Westshore Primary Care Assoc

★★☆☆☆
  • 34960 Center Ridge Rd

    North Ridgeville, OH 44039

    Map & Directions
  • 440-353-3433

About Westshore Primary Care Assoc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Southwest Family Physicians

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Dalencour, Chantal Ime, Md - Westshore Primary Care Assoc

34960 Ctr Rdg Rd North Ridgeville, OH

2.4615 13
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My husband and I as well as my children see Dr Palma at Westshore Primary. We find the Dr as well as the staff very unresponsive and borderline rude.We have had medical calls ignored. My one child had test done and it was 3 weeks before we recieved the results and only after repeated calls asking for them. We assume it is because we have Wellcare (Healthy Start state insurance). The seem to treat anyone with this insurance as second rate clients. I assume they dont realize that there are people on this insurance that are NOT welfare recipients . Why do they take the insurance if they are going to be so obviously judgemental.

1
★☆☆☆☆

My husband and I as well as my children see Dr Palma at Westshore Primary. We find the Dr as well as the staff very unresponsive and borderline rude.We have had medical calls ignored. My one child had test done and it was 3 weeks before we recieved the results and only after repeated calls asking for them. We assume it is because we have Wellcare (Healthy Start state insurance). The seem to treat anyone with this insurance as second rate clients. I assume they dont realize that there are people on this insurance that are NOT welfare recipients . Why do they take the insurance if they are going to be so obviously judgemental.

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I've had a lot of problems getting an appointment with my doctor since she joined WPC. Dr. Riley is fantastic, but no one ever answers the phone or returns my calls. I'm very tempted to just walk in and demand an appt. I've been in severe pain for 3 days and cannot afford to go to the ER again. I wish she would have stayed at her previous practice. :(

1
★☆☆☆☆

I've had a lot of problems getting an appointment with my doctor since she joined WPC. Dr. Riley is fantastic, but no one ever answers the phone or returns my calls. I'm very tempted to just walk in and demand an appt. I've been in severe pain for 3 days and cannot afford to go to the ER again. I wish she would have stayed at her previous practice. :(

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My biggest complaint with WSPC is the front desk staff. When you call to make an appointment or ask a question you get an answering machine. We have had to call after hours before for our preemie babies and NEVER received a call back and ended up having to call 911. The one other time we called the after hours we got Dr. Kacir who was extremley rude. I wouldn't recommend this practice to anyone. I feel as though we were just another number to them. I've already transferred our records.

1
★☆☆☆☆

My biggest complaint with WSPC is the front desk staff. When you call to make an appointment or ask a question you get an answering machine. We have had to call after hours before for our preemie babies and NEVER received a call back and ended up having to call 911. The one other time we called the after hours we got Dr. Kacir who was extremley rude. I wouldn't recommend this practice to anyone. I feel as though we were just another number to them. I've already transferred our records.

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I recently had a job interview with you on 1/20/10 and had a second interview at the Avon office on 1/22/10. I would like to thank you,Steppanie, Betty, and the Doctor for taking the time out of yoour busy schedule to meet with me. I hope you keep me in mind for future jobs. Tammy Roman

4
★★★★☆

I recently had a job interview with you on 1/20/10 and had a second interview at the Avon office on 1/22/10. I would like to thank you,Steppanie, Betty, and the Doctor for taking the time out of yoour busy schedule to meet with me. I hope you keep me in mind for future jobs. Tammy Roman

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I also gotta agree my son sees dr dalencour and i dont like her attitude always comes in with a attitude telling us we need to quit dont come in the room smelling like cigarettes rude, and the front resp, are very rude and i cant ever get through even when i had to take my son for his shots i tryed and tryed to get through to them and never a answer.

1
★☆☆☆☆

I also gotta agree my son sees dr dalencour and i dont like her attitude always comes in with a attitude telling us we need to quit dont come in the room smelling like cigarettes rude, and the front resp, are very rude and i cant ever get through even when i had to take my son for his shots i tryed and tryed to get through to them and never a answer.

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I have been bringing my children to this office for several years now. I have had nothing but positive experiences.

My children see Dr. Patel and love her. I am always able to get an appointment at a moments notice. They are open nights and weekends.

5
★★★★★

I have been bringing my children to this office for several years now. I have had nothing but positive experiences.

My children see Dr. Patel and love her. I am always able to get an appointment at a moments notice. They are open nights and weekends.

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My feel for WPCA is that it is in business to make money only. While making money should be part of what they strive, making a difference in lives with excellent healthcare should also be part of that.

Don't ever try to call and actually get through to someone. It is an answering system designed to force you to leave your name and number and let them call you back at their convenience. I've even had the luck of having to wait the 3-4 days to get a prescription refilled only to find out that doctor wrote the script for a dosage that the medicine is not dispensed in. The frustration of their poor management, unwillingness to be friendly, and long wait times once there had lead me to a new practice of which I am happy to tell you is excellent so far. Try out the new Cleveland Clinic location in Chestnut Commons. It has a clean waiting room and is spacious, unlike WPCA, the wait times are minimal, and you can keep track of your lab results and scripts online and even reorder your scripts.

1
★☆☆☆☆

My feel for WPCA is that it is in business to make money only. While making money should be part of what they strive, making a difference in lives with excellent healthcare should also be part of that.

Don't ever try to call and actually get through to someone. It is an answering system designed to force you to leave your name and number and let them call you back at their convenience. I've even had the luck of having to wait the 3-4 days to get a prescription refilled only to find out that doctor wrote the script for a dosage that the medicine is not dispensed in. The frustration of their poor management, unwillingness to be friendly, and long wait times once there had lead me to a new practice of which I am happy to tell you is excellent so far. Try out the new Cleveland Clinic location in Chestnut Commons. It has a clean waiting room and is spacious, unlike WPCA, the wait times are minimal, and you can keep track of your lab results and scripts online and even reorder your scripts.

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I agree with the last reviews the front office is soo rude the are not a help at all they will completly ingore you when you are standing right in front of them to check in my daughter sees dr dalencour who just recently started at this location while i will recommend the dr to anyone she is a wonderful peds dr i would not recommend the staff in the front or other staff there, there have been times i sat there and they never told the dr we checked in, other times my dr never even got phone msg, they are just plan out rude and nasty to you and make you feel like you are bothering their social hour, we were standing there the last visit when they were talking about a family that had just left and in personal way. we love the dr there but we are in the process of finding a new one because of the staff

2
★★☆☆☆

I agree with the last reviews the front office is soo rude the are not a help at all they will completly ingore you when you are standing right in front of them to check in my daughter sees dr dalencour who just recently started at this location while i will recommend the dr to anyone she is a wonderful peds dr i would not recommend the staff in the front or other staff there, there have been times i sat there and they never told the dr we checked in, other times my dr never even got phone msg, they are just plan out rude and nasty to you and make you feel like you are bothering their social hour, we were standing there the last visit when they were talking about a family that had just left and in personal way. we love the dr there but we are in the process of finding a new one because of the staff

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I have been going to the North Ridgeville Location for a few years now and it is awful. I agree with the response about the phones I have been very ill this past week and have needed my medication changed. I have called over and over again and sat on hold for 10 minutes without ever talking to a person. Last night I called and was supposed to get a call back this morning about switching my medications and still I sit here coughing and sick with no phone call back.

The front desk staff is very rude and unhelpful in many situtations. Dr. Palma is such a bad doctor and has no bedside manner whatsoever she always seems like she has better things to do then to be seeing you with your illness. Not to mention that the meds she prescribes for me rarely work.

Overall this office is horriable and I am in the process of switching.

2
★★☆☆☆

I have been going to the North Ridgeville Location for a few years now and it is awful. I agree with the response about the phones I have been very ill this past week and have needed my medication changed. I have called over and over again and sat on hold for 10 minutes without ever talking to a person. Last night I called and was supposed to get a call back this morning about switching my medications and still I sit here coughing and sick with no phone call back.

The front desk staff is very rude and unhelpful in many situtations. Dr. Palma is such a bad doctor and has no bedside manner whatsoever she always seems like she has better things to do then to be seeing you with your illness. Not to mention that the meds she prescribes for me rarely work.

Overall this office is horriable and I am in the process of switching.

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I agree with the last review very much. The receptionists working at the front desk are very rude both in person and over the phone. Do they really dislike their jobs that much? Also- it seems like every time I call no one answers and I wait on hold forever. I have left messages before and then never received a response back, it is very frustrating.

3
★★★☆☆

I agree with the last review very much. The receptionists working at the front desk are very rude both in person and over the phone. Do they really dislike their jobs that much? Also- it seems like every time I call no one answers and I wait on hold forever. I have left messages before and then never received a response back, it is very frustrating.

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First correction - the two reviews are talking about a completely different branch of the Westshore Primary Care - that in Avon Lake, not the one in North Ridgeville. Doctors Patel and Rish both work in the Avon Lake branch.

That said, I agree with the reviews of Avon Lake. Poor staffing as a whole. Difficult to get referrals processed through insurance, sometimes it isn't done at all and you have to fight with insurance company reps to get them to pay for procedures already conducted, etc.

As for North Ridgeville's office, just the opposite. The insurance rep (Andrea) is very good, never had a single insurance issue since I started going through her. Doctor Wagner is a very good doctor, the first doctor to diagnose my spine condition properly after almost 50 visits to Emergency Rooms, VA Hospitals, Physical Therapists, etc, in three different states. Although Doctor Rish of the Avon Lake branch has a great bedside manner, he isn't nearly the doctor that Wagner is.

Doctor Rish will not prescribe long-term medication, even if it's nothing more than a reissue of other doctors' prescriptions from previous states. He also hesitates to prescribe any form of narcotic pain relievers, citing fear of fraud. I am terminally ill wih a genetic brain disease and have had three heart attacks. I'm not likely to be a drug seeker for potential financial gain.

4
★★★★☆

First correction - the two reviews are talking about a completely different branch of the Westshore Primary Care - that in Avon Lake, not the one in North Ridgeville. Doctors Patel and Rish both work in the Avon Lake branch.

That said, I agree with the reviews of Avon Lake. Poor staffing as a whole. Difficult to get referrals processed through insurance, sometimes it isn't done at all and you have to fight with insurance company reps to get them to pay for procedures already conducted, etc.

As for North Ridgeville's office, just the opposite. The insurance rep (Andrea) is very good, never had a single insurance issue since I started going through her. Doctor Wagner is a very good doctor, the first doctor to diagnose my spine condition properly after almost 50 visits to Emergency Rooms, VA Hospitals, Physical Therapists, etc, in three different states. Although Doctor Rish of the Avon Lake branch has a great bedside manner, he isn't nearly the doctor that Wagner is.

Doctor Rish will not prescribe long-term medication, even if it's nothing more than a reissue of other doctors' prescriptions from previous states. He also hesitates to prescribe any form of narcotic pain relievers, citing fear of fraud. I am terminally ill wih a genetic brain disease and have had three heart attacks. I'm not likely to be a drug seeker for potential financial gain.

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.

I do have to agree with the prior review. Our whole family sees Dr. Rish and we LOVE him. Before we saw him we saw a couple of the other docs in the practice and really got the run around with appointments. I was even told to call 3 different offices when I had strep b/c they all supposedly were booked! Yes, she is also right, they don't return our phone calls at all. As much as we love our doc, sometimes the staff drives you crazy! Thankfully it's getting better for us!

PROS: Super Doctor!!!!
CONS: no return calls, difficulty getting in

4
★★★★☆

I do have to agree with the prior review. Our whole family sees Dr. Rish and we LOVE him. Before we saw him we saw a couple of the other docs in the practice and really got the run around with appointments. I was even told to call 3 different offices when I had strep b/c they all supposedly were booked! Yes, she is also right, they don't return our phone calls at all. As much as we love our doc, sometimes the staff drives you crazy! Thankfully it's getting better for us!

PROS: Super Doctor!!!!
CONS: no return calls, difficulty getting in

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.

While my children see Dr. Patel and she is absolutely amazing with them. The office staff is something else. I have had nothing but trouble with them. Some of the girls at the front desk are rude, the phone lines are always busy, messages are not returned in a timely matter and sometimes not returned at all. When I leave detailed info in my message I often get return calls that don't answer my questions or leave important bits of info out all together. I have called to try and get an appointment and been told they are booked only to have my sister call later witht he same circumstances and they get her in or just the opposite. They even told my sister at one time that Doctor Patel was not accepting new patients however when we talked to the doctor about this she was not aware of this. Be prepared for frustration when dealing with this group.

3
★★★☆☆

While my children see Dr. Patel and she is absolutely amazing with them. The office staff is something else. I have had nothing but trouble with them. Some of the girls at the front desk are rude, the phone lines are always busy, messages are not returned in a timely matter and sometimes not returned at all. When I leave detailed info in my message I often get return calls that don't answer my questions or leave important bits of info out all together. I have called to try and get an appointment and been told they are booked only to have my sister call later witht he same circumstances and they get her in or just the opposite. They even told my sister at one time that Doctor Patel was not accepting new patients however when we talked to the doctor about this she was not aware of this. Be prepared for frustration when dealing with this group.

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