So I had an older Lennox Furnance , The tech came out was extremely honest about the issue being my Pilot assembly , so He called back to the office for parts with my model # and Serial # , turns out that Lennox does not make parts for my furnance anymore . So the Saleman Jamie called me and said he could not find the parts . and that he would sell me a new furnace for $2K +. Bullcrap I called a HVAC Parts Store Online in KS and found my parts for $119.05. So the BS the saleman tried to hand me left a bad taste in my mouth , Tech Jody was trust worthy but the salesman was a joke.
From the 1st call into the office until the tech walked out the door I had great service!!
The office staff is very knowledgeable & friendly. I got my appointment scheduled in a timely manner without any frustration. They knew what I was talking about & took care of me.
The tech came out & had all the parts on his truck to fix my unit. I understand that is not always the case & was expecting to wait but was very pleased that I did not have to.
I got on the maintenance plan witch will help my equipment stay efficient & save me money in the long run.
They may not be the cheapest in town but you get what you pay for, GREAT service!!!
Sears Heating and Cooling is such a great family owned company. Not only do they have wonderful techs working for them, they also provide excellent service. Although they collect at the time of the call, the prices they charge are fair. I have never been more pleased with the work done on my air conditioner.
Sears does gas, electric, heat pumps, air cleaners, humidifiers. Replacement parts are in stock, and it has a great do it yourself center. They are higher in price than other competiters, however if you need 24 hour emergency work done, they are great to help you out!! They have friendly people working there, if I needed 24 Hour Svc. again, I would probably use again.