Guhde Flooring America

★★★☆☆
  • 1880 Mentor Ave.

    Painesville, OH 44077

    Map & Directions
  • 440-639-1990

About Guhde Flooring America

Categories
  • Hardwood Flooring
  • Carpet Layers
  • Carpeting
  • Countertops
  • Bathroom Remodeling Contractors
  • Floor Contractors
  • Kitchen Remodeling Contractors
Details
  • Used Carpets & Rugs
  • Carpeting
  • Tile
Hours
M 10am-8pm, Tu-W 10am-5:30pm, Th 10am-8pm, F 10am-5:30pm, Sa 10am-4pm, Su Closed
Emails
  • guhdeflooring@sbcglobal.net
Products
  • Carpeting
  • Hardwood Flooring
  • Laminate
  • Tile Flooring
  • Vinyl
  • Luxury Vinyl Tile
  • Countertops
  • Cabinets
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • Financing
  • MasterCard
  • Visa
Services
  • Flooring Installation
  • Bathroom Remodeling
  • Kitchen Remodeling

Home Construction & Remodeling

Home Construction & Remodeling
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3.0 2
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I would not recomend this business for your flooring. My tile flooring was started in one corner of the room, instead of being centered, which gives the room an unbalanced look. (Guhde claims that 99% of the rooms that they install tile in are done this way & that they only center tile in square rooms.) They never mentioned this to me before the fact. I have warped tile, which makes the baseboard up from the floor when the mitered side is matched up. I have tile over the bottom of my hot water tank, which was covered up with a piece of mesh-like material being wraped around the bottom of the tank. I have tile that is cut to the back door trim piece, instead of being under the trim piece. The installer did not undercut the hallway door, but cut the tile around it instead. There are pieces of tile with the same design, in the same direction next to each other. Guhde did not give me a copy of the contract & is now claiming that I was supposed to tell the installer that I wanted the flooring centered. (From the diagram that they submitted to the BBB, which shows their version of centered tile, even if I would have asked the installer to center the tile, it still would not have been done the correct way.) Additionally the receipt that they gave me did not show everything that we were being charged for. The receipt only shows that we were being charged for the material and the installation of the tile and one carpet strip. (If we wouldn't have asked if they were charging us for moving the washer & dryer, we would have ended up paying $60 more for moving them ourself.) They refuse to actually fix anything to be the way it was supposed to be done to start with & they haven't returned my money, so that I can have the floor done the correct way by someone else. They called and made an offer to redo the flooring, but apparently it was only a "genuine offer" if the answer would have been "no". I left a phone message and sent an email stating that I would need to meet with them to discuss it first & I haven't heard anything back from them since. (It was Nov. 20th when they called and made the offer-almost one month ago.) THERE HAS TO BE A BETTER PLACE THAN GUHDE TO BY YOUR FLOORING FROM!

1
★☆☆☆☆

I would not recomend this business for your flooring. My tile flooring was started in one corner of the room, instead of being centered, which gives the room an unbalanced look. (Guhde claims that 99% of the rooms that they install tile in are done this way & that they only center tile in square rooms.) They never mentioned this to me before the fact. I have warped tile, which makes the baseboard up from the floor when the mitered side is matched up. I have tile over the bottom of my hot water tank, which was covered up with a piece of mesh-like material being wraped around the bottom of the tank. I have tile that is cut to the back door trim piece, instead of being under the trim piece. The installer did not undercut the hallway door, but cut the tile around it instead. There are pieces of tile with the same design, in the same direction next to each other. Guhde did not give me a copy of the contract & is now claiming that I was supposed to tell the installer that I wanted the flooring centered. (From the diagram that they submitted to the BBB, which shows their version of centered tile, even if I would have asked the installer to center the tile, it still would not have been done the correct way.) Additionally the receipt that they gave me did not show everything that we were being charged for. The receipt only shows that we were being charged for the material and the installation of the tile and one carpet strip. (If we wouldn't have asked if they were charging us for moving the washer & dryer, we would have ended up paying $60 more for moving them ourself.) They refuse to actually fix anything to be the way it was supposed to be done to start with & they haven't returned my money, so that I can have the floor done the correct way by someone else. They called and made an offer to redo the flooring, but apparently it was only a "genuine offer" if the answer would have been "no". I left a phone message and sent an email stating that I would need to meet with them to discuss it first & I haven't heard anything back from them since. (It was Nov. 20th when they called and made the offer-almost one month ago.) THERE HAS TO BE A BETTER PLACE THAN GUHDE TO BY YOUR FLOORING FROM!

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I've always had the best experience with Mike and Diane and would always turn to them for my flooring needs. In the past twelve years I've had to replace my carpet and or buy new for a basement. I have just moved again and found their prices to be very reasonable and am flooring 3 bedrooms. Soon we will be doing our living room and plan to return to Guhde to purchase more. Very satisfied.

Thanks guys,
Sam

5
★★★★★

I've always had the best experience with Mike and Diane and would always turn to them for my flooring needs. In the past twelve years I've had to replace my carpet and or buy new for a basement. I have just moved again and found their prices to be very reasonable and am flooring 3 bedrooms. Soon we will be doing our living room and plan to return to Guhde to purchase more. Very satisfied.

Thanks guys,
Sam

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Message from Guhde Flooring America

A family-owned and operated business, Guhde Flooring America has been selling and installing carpet, hardwood, laminate, tile, and vinyl flooring for more than a half century.

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