R & H Music

★★★☆☆
  • 40 Lincoln Way E

    Massillon, OH 44646

    Map & Directions
  • 330-834-3334

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Sorry folks I won't be buying anything else ever from R & H Music in Massillon,Ohio. I bought a high end Takamine 12 string guitar from the shop. The electronics on the unit failed within 8 months. I understand thing like this occur from time to time.

So, I took the guitar back to R & H Music on 10/21/11. I left it there for the repair. I didn't here from them for several weeks. So, I called about my guitar and I was informed by the owner he thought electronics were only covered 90 days. I contacted Takamine and checked my warranty and assured it was a covered item for 1 year. I emailed the U.S. Corp office Takamine and they contacted R & H and told them to fix the guitar it was covered. This was on 11/18/11. I talked to the owner R & H Music and he said the part would be there in a week and the guitar would be repaired. I didn't hear anything so today, I went down to R & H Music the owner claimed he did not have the part. That it would be another week to fix the guitar. I re-contacted U.S. Corp. Office for Takamine again and they are having me ship the guitar back to them for the repair.

Takamine is a GREAT company and make excellent guitars!

However, R & H Music is NOT a great dealer / factory repair center. I shopped local to support our local business community here in Stark and this is the kind of service you get from your local dealer. From 10/21 to 12/02/11 no service only alot of B.S.and headaches.

Next guitar I'll be purchasing will be at Guitar Center in Fairlawn, Ohio .I'll take a 45 min. car ride from Massillon over the headaches from R & H Music. So much for keeping my purchases local.

1
★☆☆☆☆

Sorry folks I won't be buying anything else ever from R & H Music in Massillon,Ohio. I bought a high end Takamine 12 string guitar from the shop. The electronics on the unit failed within 8 months. I understand thing like this occur from time to time.

So, I took the guitar back to R & H Music on 10/21/11. I left it there for the repair. I didn't here from them for several weeks. So, I called about my guitar and I was informed by the owner he thought electronics were only covered 90 days. I contacted Takamine and checked my warranty and assured it was a covered item for 1 year. I emailed the U.S. Corp office Takamine and they contacted R & H and told them to fix the guitar it was covered. This was on 11/18/11. I talked to the owner R & H Music and he said the part would be there in a week and the guitar would be repaired. I didn't hear anything so today, I went down to R & H Music the owner claimed he did not have the part. That it would be another week to fix the guitar. I re-contacted U.S. Corp. Office for Takamine again and they are having me ship the guitar back to them for the repair.

Takamine is a GREAT company and make excellent guitars!

However, R & H Music is NOT a great dealer / factory repair center. I shopped local to support our local business community here in Stark and this is the kind of service you get from your local dealer. From 10/21 to 12/02/11 no service only alot of B.S.and headaches.

Next guitar I'll be purchasing will be at Guitar Center in Fairlawn, Ohio .I'll take a 45 min. car ride from Massillon over the headaches from R & H Music. So much for keeping my purchases local.

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For the past two years, this has been the music store where I buy all of my gear from. They are really helpful in helping me find everything that I am looking for. They also have a lay-away system. I couldn't afford the full price of a guitar that I wanted so they allowed me to make payments on it until it was paid off. My effects pedal had broke on me, and they fixed it for me at a pretty decent price. They also sell very fine instruments that are pocket friendly and valuable.

4
★★★★☆

For the past two years, this has been the music store where I buy all of my gear from. They are really helpful in helping me find everything that I am looking for. They also have a lay-away system. I couldn't afford the full price of a guitar that I wanted so they allowed me to make payments on it until it was paid off. My effects pedal had broke on me, and they fixed it for me at a pretty decent price. They also sell very fine instruments that are pocket friendly and valuable.

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