000. The teller told him that if he wanted a check for the closing balance, he would have to pay a $6.00 fee. REALLY!?! SERIOUSLY!?!! This is just one example of Key Bank's lack of customer service and last ditch effort to service charge a customer even as they walk out the door. My son elected to take his $9,000 in cash. Next day, he opened an account at PNC Bank and explained why he was carrying $9,000 in cash. He was told that PNC will close an account upon request and issue a check - NO Charge.

Message from KeyBank

Cleveland-based KeyCorp is one of the nation’s largest bank-based financial services companies, with assets of approximately $93.8 billion. Key companies provide investment management, retail and commercial banking, consumer finance, and investment banking products and services to individuals and companies throughout the United States and, for certain businesses, internationally. The company’s businesses deliver their products and services through branches and offices; a network of 1,200+ ATMs; telephone banking centers 800-KEY2YOU®; and a website, Key.com®, and mobile app that provides account access and financial products 24 hours a day.

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