Pretty Coat Junction

★★★★☆
41.4772 -81.8016
Map and Directions to Pretty Coat Junction

216-521-7297

15003 Madison Ave

Cleveland, OH

44107

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About Pretty Coat Junction

Categories
Hours
Mon - Sat, 8am - 3pm; Sun, closed

Pets & Animals

Pets & Animals
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Reviews 1 - 23 of 23.
.

Great service! We take all 5 dogs there for grooming services. Never had any problems or concerns to complain about. Just make sureyour dog doesnt pee next door on the apartments front grass area. Over all VERY GOOD!

4
★★★★☆

Great service! We take all 5 dogs there for grooming services. Never had any problems or concerns to complain about. Just make sureyour dog doesnt pee next door on the apartments front grass area. Over all VERY GOOD!

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.

My dogs have been coming here for years, and we have always had great service. I recommend this place all the time,my dogs love coming here.

5
★★★★★

My dogs have been coming here for years, and we have always had great service. I recommend this place all the time,my dogs love coming here.

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.

I love this groomer! I have taken my dogs here for nail clips and grooming, and two cats, as well. Never have we had less than top notch service- they looked impeccable, were treated with love and kindness, and they just barge right in the door when we go for an appointment! I refer people here all the time.
, and I came here on referral.

5
★★★★★

I love this groomer! I have taken my dogs here for nail clips and grooming, and two cats, as well. Never have we had less than top notch service- they looked impeccable, were treated with love and kindness, and they just barge right in the door when we go for an appointment! I refer people here all the time.
, and I came here on referral.

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.

I dont know where all these bad reviews are coming from, I have been taking my dog Marley (boxer, rot, husky, shep mix) to pretty coat junction for the last 4 years and have always been more than pleased w how adorable he looks every time I pick him up. They even make his tail look like a lions tail and it only complimanted his look. they have always been quick and always on time. They even dyed green shamrocks all over him for St. pattys day! at my request ofcourse.(i wish i could post pictures of it). The dye stayed in a few weeks and washed away like nothing was ever there. I have never had any of the problems I have read on here, honestly I dont think ill ever take my dog, or future dogs to any other groomer. Keep up the great work ladies!

5
★★★★★

I dont know where all these bad reviews are coming from, I have been taking my dog Marley (boxer, rot, husky, shep mix) to pretty coat junction for the last 4 years and have always been more than pleased w how adorable he looks every time I pick him up. They even make his tail look like a lions tail and it only complimanted his look. they have always been quick and always on time. They even dyed green shamrocks all over him for St. pattys day! at my request ofcourse.(i wish i could post pictures of it). The dye stayed in a few weeks and washed away like nothing was ever there. I have never had any of the problems I have read on here, honestly I dont think ill ever take my dog, or future dogs to any other groomer. Keep up the great work ladies!

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.

I wish there was a "zero stars" option for this place. I sent my dog here twice, and there won't be a third time. The first time he came out, got in my car and there was blood everywhere: she had clipped his nails too short. When I went back in to tell her, all she said was "oops." Second time after I picked him up, he got violently ill in the backseat. The vomit didn't smell like "typical" dog puke; it was more chemical-smelling. We went to the pet store afterward, where he continued to vomit and diarrhea in the aisles. By that time, they were closed and not answering their phones. He repeatedly puked all night long, and after I left many voicemails asking her to call me back - that something wasn't right - she refused to admit he'd eaten something while in her care. I wouldn't send my worst enemy's dog to this place. Stay away. Head down the street to Waggs and Whiskers. Jamie there is a doll, and the price is lower.

1
★☆☆☆☆

I wish there was a "zero stars" option for this place. I sent my dog here twice, and there won't be a third time. The first time he came out, got in my car and there was blood everywhere: she had clipped his nails too short. When I went back in to tell her, all she said was "oops." Second time after I picked him up, he got violently ill in the backseat. The vomit didn't smell like "typical" dog puke; it was more chemical-smelling. We went to the pet store afterward, where he continued to vomit and diarrhea in the aisles. By that time, they were closed and not answering their phones. He repeatedly puked all night long, and after I left many voicemails asking her to call me back - that something wasn't right - she refused to admit he'd eaten something while in her care. I wouldn't send my worst enemy's dog to this place. Stay away. Head down the street to Waggs and Whiskers. Jamie there is a doll, and the price is lower.

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1 out of 2 people found this review helpful.

.

I have a 16-year-old cat who can no longer grooms herself, so I wanted to get her shaved. I made an appointment for 5 p.m. at Pretty Coat Junction, a groomer I had used before and trusted. I called to see if I could bring my cat in earlier and was told I could, so I assumed there were openings in the groomer's schedule.

I brought my cat to the store at 4 p.m. I called at 6 p.m. and they hadn't started working on her. I was concerned because my cat is older and I thought it was inhumane to keep an animal in a pet carrier for that long, especially when it was surrounded by barking dogs. I called back and the owner went ballistic! I explained that I wasn't comfortable with my cat being kept in her pet carrier for that length of time and the owner/groomer started yelling at me and saying that she was getting so nervous, she didn't think she could groom the cat. It was insane!

I decided the hell with it, and picked up my cat. I didn't want this crazy freak touching my cat after her erratic behavior on the phone. It's obvious that this place has no concern for the well being of animals. I shared a few more thoughts when I got to the store (the groomer refused to see me) and her daughter called the cops!

The owner/groomer at this shop is INSANE! The shop is filthy and I'm convinced that the staff is incompetent. I did have good experiences in the past with this place, so there must be new ownership. Save yourself and your pet the misery!

1
★☆☆☆☆

I have a 16-year-old cat who can no longer grooms herself, so I wanted to get her shaved. I made an appointment for 5 p.m. at Pretty Coat Junction, a groomer I had used before and trusted. I called to see if I could bring my cat in earlier and was told I could, so I assumed there were openings in the groomer's schedule.

I brought my cat to the store at 4 p.m. I called at 6 p.m. and they hadn't started working on her. I was concerned because my cat is older and I thought it was inhumane to keep an animal in a pet carrier for that long, especially when it was surrounded by barking dogs. I called back and the owner went ballistic! I explained that I wasn't comfortable with my cat being kept in her pet carrier for that length of time and the owner/groomer started yelling at me and saying that she was getting so nervous, she didn't think she could groom the cat. It was insane!

I decided the hell with it, and picked up my cat. I didn't want this crazy freak touching my cat after her erratic behavior on the phone. It's obvious that this place has no concern for the well being of animals. I shared a few more thoughts when I got to the store (the groomer refused to see me) and her daughter called the cops!

The owner/groomer at this shop is INSANE! The shop is filthy and I'm convinced that the staff is incompetent. I did have good experiences in the past with this place, so there must be new ownership. Save yourself and your pet the misery!

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0 out of 1 people found this review helpful.

.

We used to take our two cats in regularly, but after losing one to cancer, we haven't been in for awhile. When I made the appointment to have my cat shaved, I was asked if the cat should be bathed. I said no and when asked how much the shaving would cost, the estimate ($25-$30) was double what we had paid for the two cats. Surprised, I asked if there had been a price increase, and Dawn abruptly retorted ??do you want to make the appointment or not?? Yikes.

The price was $35 ?? more than the estimate and more than what we had been charged previously for two cats, and the two at the counter were too busy looking at whatever it was to get my cat or direct me to where she was in the room. Found her in the carrier on the floor while a vacuum was being run right in front of her.

When I dropped my cat off I was asked ??so what are we doing today?? and I said that she needed to be shaved. When I got home I noticed that my cat??s feet were wet. My husband called and asked if she was bathed. They gave her the bath anyway and charged us for it. Dawn said yes she was, and he said that she was not supposed to be. And immediately Dawn got defensive and tried blaming us saying that it should have been stressed when dropping the cat off. He then said why did you bother asking the question over the phone then and she said that her appointment book isn??t big enough to write all the information down, sarcastically saying ??I??m sorry I washed your cat.? She then said ??we??re just f**king incompetent and you should take your cat somewhere else? and hung up the phone. What happened to customer service and professionalism? This place has gone way downhill. We??ll be looking for somewhere else from now on.

1
★☆☆☆☆

We used to take our two cats in regularly, but after losing one to cancer, we haven't been in for awhile. When I made the appointment to have my cat shaved, I was asked if the cat should be bathed. I said no and when asked how much the shaving would cost, the estimate ($25-$30) was double what we had paid for the two cats. Surprised, I asked if there had been a price increase, and Dawn abruptly retorted ??do you want to make the appointment or not?? Yikes.

The price was $35 ?? more than the estimate and more than what we had been charged previously for two cats, and the two at the counter were too busy looking at whatever it was to get my cat or direct me to where she was in the room. Found her in the carrier on the floor while a vacuum was being run right in front of her.

When I dropped my cat off I was asked ??so what are we doing today?? and I said that she needed to be shaved. When I got home I noticed that my cat??s feet were wet. My husband called and asked if she was bathed. They gave her the bath anyway and charged us for it. Dawn said yes she was, and he said that she was not supposed to be. And immediately Dawn got defensive and tried blaming us saying that it should have been stressed when dropping the cat off. He then said why did you bother asking the question over the phone then and she said that her appointment book isn??t big enough to write all the information down, sarcastically saying ??I??m sorry I washed your cat.? She then said ??we??re just f**king incompetent and you should take your cat somewhere else? and hung up the phone. What happened to customer service and professionalism? This place has gone way downhill. We??ll be looking for somewhere else from now on.

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.

wonderful. i have lived in lakewood for many years Pretty Coat Junction is the only grooming establishmet we have used for both our dogs and cats. we have never had any problems at all. they recently started trimming our cats nails and again we had no issue at all. I have recommed them to many of my friends

4
★★★★☆

wonderful. i have lived in lakewood for many years Pretty Coat Junction is the only grooming establishmet we have used for both our dogs and cats. we have never had any problems at all. they recently started trimming our cats nails and again we had no issue at all. I have recommed them to many of my friends

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1 out of 1 people found this review helpful.

.

I recently moved to Lakewood and wanted to find a local groomer for my 12 year old Poodle, Kasey. I've taken Kasey to Pretty Coat Junction three times now and have been very pleased with the outcome. Her hair is perfectly cut, nails and smells wonderful - most importantly, Kasey likes the Groomer. It cost a little more than my old groomer in Berea but with gas prices and my time - well worth a few extra dollars to walk around the corner!

4
★★★★☆

I recently moved to Lakewood and wanted to find a local groomer for my 12 year old Poodle, Kasey. I've taken Kasey to Pretty Coat Junction three times now and have been very pleased with the outcome. Her hair is perfectly cut, nails and smells wonderful - most importantly, Kasey likes the Groomer. It cost a little more than my old groomer in Berea but with gas prices and my time - well worth a few extra dollars to walk around the corner!

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1 out of 1 people found this review helpful.

.

I recently moved to Lakewood and was hoping to find a more local groomer for my sweet Golden Retriever, so I brought him in for an appointment. It was horrible! He didn't even smell clean and his haircut was subpar at best. I would much rather drive an extra 20 minutes to his old groomer than to return here. Yes, they were cheaper than I am used to, but I guess the old saying you get what you pay for rings true.

1
★☆☆☆☆

I recently moved to Lakewood and was hoping to find a more local groomer for my sweet Golden Retriever, so I brought him in for an appointment. It was horrible! He didn't even smell clean and his haircut was subpar at best. I would much rather drive an extra 20 minutes to his old groomer than to return here. Yes, they were cheaper than I am used to, but I guess the old saying you get what you pay for rings true.

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0 out of 1 people found this review helpful.

.

I took my Great Dane there and he's a bit hard to control and they did a really nice job with him. The groomer was very friendly and professional and you could tell by my dog's response, that he enjoyed it!

4
★★★★☆

I took my Great Dane there and he's a bit hard to control and they did a really nice job with him. The groomer was very friendly and professional and you could tell by my dog's response, that he enjoyed it!

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1 out of 1 people found this review helpful.

.

I took three of my dogs here for their nails to be trimmed. The woman did it in the waiting room, which would have been fine, except that her trimmers were dull. Two nails on my Brand new Boston Terrier are bleeding and my shirt is ruined from the blood. She didn't even check to see if he was bleeding. All of the dogs have to have their nails trimmed again. So for $4 per dog I get to spend the day filing nails. She didn't do anything to stop the bleeding. I'm not sure what I paid for, it was cheap but caused me even more head aches.

1
★☆☆☆☆

I took three of my dogs here for their nails to be trimmed. The woman did it in the waiting room, which would have been fine, except that her trimmers were dull. Two nails on my Brand new Boston Terrier are bleeding and my shirt is ruined from the blood. She didn't even check to see if he was bleeding. All of the dogs have to have their nails trimmed again. So for $4 per dog I get to spend the day filing nails. She didn't do anything to stop the bleeding. I'm not sure what I paid for, it was cheap but caused me even more head aches.

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0 out of 1 people found this review helpful.

Latest reviews from Citysearch.

.

Very pleased first time customer!!! Brought my dog Onyx there on Friday for the first time, and was so happy with them that it will def not be the last time. No it is not a fancy upscale joint if thats what your looking for, but they were

6
★★★★★

Very pleased first time customer!!! Brought my dog Onyx there on Friday for the first time, and was so happy with them that it will def not be the last time. No it is not a fancy upscale joint if thats what your looking for, but they were

.

Best Groomer ever- I have taken my dogs for nail trims and grooming, plus taken two cats. All of them looked impeccable and were treated with love and kindness-they love to go back! I recommend them all the time, and I started going there

6
★★★★★

Best Groomer ever- I have taken my dogs for nail trims and grooming, plus taken two cats. All of them looked impeccable and were treated with love and kindness-they love to go back! I recommend them all the time, and I started going there

.

I used to take my Black Lab (CiCi) to Pretty Coat for the 16 years of her life. Now I am taking Golden Retriever to the wonderful people that work at Pretty Coat Junction.\r
The owner, as well as the people that work there love the animals

6
★★★★★

I used to take my Black Lab (CiCi) to Pretty Coat for the 16 years of her life. Now I am taking Golden Retriever to the wonderful people that work at Pretty Coat Junction.\r
The owner, as well as the people that work there love the animals

.

I have a Newfoundland "puppy" and started taking him there 6 months ago. He gets excited just walking in the door! They do a good job with him and are very reasonably priced, especially compared to some other places I've taken him. I've

6
★★★★★

I have a Newfoundland "puppy" and started taking him there 6 months ago. He gets excited just walking in the door! They do a good job with him and are very reasonably priced, especially compared to some other places I've taken him. I've

.

I have three St. Bernards, one is 8 the other two are 4 and ive been takin them there since ive got them. They are always friendly and professional. They are very interactive and loving towards my dogs, by far the best place around. Dawn

6
★★★★★

I have three St. Bernards, one is 8 the other two are 4 and ive been takin them there since ive got them. They are always friendly and professional. They are very interactive and loving towards my dogs, by far the best place around. Dawn

.

I have Charlie, a west highland terrier, Louie, an old bassett hound, and Rombo, a long-haired cat - all of which I take to Pretty Coat Junction for baths/ haircuts : Rombo's a little overdue. Dawn (same owner for many years) has

6
★★★★★

I have Charlie, a west highland terrier, Louie, an old bassett hound, and Rombo, a long-haired cat - all of which I take to Pretty Coat Junction for baths/ haircuts : Rombo's a little overdue. Dawn (same owner for many years) has

.

Pretty Coat Junction has been in business for a long time (at least 20 years) I've been getting my dogs groomed there for 10 and I've always been treated with respect. My German Shepherd is a hand full and he always looks great after

6
★★★★★

Pretty Coat Junction has been in business for a long time (at least 20 years) I've been getting my dogs groomed there for 10 and I've always been treated with respect. My German Shepherd is a hand full and he always looks great after

.

I have been taking my dogs here for over 7 years and I love this place! One is very old and they do a great job with taking extra care and gentle handling of him. He is an airdale and the other is a schnauzer. All groomers I have been to

6
★★★★★

I have been taking my dogs here for over 7 years and I love this place! One is very old and they do a great job with taking extra care and gentle handling of him. He is an airdale and the other is a schnauzer. All groomers I have been to

.

We called The Pretty Coat Junction to see how much a cat grooming would cost. I was taken aback when the person answered the phone with a "Yeah!?"....as if I was bothering her by calling. After my initial shock of the lack of

6
★★★★★

We called The Pretty Coat Junction to see how much a cat grooming would cost. I was taken aback when the person answered the phone with a "Yeah!?"....as if I was bothering her by calling. After my initial shock of the lack of

.

PLEASE DO NOT SEND YOUR ANIMALS TO THIS DUNGON OF HORRORS! I worked at this shop, Dawn is my own mother. She hits,slaps,hog ties and pushes dogs off the tables! I witnessed her hit a dog repeatedly with a wire brush in the face because it would not sit still! I am looking in to what i can do to put a stop to this animal cruelty. my sis has witnessed her push a dog off the table and let it dangle by its neck tied up with a choke chain. The owner is my own mother,but because of the severity of physical and mental abuse she afflicted on me and my sibblings as children,i DO NOT AND WILL NOT have any thing to do with this sick person. i am going to school for zoology and the animal abuse ive witnessed growing up still makes me sick to my stomach. im posting this because i DO NOT want any more animals to suffer.

1
★☆☆☆☆

PLEASE DO NOT SEND YOUR ANIMALS TO THIS DUNGON OF HORRORS! I worked at this shop, Dawn is my own mother. She hits,slaps,hog ties and pushes dogs off the tables! I witnessed her hit a dog repeatedly with a wire brush in the face because it would not sit still! I am looking in to what i can do to put a stop to this animal cruelty. my sis has witnessed her push a dog off the table and let it dangle by its neck tied up with a choke chain. The owner is my own mother,but because of the severity of physical and mental abuse she afflicted on me and my sibblings as children,i DO NOT AND WILL NOT have any thing to do with this sick person. i am going to school for zoology and the animal abuse ive witnessed growing up still makes me sick to my stomach. im posting this because i DO NOT want any more animals to suffer.

.

I didn't even get in the door so I can not comment on the service. There are no hours of operation listed on the door and when I called to inquire about this as well as service, I was greeted as if I were stupid for not intuitively knowing when they were open, how the process works (of COURSE I had to make an appointment...DUH!) and so forth. Needless to say, I will not do business there. If they treat me this way, I can't imagine how they would treat my dog! This economy can not be so bad as customer service like this suggests they dont really want the business. good luck! PS I had to give them one star as a rating is requited otherwise, I wouldnt have given them that. Shame on you Pretty Coat Junction!

1
★☆☆☆☆

I didn't even get in the door so I can not comment on the service. There are no hours of operation listed on the door and when I called to inquire about this as well as service, I was greeted as if I were stupid for not intuitively knowing when they were open, how the process works (of COURSE I had to make an appointment...DUH!) and so forth. Needless to say, I will not do business there. If they treat me this way, I can't imagine how they would treat my dog! This economy can not be so bad as customer service like this suggests they dont really want the business. good luck! PS I had to give them one star as a rating is requited otherwise, I wouldnt have given them that. Shame on you Pretty Coat Junction!

Cons: Customer Service

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