Mitchell's Salon & Day Spa

★★★★☆
  • 2692 Madison Rd

    Cincinnati, OH 45208

    Map & Directions
  • 513-793-0900

About Mitchell's Salon & Day Spa

Categories
Hours
Monday - Friday 9am - 9pm Saturday 8am - 6pm

Personal Services

Personal Services
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3.6 30
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.

I got an appointment with a salon director there, in hopes of getting a quality haircut, even though It is kind of pricey treat...
She had a great personality ans everyone is nice, but 2 days later, when I washed my hair I began to notice

3
★★★★★

I got an appointment with a salon director there, in hopes of getting a quality haircut, even though It is kind of pricey treat...
She had a great personality ans everyone is nice, but 2 days later, when I washed my hair I began to notice

.

Way too expensive. Double the price of everyone else! Call center is a joke. Triple check your appointment because you probably don't even have one!

3
★★★★★

Way too expensive. Double the price of everyone else! Call center is a joke. Triple check your appointment because you probably don't even have one!

.

I have been going to the Kenwood location for a few years, dropping a couple thousand every year. Then I discovered that the rookwood location is a lot closer to my home, so I have made an appointment with the salon to treat my best friend's mom for mother's day.

We made appointment 2 weeks prior to going in, and they told us if we want to cancel they would like a 24 hour notice. No problem. On the day of our appointment, we arranged our whole day around our 5:30 appointment, just to get a phone call at 4:30 telling us that the girl didn't feel well, so they are cancelling our appointment. No apologies, no attempt to try to find us another appointment, just that s**t happens. I was not happy, but rescheduled for two weeks later.

Two weeks later, again, we scheduled our whole day around this big spa day, work early, get off, speed home, go to spa, then dinner. Well, two hours prior to our appointment, they called and cancelled again. Once again, no empathy, no attempt to help. I told them I'd like to speak to someone in charge, they transfer me straight to someone's voicemail. I call back asking to speak to a real person, not a machine, the receptionist, Mariea, told me that the lady in charge is gone for the day (3:30PM), and that she will not be taking a message for me to have the lady call back, and that the conversation is over.

There are hundreds of spas around Cincinnati, you can be sure I will be taking my money somewhere else rather than getting cancelled over and over again an hour prior to my appointment and be told s**t happens

0
★☆☆☆☆

I have been going to the Kenwood location for a few years, dropping a couple thousand every year. Then I discovered that the rookwood location is a lot closer to my home, so I have made an appointment with the salon to treat my best friend's mom for mother's day.

We made appointment 2 weeks prior to going in, and they told us if we want to cancel they would like a 24 hour notice. No problem. On the day of our appointment, we arranged our whole day around our 5:30 appointment, just to get a phone call at 4:30 telling us that the girl didn't feel well, so they are cancelling our appointment. No apologies, no attempt to try to find us another appointment, just that s**t happens. I was not happy, but rescheduled for two weeks later.

Two weeks later, again, we scheduled our whole day around this big spa day, work early, get off, speed home, go to spa, then dinner. Well, two hours prior to our appointment, they called and cancelled again. Once again, no empathy, no attempt to help. I told them I'd like to speak to someone in charge, they transfer me straight to someone's voicemail. I call back asking to speak to a real person, not a machine, the receptionist, Mariea, told me that the lady in charge is gone for the day (3:30PM), and that she will not be taking a message for me to have the lady call back, and that the conversation is over.

There are hundreds of spas around Cincinnati, you can be sure I will be taking my money somewhere else rather than getting cancelled over and over again an hour prior to my appointment and be told s**t happens

.

I've been going to Mitchell's for over 6 years for my hair, nails and massages. I can honestly say that I've never had a bad service.
The staff is always top notch. They are a little pricey but always worth it!

2
★★★★★

I've been going to Mitchell's for over 6 years for my hair, nails and massages. I can honestly say that I've never had a bad service.
The staff is always top notch. They are a little pricey but always worth it!

.

Mitchells Salon has an excellent reputation for experienced Hair colorists and hair design experts. I am physically sickened and feel VIOLATED by my recent trip to the West Chester Salon. Although the stylist was accurate and did an excellent job, When I went to check out, the total for a partial highlight and a root touch-up with cut was $ $214 - NOT including gratuity! This is AMAZING to me! What kind of society allows businesses to charge these types of prices. I feel like I have been ROBBED!

1
★★★☆☆

Mitchells Salon has an excellent reputation for experienced Hair colorists and hair design experts. I am physically sickened and feel VIOLATED by my recent trip to the West Chester Salon. Although the stylist was accurate and did an excellent job, When I went to check out, the total for a partial highlight and a root touch-up with cut was $ $214 - NOT including gratuity! This is AMAZING to me! What kind of society allows businesses to charge these types of prices. I feel like I have been ROBBED!

Pros: Great Cut and Color . . . But $250 - NO!

Cons: OVERPRICED!

.

2 of the last 3 hair appt times were messed up by the 'call center' schedulers. Then my hair appointments were always time pressured events; the stylist was overbooked;, they get promoted based on the amount of their product and hair styling sales. When they get promoted, they charge clients more money, so when you start out with a newer stylist, it gets more and more expensive to stay with him/her. I finally just got fed up and moved to a smaller salon that was less of a machine.

0
★☆☆☆☆

2 of the last 3 hair appt times were messed up by the 'call center' schedulers. Then my hair appointments were always time pressured events; the stylist was overbooked;, they get promoted based on the amount of their product and hair styling sales. When they get promoted, they charge clients more money, so when you start out with a newer stylist, it gets more and more expensive to stay with him/her. I finally just got fed up and moved to a smaller salon that was less of a machine.

Pros: the people work hard

Cons: the intense push by mgmt to increase $ hurts them!

.

I had my hair completely ruined by a bad hair color job. I had been a regular client for 2 yrs until this. The manager & stylist did nothing to repair the relationship. In fact, I had to pay $55 to get the ends cut again a week later!!!! I am very unhappy.

1
★☆☆☆☆

I had my hair completely ruined by a bad hair color job. I had been a regular client for 2 yrs until this. The manager & stylist did nothing to repair the relationship. In fact, I had to pay $55 to get the ends cut again a week later!!!! I am very unhappy.

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.

I received a massage for Mothers Day, and it was truly a marvelous experience. The ambiance was super, and my expectations were more than met. The massage therapist was very good, and since I have MS, I do have some special needs as far as stretching goes. She accommodated those needs, and was very friendly and helpful.It did take well over 2 hours for a 1 1/2 hr massage, first with the showering, then waiting, etc.I do believe they are a bit pricey, but then again, they are very good in this arena.I would recommend them. My daughters even paid the tip, so I left relaxed and less stressed.

5
★★★★★

I received a massage for Mothers Day, and it was truly a marvelous experience. The ambiance was super, and my expectations were more than met. The massage therapist was very good, and since I have MS, I do have some special needs as far as stretching goes. She accommodated those needs, and was very friendly and helpful.It did take well over 2 hours for a 1 1/2 hr massage, first with the showering, then waiting, etc.I do believe they are a bit pricey, but then again, they are very good in this arena.I would recommend them. My daughters even paid the tip, so I left relaxed and less stressed.

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I have been going to Mitchell's for years i go to the Northgate location for my waxing and facials i always see either Misty or Skylar they are very professional and very knowledgeable they never try to push me into products or services i do not need unlike some other spas i have been to. i always feel so relax when i go to Mitchell's. The front desk and management are always so attentive and friendly they always offer to get me a drink and anything i need. i would recommend Mitchell's to anyone and everyone although they are a little expensive it is very much worth it not only for relaxation but for excellent results for my skin

5
★★★★★

I have been going to Mitchell's for years i go to the Northgate location for my waxing and facials i always see either Misty or Skylar they are very professional and very knowledgeable they never try to push me into products or services i do not need unlike some other spas i have been to. i always feel so relax when i go to Mitchell's. The front desk and management are always so attentive and friendly they always offer to get me a drink and anything i need. i would recommend Mitchell's to anyone and everyone although they are a little expensive it is very much worth it not only for relaxation but for excellent results for my skin

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.

I always get the best service at Mitchell's Salon and Day Spa. From the kind and warm greeting that I receive from the receptionist, to the phenomenal service that I receive from my stylist, I always feel welcome at Mitchell's. I have been to alot of salons. The others just do not compare.

2
★★★★★

I always get the best service at Mitchell's Salon and Day Spa. From the kind and warm greeting that I receive from the receptionist, to the phenomenal service that I receive from my stylist, I always feel welcome at Mitchell's. I have been to alot of salons. The others just do not compare.

Pros: Great Service... Beautiful Salon... Attentive and Caring Staff... Excellent Value...

.

I bought their special mother's day package for my Mother and boy was she impressed! She absolutely loved it! She calle me immediately after the services and thanked me for such a wonderful gift. I would recommend Mitchell's to anyone looking for a great gift!

5
★★★★★

I bought their special mother's day package for my Mother and boy was she impressed! She absolutely loved it! She calle me immediately after the services and thanked me for such a wonderful gift. I would recommend Mitchell's to anyone looking for a great gift!

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.

I have been going to Mitchell's for manicures, pedicures, and massages for a number of years. Usually the service is wonderful--I like that the receptionist and staff remember me and my name. I have had the best luck with how long polish wears on my nails from Mitchell's manicures and pedicures. I like that they offer me something to drink and/or read every time I go in for a service. I like their call center for booking appointments--they always work with me to try to find something that fits my schedule and have my contact information saved in their system.

2
★★★★☆

I have been going to Mitchell's for manicures, pedicures, and massages for a number of years. Usually the service is wonderful--I like that the receptionist and staff remember me and my name. I have had the best luck with how long polish wears on my nails from Mitchell's manicures and pedicures. I like that they offer me something to drink and/or read every time I go in for a service. I like their call center for booking appointments--they always work with me to try to find something that fits my schedule and have my contact information saved in their system.

Pros: service, beverages, remember me

Cons: costly, sometimes noisy

.

I really enjoy my trips to Mitchell's. Services I have used, pericures,nail, facials, message, and just recently hair.I find I get the best treatments here and I'm always treated so well. One time I had a problem with people at the receptionous desk. I e-mail the manager at this store, and received a call back within minutes. She explained that they were having problems and was working on this. They must have gotten it solved, because last two trips have been great at check in desk.I truly believe that they care about customer service, and stride to be number one.

2
★★★★★

I really enjoy my trips to Mitchell's. Services I have used, pericures,nail, facials, message, and just recently hair.I find I get the best treatments here and I'm always treated so well. One time I had a problem with people at the receptionous desk. I e-mail the manager at this store, and received a call back within minutes. She explained that they were having problems and was working on this. They must have gotten it solved, because last two trips have been great at check in desk.I truly believe that they care about customer service, and stride to be number one.

Pros: Good location, Friendly Hours, Good Service

Cons: Parking

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Went in for an acne management facail. I told this to the facialist and she said they customize all facials for the skin type. Anyways was charged 100 dollars instead of 70, I guess that is was customization meant. Plus they had me buy thir products, after convincing me I was doing everything wrong with my skin, and their product has made my skin worse.

1
★★☆☆☆

Went in for an acne management facail. I told this to the facialist and she said they customize all facials for the skin type. Anyways was charged 100 dollars instead of 70, I guess that is was customization meant. Plus they had me buy thir products, after convincing me I was doing everything wrong with my skin, and their product has made my skin worse.

.

I just had the most amazing visit at the Tri-County Mitchell's! My husband purchased a gift certificate for me for a Relaxation Package. Everyone at the salon was so nice and made me feel so comfortable! I left the salon that day feeling so relaxed and rejuvenated! Tell your husband to send you to Mitchell's!

2
★★★★★

I just had the most amazing visit at the Tri-County Mitchell's! My husband purchased a gift certificate for me for a Relaxation Package. Everyone at the salon was so nice and made me feel so comfortable! I left the salon that day feeling so relaxed and rejuvenated! Tell your husband to send you to Mitchell's!

Pros: Great Service, Friendly Staff, Beautiful Atmosphere

.

I went in for an eyebrow wax this morning and was very disappointed. I have thick eyebrows and love them. I specifically asked the technician to just clean up the strays, don't try to change the shape or give me a big arch. When she finished, she handed me the mirror and I thought I was going to cry on the spot. I had these tiny little stripes for eyebrows. I told her I was upset and they really weren't me. She apologized and didn't charge me for the service. That's fine and was nice of her, but it didn't make my eyebrows grow back. I went home and realized I just how upset I was. I couldn't look in the mirror without crying. I went straight back to the salon, told them how unhappy I was, and asked for them to show me with cosmetics how I was supposed to fill them in to look decent while I waiting for my poor brows to grow back. I had the same woman help me. I could tell she was a little upset but she did help me and ended up giving me the make-up brush and make-up that I would need. The funny thing was, when she looked at the picture of myself that I brought back to the salon to show them what I used to look like, she said, "Oh, you really did mean you like them natural." Yeah, if you would've listened in the first place, this wouldn't have happened.

1
★★☆☆☆

I went in for an eyebrow wax this morning and was very disappointed. I have thick eyebrows and love them. I specifically asked the technician to just clean up the strays, don't try to change the shape or give me a big arch. When she finished, she handed me the mirror and I thought I was going to cry on the spot. I had these tiny little stripes for eyebrows. I told her I was upset and they really weren't me. She apologized and didn't charge me for the service. That's fine and was nice of her, but it didn't make my eyebrows grow back. I went home and realized I just how upset I was. I couldn't look in the mirror without crying. I went straight back to the salon, told them how unhappy I was, and asked for them to show me with cosmetics how I was supposed to fill them in to look decent while I waiting for my poor brows to grow back. I had the same woman help me. I could tell she was a little upset but she did help me and ended up giving me the make-up brush and make-up that I would need. The funny thing was, when she looked at the picture of myself that I brought back to the salon to show them what I used to look like, she said, "Oh, you really did mean you like them natural." Yeah, if you would've listened in the first place, this wouldn't have happened.

.

My boyfriend booked a massage appointment for me as part of a special holiday date. When he made the reservation, he was told he could personalize a card for me to receive when I arrived at the appointment and pre-pay for the service (both of which he did).

The massage itself was ok (average at best). Ambience was lacking - I never really relaxed because I could hear noise outside the room and there was no scent in the room or the oil. The therapists' transitions were a bit awkward and she spent too much time massaging my scalp and neck. It was supposed to be a full body massage and it felt more like an elaborate back rub.

The worst part of my experience occurred as I was checking out. I stopped by the front desk to confirm everything was taken care of and the young woman working told me she had no record of my boyfriend's payment or any gift certificate purchase. Her tone was very rude and condescending; she didn't even bother to make a phone call to their call center to look further into the reservation. I had to call my boyfriend from my cell phone and he had to give her his credit card information over the phone to pay for my service. I also never received the card he left for me. Unacceptable. I will not go back.

0
★☆☆☆☆

My boyfriend booked a massage appointment for me as part of a special holiday date. When he made the reservation, he was told he could personalize a card for me to receive when I arrived at the appointment and pre-pay for the service (both of which he did).

The massage itself was ok (average at best). Ambience was lacking - I never really relaxed because I could hear noise outside the room and there was no scent in the room or the oil. The therapists' transitions were a bit awkward and she spent too much time massaging my scalp and neck. It was supposed to be a full body massage and it felt more like an elaborate back rub.

The worst part of my experience occurred as I was checking out. I stopped by the front desk to confirm everything was taken care of and the young woman working told me she had no record of my boyfriend's payment or any gift certificate purchase. Her tone was very rude and condescending; she didn't even bother to make a phone call to their call center to look further into the reservation. I had to call my boyfriend from my cell phone and he had to give her his credit card information over the phone to pay for my service. I also never received the card he left for me. Unacceptable. I will not go back.

Pros: multiple locations, variety of services available

Cons: unacceptable customer service, rude staff members

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I have been getting my haircuts regularly at Mitchell's for quite some time now. I absolutely love the atmosphere and friendly staff. I would recommend this salon to everyone!

2
★★★★★

I have been getting my haircuts regularly at Mitchell's for quite some time now. I absolutely love the atmosphere and friendly staff. I would recommend this salon to everyone!

Pros: Friendly, highly skilled staff

Cons: None

.

I recently had a very bad experience here. It is not worth the price and could go else where for same service cheaper.
I was told by the stylist cost would be 129.00 and when I went to pay they charged me 179.00. I have had this same service done else where for way less. She worked on 2 other people while she waited on me also and was very loud about the poor quality of my hair.

1
★☆☆☆☆

I recently had a very bad experience here. It is not worth the price and could go else where for same service cheaper.
I was told by the stylist cost would be 129.00 and when I went to pay they charged me 179.00. I have had this same service done else where for way less. She worked on 2 other people while she waited on me also and was very loud about the poor quality of my hair.

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.

tried 3 of the Mitchell's salon. Not one stylist could give me a "normal" light brown color. It was very brassy and each new stylist just tried to cover it up. My hair is dry and a mess now. I'm in my forties, middle class, not very hard to please, but this is insane. I have shorter hair, my sister has longer hair. We both received horrible cuts and brassy hair from the colorist. The manager was very unpleasant and did would not refund the money or fix the hair. I'm looking to find a good colorist in the cincinnati. Does anyone know of anyone? IDo not use Mithell's because they do not stand behind their work at all.

1
★★★☆☆

tried 3 of the Mitchell's salon. Not one stylist could give me a "normal" light brown color. It was very brassy and each new stylist just tried to cover it up. My hair is dry and a mess now. I'm in my forties, middle class, not very hard to please, but this is insane. I have shorter hair, my sister has longer hair. We both received horrible cuts and brassy hair from the colorist. The manager was very unpleasant and did would not refund the money or fix the hair. I'm looking to find a good colorist in the cincinnati. Does anyone know of anyone? IDo not use Mithell's because they do not stand behind their work at all.

Pros: great locations-they have a great atmosphere

Cons: It's all a joke

.

I recently moved to Cincinnati and took a chance before my wedding for cut and color. What a mistake! The hair stylist was less than professional and overbooked as I was pushed into a back room to wait while she worked with two other customers. She put my hair in foil highlights in less than 20 minutes (I have long, thick hair) and rushed me out the door before it was even dry. I paid way too much money to walk out with less than impressive highlights, cut, and frizzy hair that was left to air dry. Management was couldn't have been less helpful when I voiced my concerns. I felt like I was in the "fast food chain" of hair salons.

0
★☆☆☆☆

I recently moved to Cincinnati and took a chance before my wedding for cut and color. What a mistake! The hair stylist was less than professional and overbooked as I was pushed into a back room to wait while she worked with two other customers. She put my hair in foil highlights in less than 20 minutes (I have long, thick hair) and rushed me out the door before it was even dry. I paid way too much money to walk out with less than impressive highlights, cut, and frizzy hair that was left to air dry. Management was couldn't have been less helpful when I voiced my concerns. I felt like I was in the "fast food chain" of hair salons.

Pros: atmosphere

.

I finally found a salon I can return to time and again safely! I moved to Cincinnati 4 years ago and tried several different salons. Finally I found Mitchell's. I've tried two stylists and they were both excellent. It's pricey, but worth it.

2
★★★★★

I finally found a salon I can return to time and again safely! I moved to Cincinnati 4 years ago and tried several different salons. Finally I found Mitchell's. I've tried two stylists and they were both excellent. It's pricey, but worth it.

.

Every time I visit Mitchell's it is a pleasant and rewarding experience. The people are exceptional and very professional. I am consistently pleased with the results of their services. I couldn't ask for more from my salon!!

2
★★★★★

Every time I visit Mitchell's it is a pleasant and rewarding experience. The people are exceptional and very professional. I am consistently pleased with the results of their services. I couldn't ask for more from my salon!!

Pros: Great Environment, Client Focused, Professional Staff

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tried four stylists in the last eight months. the first pulled my hair. the second incessantly talked about himself for three hours straight and overbleached my hair. the third was sweet but botched my hair color twice.

1
★★★☆☆

tried four stylists in the last eight months. the first pulled my hair. the second incessantly talked about himself for three hours straight and overbleached my hair. the third was sweet but botched my hair color twice.

Pros: great waxing, good aestheticians

Cons: inexperienced stylist

.

I have been going to this place for years and have never been disappointed. The stylist isn't even that expensive and she has a ton of experience. Price-wise it is very competitive if you compare with other salons and they do have real professionals. Chances are - they won't screw it up.

PROS: Experienced
CONS: None

4
★★★★☆

I have been going to this place for years and have never been disappointed. The stylist isn't even that expensive and she has a ton of experience. Price-wise it is very competitive if you compare with other salons and they do have real professionals. Chances are - they won't screw it up.

PROS: Experienced
CONS: None

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.

My husband purchased a gift spa for me twice from Mitchells, once at this location and once at the Montgomery location. Both were delightful. One suggestion I would make for the purchaser of these gift certificates is pay the tip ahead of time, or ensre it is included in the purchase price. Also, either eat right before you go, or purchase any meal plan they may offer, as the services do take quite a bit of your day, and you wil be faint with hinger when you are done.

PROS: Great gift for a gy who isn't sure what to get his girl
CONS: Takes a whole day!

4
★★★★☆

My husband purchased a gift spa for me twice from Mitchells, once at this location and once at the Montgomery location. Both were delightful. One suggestion I would make for the purchaser of these gift certificates is pay the tip ahead of time, or ensre it is included in the purchase price. Also, either eat right before you go, or purchase any meal plan they may offer, as the services do take quite a bit of your day, and you wil be faint with hinger when you are done.

PROS: Great gift for a gy who isn't sure what to get his girl
CONS: Takes a whole day!

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While Mitchell's has a good reputation in Cincinnati for providing top-notch salon service, I have to disagree. Their haircuts are very predictable and routine - it's difficult to get an updated or exciting cut there. The receptionists are less than friendly, and it's hard to go to the same stylist twice, because of the high employee turnover rate. With so many other hair salon choices, Mitchell's does not make it on my list of recommended salons.

PROS: ?
CONS: Largely overrated - poor haircuts, average service

2
★★☆☆☆

While Mitchell's has a good reputation in Cincinnati for providing top-notch salon service, I have to disagree. Their haircuts are very predictable and routine - it's difficult to get an updated or exciting cut there. The receptionists are less than friendly, and it's hard to go to the same stylist twice, because of the high employee turnover rate. With so many other hair salon choices, Mitchell's does not make it on my list of recommended salons.

PROS: ?
CONS: Largely overrated - poor haircuts, average service

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I spent a lot of money on a maternity massage from this salon. It was mediocre. I was told when booking the appointment that "Jamie was their best." I was not impressed with this massage at all.

3
★★★☆☆

I spent a lot of money on a maternity massage from this salon. It was mediocre. I was told when booking the appointment that "Jamie was their best." I was not impressed with this massage at all.

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I love this place, I have going there for a haircut for quite some time and it's been wonderful. The girl in Tri-County that cuts my hair is quick, professional and very reasonably priced. I get exactly what I pay for. The apointment is on time and they serve me coffee or pop whenever I have to wait, which is almost never. The pedicure that I got there once was also wonderful.

PROS: Service, quality
CONS: None

5
★★★★★

I love this place, I have going there for a haircut for quite some time and it's been wonderful. The girl in Tri-County that cuts my hair is quick, professional and very reasonably priced. I get exactly what I pay for. The apointment is on time and they serve me coffee or pop whenever I have to wait, which is almost never. The pedicure that I got there once was also wonderful.

PROS: Service, quality
CONS: None

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It's upscale. It's for when you don't want to take a chance on a big hair move. You can generally rest assured you won't walk out in tears when you go to this place. I got a fabulous color correction done there back when I had done one bottle job too many.

They also do manis, pedis, massages, waxing, etc.

5
★★★★★

It's upscale. It's for when you don't want to take a chance on a big hair move. You can generally rest assured you won't walk out in tears when you go to this place. I got a fabulous color correction done there back when I had done one bottle job too many.

They also do manis, pedis, massages, waxing, etc.

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