Firestone Complete Auto Care

★☆☆☆☆
Whatever you drive, drive a Firestone
  • 3709 W Dublin Granville Rd

    Columbus, OH 43235

    Map & Directions
  • 614-706-1698

About Firestone Complete Auto Care

Hours
Mon-Fri 7am to 7pm, Sat 7am to 6pm, Sun 9am to 5pm

Automotive

Automotive
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1.0 3
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I took my car in for an oil change on Saturday January 29th. They called my wife and told her that the air filter was black, and wanted to replace it for 20 bucks. I being in the auto parts retail business for 14 1/2 years new something was wrong since I replace the air filter in October. I opened the hood to show her that the filter was new. The air box was open, and the air filter had fresh oil and dirt on it. The dirt looked like it was off the shop floor. Called district manager and he didn't return my call until 3 days later after my repeated calling. He chose to believe that the incident didn't happen. Choosing to ignore the customer when they bring incident like this to your attention shows bad management.

1
★☆☆☆☆

I took my car in for an oil change on Saturday January 29th. They called my wife and told her that the air filter was black, and wanted to replace it for 20 bucks. I being in the auto parts retail business for 14 1/2 years new something was wrong since I replace the air filter in October. I opened the hood to show her that the filter was new. The air box was open, and the air filter had fresh oil and dirt on it. The dirt looked like it was off the shop floor. Called district manager and he didn't return my call until 3 days later after my repeated calling. He chose to believe that the incident didn't happen. Choosing to ignore the customer when they bring incident like this to your attention shows bad management.

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Never! You should never use Firestone to do any alignment or repair. Took my daughters car in for alignment knowing that there may be more damage. Received estimate of $1,800+ to replace everything. When I told them no don't fix it they got pissed and broke off trinket off daughters key ring. You can tell they did it on purpose because of the way the clasp was smashed. Took car to another shop and received alignment and car is driving great. They will rip you off!!!!

1
★☆☆☆☆

Never! You should never use Firestone to do any alignment or repair. Took my daughters car in for alignment knowing that there may be more damage. Received estimate of $1,800+ to replace everything. When I told them no don't fix it they got pissed and broke off trinket off daughters key ring. You can tell they did it on purpose because of the way the clasp was smashed. Took car to another shop and received alignment and car is driving great. They will rip you off!!!!

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It seems the manager Craig Abbruzzese has his mechanics make fake repairs! They wanted to ""Fix"" the front-end of my car for $189. Thank goodness I went to a different garage.\r\n\r\nI'm not impressed with this place - I have a life time alignment on my wife's car that I won't be using.\r\n

0
★☆☆☆☆

It seems the manager Craig Abbruzzese has his mechanics make fake repairs! They wanted to ""Fix"" the front-end of my car for $189. Thank goodness I went to a different garage.\r\n\r\nI'm not impressed with this place - I have a life time alignment on my wife's car that I won't be using.\r\n

Pros: no comment

Cons: Know what you want before you go there

 

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