Verizon

★★★☆☆
  • 9040 Union Cemetery Rd

    Cincinnati, OH 45249

    Map & Directions
  • 513-697-0222

About Verizon

Categories
  • Cell Phones
  • Consumer Electronics Stores
Details
  • Phone Equipment
Hours
M-Sa 10am-8pm, Su Closed
Languages
  • English

Communications & Utilities

Communications & Utilities
More choices in Cincinnati:
Resultset_next

T-Mobile

9430 Colerain Ave Cincinnati, OH

Resultset_next

Alpha Communications Inc

11033 Reed Hartman Hwy Cincinnati, OH

2.75 4
Hi! Sign in to let us know how Verizon was?
Write a Review
.

Hello guys

I recently subscibed for verizon and got my equipment shipped. Unfortunately the head set was having some problems and so I went to this store to get it exchanged. Since I had read some bad reviews, I was little worried about the kind of service I may get and also the wait time.

However, to my pleasant surprise, I was greeted with a big smile as soon as I entered their store and the gentleman took my name and said that some one will be with me shortly. After about 3-5 mins I was called by a rep by name Savanah and she was extremely courteous and helpful and I was out of that place in couple of minutes.

I was VERY VERY HAPPY with the service.

Thanks
Ram

5
★★★★★

Hello guys

I recently subscibed for verizon and got my equipment shipped. Unfortunately the head set was having some problems and so I went to this store to get it exchanged. Since I had read some bad reviews, I was little worried about the kind of service I may get and also the wait time.

However, to my pleasant surprise, I was greeted with a big smile as soon as I entered their store and the gentleman took my name and said that some one will be with me shortly. After about 3-5 mins I was called by a rep by name Savanah and she was extremely courteous and helpful and I was out of that place in couple of minutes.

I was VERY VERY HAPPY with the service.

Thanks
Ram

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Everytime I have ever had to go into this store I have to wait for at least 45 minutes. There is not enough parking and it just depends on the day you go if you get a knowledgable and friendly rep. Two of the worst reps I have ever had to deal with are both girls. A blond woman named Colleen and a brown haired girl named Ruth or Rutie or something like that. They both were very rude and unknowledgable. Colleen acted like I was a huge inconvience and the Ruth girl is just plain stupid, I don't like saying those things but she can't even answer a simple question without having to turn to the guy next to her and ask him how. She is too busy tossing her hair around and flirting with the guy to pay much attention to my questions. I had to ask her approximately 4 times. I don't even know how she can hold down this job. I have dogs smarter.

PROS: NONE
CONS: EVERYTHING

1
★☆☆☆☆

Everytime I have ever had to go into this store I have to wait for at least 45 minutes. There is not enough parking and it just depends on the day you go if you get a knowledgable and friendly rep. Two of the worst reps I have ever had to deal with are both girls. A blond woman named Colleen and a brown haired girl named Ruth or Rutie or something like that. They both were very rude and unknowledgable. Colleen acted like I was a huge inconvience and the Ruth girl is just plain stupid, I don't like saying those things but she can't even answer a simple question without having to turn to the guy next to her and ask him how. She is too busy tossing her hair around and flirting with the guy to pay much attention to my questions. I had to ask her approximately 4 times. I don't even know how she can hold down this job. I have dogs smarter.

PROS: NONE
CONS: EVERYTHING

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is probably one of the more busier/understaffed stores in the area. The wait ts too long if you have an issue. Many a time, I have just walked out after being told that the wait is more than 45 minutes. The staff are not rude, but they are certainly not courteous either. I once bought a phone at this store with a 2 year contract. The promotion was for 2 phones, but I declined the other phone since I was activating only one. After a year, when I had a problem with my phone, I went to the store and asked them if I could get a new phone since I had taken only one phone in the original offer. The person I spoke to was extremely curt while saying no. He also said it in a loud voice that the entire store could hear. I realize that if he went by the book, he could decline my request, but there are ways of saying no and this was not one that I could take. I ended up cancelling my service through their toll free customer service.

2
★★☆☆☆

This is probably one of the more busier/understaffed stores in the area. The wait ts too long if you have an issue. Many a time, I have just walked out after being told that the wait is more than 45 minutes. The staff are not rude, but they are certainly not courteous either. I once bought a phone at this store with a 2 year contract. The promotion was for 2 phones, but I declined the other phone since I was activating only one. After a year, when I had a problem with my phone, I went to the store and asked them if I could get a new phone since I had taken only one phone in the original offer. The person I spoke to was extremely curt while saying no. He also said it in a loud voice that the entire store could hear. I realize that if he went by the book, he could decline my request, but there are ways of saying no and this was not one that I could take. I ended up cancelling my service through their toll free customer service.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

This is a nice sized verizon store. It is easy to access from the main road. There is ample parking. I have found that they have a good selection of products. The staff is average. Sometimes they can answer your questions and sometimes if takes forever to find sosmeone who can help you with your problem. I was satified with their ability to help me but the wait was sometimes too long.

PROS: good selection
CONS: long wait

3
★★★☆☆

This is a nice sized verizon store. It is easy to access from the main road. There is ample parking. I have found that they have a good selection of products. The staff is average. Sometimes they can answer your questions and sometimes if takes forever to find sosmeone who can help you with your problem. I was satified with their ability to help me but the wait was sometimes too long.

PROS: good selection
CONS: long wait

Was this review helpful to you?
Ratings_icons Ratings_icons

Message from Verizon

Verizon is one of the largest communication technology companies in the world.

Every day, we connect millions of people, companies and communities with our powerful technology. We’re using our award-winning networks to make breakthroughs in interactive entertainment, digital media, the Internet of Things and broadband services for customers. Whatever the future looks like, whatever the digital world promises, we will deliver. 

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Verizon, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review