Koester Pavilion

★★☆☆☆
  • 3232 N County Road 25a

    Troy, OH 45373

    Map & Directions
  • 937-440-7663

Health & Medical

Health & Medical
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1.75 4
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Koester has very poor communication and it starts at the top. They interrupt and want to "set you straight" and miss the meaning of what you try to communicate. Their administrator is rude, defensive, and absolutely does not listen and the rest of the staff act just like her example. The overall communication is very very poor as well and we can never find out what is going on. I believe that it all starts with the administrator's bad example.

1
★☆☆☆☆

Koester has very poor communication and it starts at the top. They interrupt and want to "set you straight" and miss the meaning of what you try to communicate. Their administrator is rude, defensive, and absolutely does not listen and the rest of the staff act just like her example. The overall communication is very very poor as well and we can never find out what is going on. I believe that it all starts with the administrator's bad example.

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Do not put your mother here unless you are content with friendly hall greetings. Poor communication will prevent residents from having a productive stay. Questions will not get answered, LPNs are "too busy", aids are not fully instructed on what care your loved one will need, and management is defensive, not helpful. Many mistakes are not addressed. Although they try to present otherwise, it is a large institution, and communication not conducive to good care.

1
★☆☆☆☆

Do not put your mother here unless you are content with friendly hall greetings. Poor communication will prevent residents from having a productive stay. Questions will not get answered, LPNs are "too busy", aids are not fully instructed on what care your loved one will need, and management is defensive, not helpful. Many mistakes are not addressed. Although they try to present otherwise, it is a large institution, and communication not conducive to good care.

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I think it is a given for patients to have a phone included for there stay. Plus you have too bring your own TV. When you are there-the odors would knock you down. You go for a two hour visit andnever see anybody. So when you live out of town do you pay the1.25 a day for a phone? They are so cheap.

2
★★☆☆☆

I think it is a given for patients to have a phone included for there stay. Plus you have too bring your own TV. When you are there-the odors would knock you down. You go for a two hour visit andnever see anybody. So when you live out of town do you pay the1.25 a day for a phone? They are so cheap.

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My grandfather has been admitted to Koester Pavillion several times for short periods. During the day, when they have plenty of staff and therapists and activities coordinators, etc. things seem pretty good. However, we've not been pleased with the understaffing that seems common on the evening shifts.

3
★★★☆☆

My grandfather has been admitted to Koester Pavillion several times for short periods. During the day, when they have plenty of staff and therapists and activities coordinators, etc. things seem pretty good. However, we've not been pleased with the understaffing that seems common on the evening shifts.

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