Pak Mail

★★★★★
  • 5939 Hoover Road

    Grove City, OH 43123

    Map & Directions
  • 614-539-9800

5.0 1
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Talk about customer service! This is the way a patron should be treated! Not only is this location convenient but everytime I go in, I am treated warmly and all my questions are answered in an efficient manner. I am very loyal to this store because of what happened recently: I had several packages to ship. One was UPS and the other US mail. Ends up five days after the packages were sent, the box sent US mail ended up back in my mailbox! I called and it was explained to me that sometimes this mix up does occur with the mail in our area. After that, the owner/manager offered to come by my home and pick-up the package for me and send it UPS. Not only that, payment wasn't required unitl later in the day since I was not available when he came by. How's that for customer service? I will always use Pak Mail for all my shipping needs.

PROS: Customer Service!!! Location
CONS: None

5
★★★★★

Talk about customer service! This is the way a patron should be treated! Not only is this location convenient but everytime I go in, I am treated warmly and all my questions are answered in an efficient manner. I am very loyal to this store because of what happened recently: I had several packages to ship. One was UPS and the other US mail. Ends up five days after the packages were sent, the box sent US mail ended up back in my mailbox! I called and it was explained to me that sometimes this mix up does occur with the mail in our area. After that, the owner/manager offered to come by my home and pick-up the package for me and send it UPS. Not only that, payment wasn't required unitl later in the day since I was not available when he came by. How's that for customer service? I will always use Pak Mail for all my shipping needs.

PROS: Customer Service!!! Location
CONS: None

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