Pediatric Associates Inc

★★★☆☆
  • 1310 Hill Rd N

    Pickerington, OH 43147

    Map & Directions
  • 614-864-3222

About Pediatric Associates Inc

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Health & Medical

Health & Medical
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Pediatric Associates Inc. Pickerington
905 Old Diley Rd, Pickerington, OH

There are so many things I would like to express and say about this practice but I would have you reading a book. I will try to make this review as short as possible with hopes that most of you will take note that there are more bad reviews posted than good, and if most of you are like my family, then we dont get into making bad reports about people because we truly believe people are entitled to having a bad day. Please note that not every visit was bad, but because the staff and the nurses are so rude and non-child friendly, it does help make for an overall bad visit. If anyone is thinking about going to this practice I advise you not to, and if you are considering leaving I can completely relate! I would not recommend this practice to anyone seeking quality healthcare for their child, especially if you have a genuine love for children. If you are anything like us then you did your research and found that the DOCTORS were great, well educated, and highly recommended. What I have learned is that just because you are educated doesnt make you a good people person. Pediatrics Associates is clearly in the business to make money and become rich and they are good for having you sign and fill out the same forms over and over with no changes and signing the mandatory PAY NOW if no insurance forms. I have been going to this practice for about 10 years now. In the beginning and prior to their move to a bigger and nicer facility, they used to keep all appointments with whoever your primary doctor was; now they get you in with whoever is available. They are good for billing your visit in a manner that creates an out of pocket bill for you. This has happened to us several times and each time I had to ask them what are you supposed to do if the DOCTOR ask specific questions, tell them you cant answer out of fear of being billed. This is clearly a practice that is in it for the money not the quality of care or the child. My childs specialist had no problem filing a prescription over the phone just because they know my child very well and they dont want to put us through the trauma of bringing our child in and also going to get a prescription filled, but due to our insurance no longer covering the specialist, then when our child gets frequent sinus infections then the doctor will never ever fill a script without telling us we have to be seen, only to be told its a sinus infection. I truly believe that this is for financial reasons not a genuine concern for the child/family. Also because my family has been fortunate enough to not have to bring our child to several office visits throughout the year, then that rude experience we may have encountered then over time eventually got blown off causing us to give them another chance. My husband and I have contemplated for years finding another practice but once they got their new location and new late office hours then they kind of sucked us in due to convenience, definitely not the quality of care, but if it were up to my husband we would have left a long time ago because of how rude they are. Our last visit had to be the worst experience at this office. When your child is sick or if they are going in for a routine exam the last thing you want or need is someone to be rude, un-caring, or pushy. The front desk people can be very rude and lack confidentiality skills. The phone system is the biggest automated piece of junk. This practice is also GREAT at placing blame on their behavior on you as the customer; they take no responsibility for their actions. I do agree that not everyone will encounter this same experience, only out of either being to kind and overlooking things like we were doing in the beginning, or because they dont have to make many office visits except maybe one or two a year, therefore its not that big of a deal. I really wish this practice would get reported to the proper place and that they would lose their license because they are clearly in this for the money and not the child/families. At this time my family has decided that for the best interest of our child that we will just pray for these mean, arrogant, insensitive folks and hope that God will handle them accordingly.

1
★☆☆☆☆

Pediatric Associates Inc. Pickerington
905 Old Diley Rd, Pickerington, OH

There are so many things I would like to express and say about this practice but I would have you reading a book. I will try to make this review as short as possible with hopes that most of you will take note that there are more bad reviews posted than good, and if most of you are like my family, then we dont get into making bad reports about people because we truly believe people are entitled to having a bad day. Please note that not every visit was bad, but because the staff and the nurses are so rude and non-child friendly, it does help make for an overall bad visit. If anyone is thinking about going to this practice I advise you not to, and if you are considering leaving I can completely relate! I would not recommend this practice to anyone seeking quality healthcare for their child, especially if you have a genuine love for children. If you are anything like us then you did your research and found that the DOCTORS were great, well educated, and highly recommended. What I have learned is that just because you are educated doesnt make you a good people person. Pediatrics Associates is clearly in the business to make money and become rich and they are good for having you sign and fill out the same forms over and over with no changes and signing the mandatory PAY NOW if no insurance forms. I have been going to this practice for about 10 years now. In the beginning and prior to their move to a bigger and nicer facility, they used to keep all appointments with whoever your primary doctor was; now they get you in with whoever is available. They are good for billing your visit in a manner that creates an out of pocket bill for you. This has happened to us several times and each time I had to ask them what are you supposed to do if the DOCTOR ask specific questions, tell them you cant answer out of fear of being billed. This is clearly a practice that is in it for the money not the quality of care or the child. My childs specialist had no problem filing a prescription over the phone just because they know my child very well and they dont want to put us through the trauma of bringing our child in and also going to get a prescription filled, but due to our insurance no longer covering the specialist, then when our child gets frequent sinus infections then the doctor will never ever fill a script without telling us we have to be seen, only to be told its a sinus infection. I truly believe that this is for financial reasons not a genuine concern for the child/family. Also because my family has been fortunate enough to not have to bring our child to several office visits throughout the year, then that rude experience we may have encountered then over time eventually got blown off causing us to give them another chance. My husband and I have contemplated for years finding another practice but once they got their new location and new late office hours then they kind of sucked us in due to convenience, definitely not the quality of care, but if it were up to my husband we would have left a long time ago because of how rude they are. Our last visit had to be the worst experience at this office. When your child is sick or if they are going in for a routine exam the last thing you want or need is someone to be rude, un-caring, or pushy. The front desk people can be very rude and lack confidentiality skills. The phone system is the biggest automated piece of junk. This practice is also GREAT at placing blame on their behavior on you as the customer; they take no responsibility for their actions. I do agree that not everyone will encounter this same experience, only out of either being to kind and overlooking things like we were doing in the beginning, or because they dont have to make many office visits except maybe one or two a year, therefore its not that big of a deal. I really wish this practice would get reported to the proper place and that they would lose their license because they are clearly in this for the money and not the child/families. At this time my family has decided that for the best interest of our child that we will just pray for these mean, arrogant, insensitive folks and hope that God will handle them accordingly.

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We have been attending this practice for several years with our three children. I believe the practice is going downhill, looking more into getting every dime out of parents, rather than providing good health care. The doctors are spending less and less time with their patients, and are tacking on fee after fee. Now they have added an "after hours" charge, if you make an appointment after 4:45 pm weekdays, or on a Saturday, you have to pay an extra $50.00 Also, charging multiple office visits if other problems are found during a well child visit. This is a large practice, and I feel that we are becoming nothing more than a number. We are seriously considering leaving the practice, and finding a place where we are listened to, and our children's health is a number one priority.

2
★★☆☆☆

We have been attending this practice for several years with our three children. I believe the practice is going downhill, looking more into getting every dime out of parents, rather than providing good health care. The doctors are spending less and less time with their patients, and are tacking on fee after fee. Now they have added an "after hours" charge, if you make an appointment after 4:45 pm weekdays, or on a Saturday, you have to pay an extra $50.00 Also, charging multiple office visits if other problems are found during a well child visit. This is a large practice, and I feel that we are becoming nothing more than a number. We are seriously considering leaving the practice, and finding a place where we are listened to, and our children's health is a number one priority.

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pediatric associates has been anything but accommodating. I have gone there for the last few years and recently have been asked to leave because they have changed their philosophy. I am a parent who chooses to not vaccinate for various reasons. Instead of being understanding and respecting my wishes, they are dismissing me from their practice. They are very pushy and persistent. If it's not their way, then it's the highway. I almost see this as a blessing that I am no longer able to take my children there for care. This will open my eyes to other physicians who are more caring and understanding than this bunch. I have even left their office in tears because of the way they have talked to and treated me. Very disrespectful.

1
★☆☆☆☆

pediatric associates has been anything but accommodating. I have gone there for the last few years and recently have been asked to leave because they have changed their philosophy. I am a parent who chooses to not vaccinate for various reasons. Instead of being understanding and respecting my wishes, they are dismissing me from their practice. They are very pushy and persistent. If it's not their way, then it's the highway. I almost see this as a blessing that I am no longer able to take my children there for care. This will open my eyes to other physicians who are more caring and understanding than this bunch. I have even left their office in tears because of the way they have talked to and treated me. Very disrespectful.

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The physicians at Pediatric Associates are amazing! The staff are great as well, very friendly and helpful. And to the person who wrote the review complaining about not being able to schedule a checkup within two weeks of calling..that is not the office's fault, that would be poor planning on your part. Pediatric is a busy office, this is why they mail out reminder cards for well child checkups a few months in advance!

5
★★★★★

The physicians at Pediatric Associates are amazing! The staff are great as well, very friendly and helpful. And to the person who wrote the review complaining about not being able to schedule a checkup within two weeks of calling..that is not the office's fault, that would be poor planning on your part. Pediatric is a busy office, this is why they mail out reminder cards for well child checkups a few months in advance!

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Dr. Reis is not our regular pediatrician. When my doctor was booked up, my son was given him to see. It was a regular annual checkup. After he had examined my son and made sure everything was good, Reis asked if I've ever had concerns with my son's eyes. I said no. Without another word, he flipped off the lights and took out a penlight to have my son follow the light. This lasted 15 seconds. He flipped the light back on and then said we could go with the nurse for his regular eye test. My son passed the test (you do this at the age 5 checkup: comes with the visit). Still, Reis gave me a referral to an eye specialist. We weren't going to go as my son passed the eye test and I have never had concerns about his eyes..A week later, I get an appointment date and time that have been setup in the mail from an eye specalist. I thought that was obtrusive, but I said, alright, we'll go. My son went to the 2 hour eye appointment with the specialist. The specialist said nothing was wrong with his eyes: one eyelid has more of a wrinkle to it, so it gives the appearance of my son having a slight droopy eye. He said it is not a concern for his vision. Because this was a specialist, I had to pay $30. When I had gone to Reis, there was no copay. HOWEVER, wuldn't you know I get a bill for $20 for Reis a week later. I called Reis's office and the billing dept. Heather told me that my son was billed for 2 visits when he went for his regular checkup. I said confidently, "Oh, no, we went to one appointment with Reis and one with the specialist. My son's annual visits are no charge." And she said "Dr. Reis is billing you for 2 visits with him as he had to spend more time (15 seconds)" with my son and his eyes. I argued this as I hadn't brought up a concern about his eyes and there was no warning from Reis that when he flips the lights off, that means we've entered another visit. Heather grew snotty, I asked Reis to call me and I threatened to file a complaint. Reis never called, but Heather did and she said he said it stands as 2 appointments with him....So, what should have been a no copay visit resulted in me paying $50. I will never see Reis again!

1
★☆☆☆☆

Dr. Reis is not our regular pediatrician. When my doctor was booked up, my son was given him to see. It was a regular annual checkup. After he had examined my son and made sure everything was good, Reis asked if I've ever had concerns with my son's eyes. I said no. Without another word, he flipped off the lights and took out a penlight to have my son follow the light. This lasted 15 seconds. He flipped the light back on and then said we could go with the nurse for his regular eye test. My son passed the test (you do this at the age 5 checkup: comes with the visit). Still, Reis gave me a referral to an eye specialist. We weren't going to go as my son passed the eye test and I have never had concerns about his eyes..A week later, I get an appointment date and time that have been setup in the mail from an eye specalist. I thought that was obtrusive, but I said, alright, we'll go. My son went to the 2 hour eye appointment with the specialist. The specialist said nothing was wrong with his eyes: one eyelid has more of a wrinkle to it, so it gives the appearance of my son having a slight droopy eye. He said it is not a concern for his vision. Because this was a specialist, I had to pay $30. When I had gone to Reis, there was no copay. HOWEVER, wuldn't you know I get a bill for $20 for Reis a week later. I called Reis's office and the billing dept. Heather told me that my son was billed for 2 visits when he went for his regular checkup. I said confidently, "Oh, no, we went to one appointment with Reis and one with the specialist. My son's annual visits are no charge." And she said "Dr. Reis is billing you for 2 visits with him as he had to spend more time (15 seconds)" with my son and his eyes. I argued this as I hadn't brought up a concern about his eyes and there was no warning from Reis that when he flips the lights off, that means we've entered another visit. Heather grew snotty, I asked Reis to call me and I threatened to file a complaint. Reis never called, but Heather did and she said he said it stands as 2 appointments with him....So, what should have been a no copay visit resulted in me paying $50. I will never see Reis again!

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Asthma is apparently now a sickness rather than a life-long condition?at least it is in the opinion of Dr. Barnes and Pediatric Associates. I took my child in for his 5-year old well child visit but was promptly presented with an $80 bill in addition to the $35 bill for the well child visit. Upon questioning this additional charge, I was told by the billing department that my son was sick when I brought him in for his appointment and the $80 bill was for an additional office visit. I told the billing clerk that there must be a mistake. She said that there was no mistake because he was brought in with asthma. I still didn??t understand how his asthma could be considered a sickness?he wasn??t having trouble breathing?he wasn??t having an attack?he wasn??t given a breathing treatment?Dr. Barnes didn??t take his pulse-ox. How could this be? The answer was this??Dr. Barnes spoke with you about your son??s asthma and prescribed an alternate inhaler.? I was dumbfounded! Dr. Barnes asked questions and gave me unsolicited advice about my son??s asthma and proceeded to prescribe an alternate inhaler. I never asked for this advice nor thought it necessary to even discuss his asthma. Dr. Barnes did this on her own accord. What is more frustrating, dishonest and borderline unethical is that Dr. Barnes never told me that a discussion about asthma was not part of a typical well-child visit and that it would constitute an additional $80 charge.

Despite five calls, Dr. Barnes has refused to speak with me about the situation. Additionally, the billing clerk has told me, that ???this conversation is over.? Fabulous patient/doctor relationship skills. Needless to say, I am looking for a more honest, upfront and ethical doctor. Additionally, I am determining what courses of action are available and what rights I have in a situation like this.

1
★☆☆☆☆

Asthma is apparently now a sickness rather than a life-long condition?at least it is in the opinion of Dr. Barnes and Pediatric Associates. I took my child in for his 5-year old well child visit but was promptly presented with an $80 bill in addition to the $35 bill for the well child visit. Upon questioning this additional charge, I was told by the billing department that my son was sick when I brought him in for his appointment and the $80 bill was for an additional office visit. I told the billing clerk that there must be a mistake. She said that there was no mistake because he was brought in with asthma. I still didn??t understand how his asthma could be considered a sickness?he wasn??t having trouble breathing?he wasn??t having an attack?he wasn??t given a breathing treatment?Dr. Barnes didn??t take his pulse-ox. How could this be? The answer was this??Dr. Barnes spoke with you about your son??s asthma and prescribed an alternate inhaler.? I was dumbfounded! Dr. Barnes asked questions and gave me unsolicited advice about my son??s asthma and proceeded to prescribe an alternate inhaler. I never asked for this advice nor thought it necessary to even discuss his asthma. Dr. Barnes did this on her own accord. What is more frustrating, dishonest and borderline unethical is that Dr. Barnes never told me that a discussion about asthma was not part of a typical well-child visit and that it would constitute an additional $80 charge.

Despite five calls, Dr. Barnes has refused to speak with me about the situation. Additionally, the billing clerk has told me, that ???this conversation is over.? Fabulous patient/doctor relationship skills. Needless to say, I am looking for a more honest, upfront and ethical doctor. Additionally, I am determining what courses of action are available and what rights I have in a situation like this.

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We are leaving Pediatric Associates because apparently they cannot accommodate getting well-child care visits scheduled any sooner than 2 months out. Two weeks, I can understand. The past 3 times I have called for follow up appointments or well-care visits, they are 'booked' for up to at least 2 months out. Ridiculous!

1
★☆☆☆☆

We are leaving Pediatric Associates because apparently they cannot accommodate getting well-child care visits scheduled any sooner than 2 months out. Two weeks, I can understand. The past 3 times I have called for follow up appointments or well-care visits, they are 'booked' for up to at least 2 months out. Ridiculous!

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When I was expecting my first child, I interviewed one of the doctors in this practice. The Pickerington office had just opened and the doctor I interviewed was highly motivated, professional, and truly cared about children. Before my child arrived, however, she learned she was pregnant with twins and took a leave of absence from practice! Her patients were assigned to other doctors and I was privileged to meet up with Catherine Jenkins. She was young and enthusiastic, and I had a gut feeling that she and I would truly be partners in my child's health. My children are now in their teens, and I could not ask for a more concerned, professional, knowledgeable, caring doctor for them. There have been times we've been unable to see Dr. Jenkins and were seen by other members of the practice. Dr. Long, Dr. Dunlea, Dr. Diebel, and Dr. Reis (at Whitehall office) are all wonderful, competent representatives of their profession.

When your children don't mind going to the doctor, even for unpleasant procedures like a strep swab or an immunization, you know you're in a rare place. My kids and I are grateful to have Dr. Jenkins taking care of their health.

5
★★★★★

When I was expecting my first child, I interviewed one of the doctors in this practice. The Pickerington office had just opened and the doctor I interviewed was highly motivated, professional, and truly cared about children. Before my child arrived, however, she learned she was pregnant with twins and took a leave of absence from practice! Her patients were assigned to other doctors and I was privileged to meet up with Catherine Jenkins. She was young and enthusiastic, and I had a gut feeling that she and I would truly be partners in my child's health. My children are now in their teens, and I could not ask for a more concerned, professional, knowledgeable, caring doctor for them. There have been times we've been unable to see Dr. Jenkins and were seen by other members of the practice. Dr. Long, Dr. Dunlea, Dr. Diebel, and Dr. Reis (at Whitehall office) are all wonderful, competent representatives of their profession.

When your children don't mind going to the doctor, even for unpleasant procedures like a strep swab or an immunization, you know you're in a rare place. My kids and I are grateful to have Dr. Jenkins taking care of their health.

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This is a very large practice that has many Doctors to choose as your primary care physician. The thing that makes it nice is that if you have an ill child, he or she can be seen that same day. The office opens at 8am and they start to schedule same day ill appointments as early as 9am. An added bonus is that they have Saturday hours. They are open each and every Sat. from 8am to 12noon. This means no more having to wait until Monday to see the Dr. if you get sick on Friday night.

4
★★★★☆

This is a very large practice that has many Doctors to choose as your primary care physician. The thing that makes it nice is that if you have an ill child, he or she can be seen that same day. The office opens at 8am and they start to schedule same day ill appointments as early as 9am. An added bonus is that they have Saturday hours. They are open each and every Sat. from 8am to 12noon. This means no more having to wait until Monday to see the Dr. if you get sick on Friday night.

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I found this pediatrician when I moved to the area and i wouldnt take my children anywhere else!
Unlike alot of places, when you have an appt, you are called back and seen within 5 minutes of arriving instead of the usual 30min to an hr wait in other offices.
The staff is friendly, the dr's listen to you and offer their support. They completely explain things on your level and not in physician jargon.
We are very comfortable and satisfied with the care this facility offers our children!

PROS: courteous, caring staff
CONS: NONE

5
★★★★★

I found this pediatrician when I moved to the area and i wouldnt take my children anywhere else!
Unlike alot of places, when you have an appt, you are called back and seen within 5 minutes of arriving instead of the usual 30min to an hr wait in other offices.
The staff is friendly, the dr's listen to you and offer their support. They completely explain things on your level and not in physician jargon.
We are very comfortable and satisfied with the care this facility offers our children!

PROS: courteous, caring staff
CONS: NONE

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I love our pediatrician here, Amy Diebel. She is really friendly, and very informative! The staff here are very nice. I like how they seperate the rooms, one for sick children, the other for regular check ups. Its nice they take those precautions.

5
★★★★★

I love our pediatrician here, Amy Diebel. She is really friendly, and very informative! The staff here are very nice. I like how they seperate the rooms, one for sick children, the other for regular check ups. Its nice they take those precautions.

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