Original Mattress Factory

★★★☆☆
  • 7336 Kenwood Rd

    Cincinnati, OH 45236

    Map & Directions
  • 513-791-9888

About Original Mattress Factory

Details
Hours
Sun 24 Hours, Mon-Fri 10am-9pm, Sat 10am-6pm

Home & Garden

Home & Garden
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3.0 2
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I and my husband bought a matress and a spring box from this company (Fields Ertle location) , but when they were delivered to our house, we immediately realized that the box spring is too high for our new bed. We contacted the store within an hour after the delivery about the problem and asked for an exchange of the box spring. However we were told that we would have to pay a 50% of the product price plus delivery fee for the replacement. We have never been told about this over the top return/exchange policy during the time of purchase or delivery. And, the sales person did not cover with us the differences in hight dimensions, did not educate us about the potential issues with the sizing, and store manager did not get back with us as he promised. Very disappointed with the staff and customer service.

1
★☆☆☆☆

I and my husband bought a matress and a spring box from this company (Fields Ertle location) , but when they were delivered to our house, we immediately realized that the box spring is too high for our new bed. We contacted the store within an hour after the delivery about the problem and asked for an exchange of the box spring. However we were told that we would have to pay a 50% of the product price plus delivery fee for the replacement. We have never been told about this over the top return/exchange policy during the time of purchase or delivery. And, the sales person did not cover with us the differences in hight dimensions, did not educate us about the potential issues with the sizing, and store manager did not get back with us as he promised. Very disappointed with the staff and customer service.

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I bought my current mattress at this store. Basically what you do is you go in and tell them what you want in a mattress, try out some of the samples they have set up in the store, and they will custom build it. The staff is super polite and knowledgeable. They are not push by any means. It usually takes a few days to get your mattress delivered but it is well worth the wait.

5
★★★★★

I bought my current mattress at this store. Basically what you do is you go in and tell them what you want in a mattress, try out some of the samples they have set up in the store, and they will custom build it. The staff is super polite and knowledgeable. They are not push by any means. It usually takes a few days to get your mattress delivered but it is well worth the wait.

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