Verizon

★★★☆☆
  • 9040 Union Cemetery Rd

    Cincinnati, OH 45249

    Map & Directions
  • 513-697-0222

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
  • Telephone Service
Details
  • Phone Equipment
Hours
M-Sa 10am-8pm, Su 11am-6pm
Languages
  • English

Communications & Utilities

Communications & Utilities
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2.75 4
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.

Hello guys

I recently subscibed for verizon and got my equipment shipped. Unfortunately the head set was having some problems and so I went to this store to get it exchanged. Since I had read some bad reviews, I was little worried about the kind of service I may get and also the wait time.

However, to my pleasant surprise, I was greeted with a big smile as soon as I entered their store and the gentleman took my name and said that some one will be with me shortly. After about 3-5 mins I was called by a rep by name Savanah and she was extremely courteous and helpful and I was out of that place in couple of minutes.

I was VERY VERY HAPPY with the service.

Thanks
Ram

5
★★★★★

Hello guys

I recently subscibed for verizon and got my equipment shipped. Unfortunately the head set was having some problems and so I went to this store to get it exchanged. Since I had read some bad reviews, I was little worried about the kind of service I may get and also the wait time.

However, to my pleasant surprise, I was greeted with a big smile as soon as I entered their store and the gentleman took my name and said that some one will be with me shortly. After about 3-5 mins I was called by a rep by name Savanah and she was extremely courteous and helpful and I was out of that place in couple of minutes.

I was VERY VERY HAPPY with the service.

Thanks
Ram

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Everytime I have ever had to go into this store I have to wait for at least 45 minutes. There is not enough parking and it just depends on the day you go if you get a knowledgable and friendly rep. Two of the worst reps I have ever had to deal with are both girls. A blond woman named Colleen and a brown haired girl named Ruth or Rutie or something like that. They both were very rude and unknowledgable. Colleen acted like I was a huge inconvience and the Ruth girl is just plain stupid, I don't like saying those things but she can't even answer a simple question without having to turn to the guy next to her and ask him how. She is too busy tossing her hair around and flirting with the guy to pay much attention to my questions. I had to ask her approximately 4 times. I don't even know how she can hold down this job. I have dogs smarter.

PROS: NONE
CONS: EVERYTHING

1
★☆☆☆☆

Everytime I have ever had to go into this store I have to wait for at least 45 minutes. There is not enough parking and it just depends on the day you go if you get a knowledgable and friendly rep. Two of the worst reps I have ever had to deal with are both girls. A blond woman named Colleen and a brown haired girl named Ruth or Rutie or something like that. They both were very rude and unknowledgable. Colleen acted like I was a huge inconvience and the Ruth girl is just plain stupid, I don't like saying those things but she can't even answer a simple question without having to turn to the guy next to her and ask him how. She is too busy tossing her hair around and flirting with the guy to pay much attention to my questions. I had to ask her approximately 4 times. I don't even know how she can hold down this job. I have dogs smarter.

PROS: NONE
CONS: EVERYTHING

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This is probably one of the more busier/understaffed stores in the area. The wait ts too long if you have an issue. Many a time, I have just walked out after being told that the wait is more than 45 minutes. The staff are not rude, but they are certainly not courteous either. I once bought a phone at this store with a 2 year contract. The promotion was for 2 phones, but I declined the other phone since I was activating only one. After a year, when I had a problem with my phone, I went to the store and asked them if I could get a new phone since I had taken only one phone in the original offer. The person I spoke to was extremely curt while saying no. He also said it in a loud voice that the entire store could hear. I realize that if he went by the book, he could decline my request, but there are ways of saying no and this was not one that I could take. I ended up cancelling my service through their toll free customer service.

2
★★☆☆☆

This is probably one of the more busier/understaffed stores in the area. The wait ts too long if you have an issue. Many a time, I have just walked out after being told that the wait is more than 45 minutes. The staff are not rude, but they are certainly not courteous either. I once bought a phone at this store with a 2 year contract. The promotion was for 2 phones, but I declined the other phone since I was activating only one. After a year, when I had a problem with my phone, I went to the store and asked them if I could get a new phone since I had taken only one phone in the original offer. The person I spoke to was extremely curt while saying no. He also said it in a loud voice that the entire store could hear. I realize that if he went by the book, he could decline my request, but there are ways of saying no and this was not one that I could take. I ended up cancelling my service through their toll free customer service.

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.

This is a nice sized verizon store. It is easy to access from the main road. There is ample parking. I have found that they have a good selection of products. The staff is average. Sometimes they can answer your questions and sometimes if takes forever to find sosmeone who can help you with your problem. I was satified with their ability to help me but the wait was sometimes too long.

PROS: good selection
CONS: long wait

3
★★★☆☆

This is a nice sized verizon store. It is easy to access from the main road. There is ample parking. I have found that they have a good selection of products. The staff is average. Sometimes they can answer your questions and sometimes if takes forever to find sosmeone who can help you with your problem. I was satified with their ability to help me but the wait was sometimes too long.

PROS: good selection
CONS: long wait

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Customers rely on wireless broadband more – and in more ways – than ever before. Verizon is at the center of this connected world. Our superior networks give us a competitive edge in delivering the digital experiences that are vital to customers’ lives and businesses’ success. In addition to our strong foundation in wireless and broadband, we’re disrupting ourselves and the industry by building the businesses of the future such as the Internet of Things and mobile video. We have a track record of delivering both revenue growth and profits, enabling us to innovate, invest, develop our employees’ skills, and reward our shareowners. Most of all, we have the two things that any company needs for long-term success:  an ethical, customer-centric culture and an essential role in making the world a better place.



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As the nation’s largest wireless company, we serve 112.6 million retail connections and operate more than 1,700 retail locations in the United States. As an industry leader, our 4G LTE network covers 98% of U.S. population and our platforms are delivering digital video, Internet of Things, security and cloud services.



Verizon Wireless is wholly owned by Verizon Communications Inc. and is headquartered in Basking Ridge, N.J.

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