Salem Glass & Mirror Inc

★★☆☆☆
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About Salem Glass & Mirror Inc

Details
Hours
M-F 8:00am - 5:00pm, Sa 9:00am - 12:00pm

Home & Garden

Home & Garden
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Lowe's Home Improvement

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The Home Depot - Opelika

2190 Tigertown Parkway Opelika, AL

1.5 2
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I don't write many reviews, but if I can save somebody else what I went through, this would be worth it. I placed an order 9 weeks ago, and was quoted a lead time of up to 2 weeks. This morning, I cancelled my order and got my deposit back.

Along the way, I got no updates unless I stopped down to the shop and found the owner. The owner is extremely slow to return phone calls, and the office phone forwards to his cellphone voicemail, which is usually full and cannot accept new messages.

My order was not particularly complicated, but I think it was probably low-margin business and he just didn't feel the need to get it done. On two different occasions, he gave me a date that he would hit. He would then miss the date, and not give me even a courtesy call to let me know.

I also learned from a friend that my experience with Salem Glass and Mirror is not unique. Needless to say, my recommendation would be to stay away. Home Depot will probably get my business. I've heard there's also a glass shop in Alliance that I may check out.

1
★☆☆☆☆

I don't write many reviews, but if I can save somebody else what I went through, this would be worth it. I placed an order 9 weeks ago, and was quoted a lead time of up to 2 weeks. This morning, I cancelled my order and got my deposit back.

Along the way, I got no updates unless I stopped down to the shop and found the owner. The owner is extremely slow to return phone calls, and the office phone forwards to his cellphone voicemail, which is usually full and cannot accept new messages.

My order was not particularly complicated, but I think it was probably low-margin business and he just didn't feel the need to get it done. On two different occasions, he gave me a date that he would hit. He would then miss the date, and not give me even a courtesy call to let me know.

I also learned from a friend that my experience with Salem Glass and Mirror is not unique. Needless to say, my recommendation would be to stay away. Home Depot will probably get my business. I've heard there's also a glass shop in Alliance that I may check out.

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I had custom made glass here and found the value to be excellent and the quality above excellent! It was perfect. The time was super fast, custom made glass, two panes, in 24 hours! However they were recently on the news for having cameras in the bathroom. Just don't use that bathroom!

2
★★☆☆☆

I had custom made glass here and found the value to be excellent and the quality above excellent! It was perfect. The time was super fast, custom made glass, two panes, in 24 hours! However they were recently on the news for having cameras in the bathroom. Just don't use that bathroom!

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