Mercedes-Benz of Bedford

★★★★★
Visit our dealership to experience the difference of Penske Pure Price.
  • 18122 Rockside Rd

    Bedford, OH 44146

    Map & Directions
  • 440-540-4333

5 73
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Thank you for everything. Working with Greg was a wonderful experience.

3
★★★★★

Thank you for everything. Working with Greg was a wonderful experience.

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Greg ROCKS!!!!

3
★★★★★

Greg ROCKS!!!!

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I am as equally satisfied with the commitment to service that I have received as I am with the vehicle. It enhances the experience of possessing and operating the vehicle extremely gratifying.

3
★★★★★

I am as equally satisfied with the commitment to service that I have received as I am with the vehicle. It enhances the experience of possessing and operating the vehicle extremely gratifying.

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Very nice overall experience. Dave made the process simple and straightforward.

3
★★★★★

Very nice overall experience. Dave made the process simple and straightforward.

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Dealership surpassed my expectations!

3
★★★★★

Dealership surpassed my expectations!

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I turned in my first and last Mercedes on on June 28,11. I have previously driven only BMWs and was looking to see if Mercedes was worth all the hype....NO they are not. I realized very early on in the lease that I had made an enormous mistake. I was used to maintenance free service with my BMWs. I even asked my dealer before signing any papers what the maintenance ran for Mercedes and was told about $100 per oil change. In reality, I paid $300 for the first oil change and $400 for the second. Along with both oil changes, they tried to find other things wrong with the car (tires and filthy oil filters) to add on to the already ridiculous fee.
I recently got a job with a company car and after over 4 months of unsuccessfully trying to make a deal to get out of the lease sooner, my dealer promised to waive the $600 re-stocking fee. Needless to say this is another lie. He now cannot remember even saying it. WTH??? I have never and will never deal with such incompetence. Word of mouth is the best way to make or break a business. I have told my colleagues about this and know they will not step foot inside of the dealership.

1
★☆☆☆☆

I turned in my first and last Mercedes on on June 28,11. I have previously driven only BMWs and was looking to see if Mercedes was worth all the hype....NO they are not. I realized very early on in the lease that I had made an enormous mistake. I was used to maintenance free service with my BMWs. I even asked my dealer before signing any papers what the maintenance ran for Mercedes and was told about $100 per oil change. In reality, I paid $300 for the first oil change and $400 for the second. Along with both oil changes, they tried to find other things wrong with the car (tires and filthy oil filters) to add on to the already ridiculous fee.
I recently got a job with a company car and after over 4 months of unsuccessfully trying to make a deal to get out of the lease sooner, my dealer promised to waive the $600 re-stocking fee. Needless to say this is another lie. He now cannot remember even saying it. WTH??? I have never and will never deal with such incompetence. Word of mouth is the best way to make or break a business. I have told my colleagues about this and know they will not step foot inside of the dealership.

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Excellent sales person!!!!!!!

3
★★★★★

Excellent sales person!!!!!!!

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Dealership surpassed my expectations!

3
★★★★★

Dealership surpassed my expectations!

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I would like to commend the whole team at Bedford Mercedes and especially recognize the outstanding service that Jeremy and Chuck provided. They made the process easy, simple and efficient.

3
★★★★★

I would like to commend the whole team at Bedford Mercedes and especially recognize the outstanding service that Jeremy and Chuck provided. They made the process easy, simple and efficient.

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Keith is a true professional and I'd recommend friends to buy a car from him.

3
★★★★★

Keith is a true professional and I'd recommend friends to buy a car from him.

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Service personell went out of their way to make me feel like a valued customer. The tech, Chuck, was very knowledgable and completely addressed our warranty issue.

3
★★★★★

Service personell went out of their way to make me feel like a valued customer. The tech, Chuck, was very knowledgable and completely addressed our warranty issue.

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The team at Mercedes-Benz is truly exceptional. They are easy to do business with.

3
★★★★★

The team at Mercedes-Benz is truly exceptional. They are easy to do business with.

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Keith was wonderful. I went to every car dealership in the city looking for the right car for our needs. Keith was the most experienced and nicest sales person I worked with; thus, we chose the Mercedes ML 350 BTC I am looking forward to

3
★★★★★

Keith was wonderful. I went to every car dealership in the city looking for the right car for our needs. Keith was the most experienced and nicest sales person I worked with; thus, we chose the Mercedes ML 350 BTC I am looking forward to

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Chuck keeps us coming back and Jeff in service is our go to guy for all vehicle service needs. Bedford made the entire car buying experience very easy to complete.

3
★★★★★

Chuck keeps us coming back and Jeff in service is our go to guy for all vehicle service needs. Bedford made the entire car buying experience very easy to complete.

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I originally was planning on waiting for service. At the last minute I had a meeting to attend. The dealership made sure I received a loaner so i could make my appointment Jerry Miller was awesome!

3
★★★★★

I originally was planning on waiting for service. At the last minute I had a meeting to attend. The dealership made sure I received a loaner so i could make my appointment Jerry Miller was awesome!

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very friendly staff all treat me with respect thank you

3
★★★★★

very friendly staff all treat me with respect thank you

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None other than to compliment outstanding service and complete experience, this Mercedes dealership is bit further than the one I usually service my Mercedes. Honestly well worth the extra 20 min drive. Jeff Miller is an asset to Mercedes

3
★★★★★

None other than to compliment outstanding service and complete experience, this Mercedes dealership is bit further than the one I usually service my Mercedes. Honestly well worth the extra 20 min drive. Jeff Miller is an asset to Mercedes

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Jeff Miller is truly exceptional

3
★★★★★

Jeff Miller is truly exceptional

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Jeff is one of the best service advisors that I have ever dealt with.

3
★★★★★

Jeff is one of the best service advisors that I have ever dealt with.

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I received outstanding customer service from your Sales and Leasing Consultant Keith Langford. Keith was very kind and understanding when i went into my lengthy explanation of why I wanted to return the car and leave Mercedes totally. He

3
★★★★★

I received outstanding customer service from your Sales and Leasing Consultant Keith Langford. Keith was very kind and understanding when i went into my lengthy explanation of why I wanted to return the car and leave Mercedes totally. He

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Outstanding service and help in accommodating my schedule. Roadside assistance was also very helpful.

3
★★★★★

Outstanding service and help in accommodating my schedule. Roadside assistance was also very helpful.

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Best experience that I have had purchasing a car and a top notch process for certified pre-owned. I was pleased with my experience from sales to management to service. I was able to secure a 2006 CLS55 AMG at an amazing price and feel that

3
★★★★★

Best experience that I have had purchasing a car and a top notch process for certified pre-owned. I was pleased with my experience from sales to management to service. I was able to secure a 2006 CLS55 AMG at an amazing price and feel that

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This dealership is of the highest rank, and Jeff is very special.

3
★★★★★

This dealership is of the highest rank, and Jeff is very special.

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Jeff at your Bedford dealership is wonderful. He makes himself available, is responsive and has great follow through. He is a pleasure to work with.

3
★★★★★

Jeff at your Bedford dealership is wonderful. He makes himself available, is responsive and has great follow through. He is a pleasure to work with.

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I plan to be a long term customer. Thank you for everything!

3
★★★★★

I plan to be a long term customer. Thank you for everything!

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The entire staff and management team of Mercedes of Bedford made the purchase of my car so easy.

3
★★★★★

The entire staff and management team of Mercedes of Bedford made the purchase of my car so easy.

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Great, I have bought 4 Mercedes-Benz in the past and have never had such wonderful service and the entire experience was "stellar."

3
★★★★★

Great, I have bought 4 Mercedes-Benz in the past and have never had such wonderful service and the entire experience was "stellar."

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My service advisor was Aaron. He was outstanding in his overall knowledge of the service procedure and providing me with excellent customer courtesy.

3
★★★★★

My service advisor was Aaron. He was outstanding in his overall knowledge of the service procedure and providing me with excellent customer courtesy.

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Al has been a pleasure to work with on all occassions. He is knowledgeable, friendly and prompt. I will continue to work with him going forward.

3
★★★★★

Al has been a pleasure to work with on all occassions. He is knowledgeable, friendly and prompt. I will continue to work with him going forward.

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This dealership was fantastic. I will never go anywhere else again.

3
★★★★★

This dealership was fantastic. I will never go anywhere else again.

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Al was fantastic to deal with!!!

3
★★★★★

Al was fantastic to deal with!!!

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Al is great to work with.

3
★★★★★

Al is great to work with.

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We cannot say enough regarding Keith. He is personnable, knowledgeable & honest. It truly was a pleasure dealing with this gentlemen. He always took his time & never rushed us. It was such a pleasure. I would highly recommend him to anyone

3
★★★★★

We cannot say enough regarding Keith. He is personnable, knowledgeable & honest. It truly was a pleasure dealing with this gentlemen. He always took his time & never rushed us. It was such a pleasure. I would highly recommend him to anyone

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Chuck did an outstanding job and was very professional throughout the sales process. I did recommend him to others as I am sure he will attest to.

3
★★★★★

Chuck did an outstanding job and was very professional throughout the sales process. I did recommend him to others as I am sure he will attest to.

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Jeff is the best service person I know in any industry.

2
★★★★★

Jeff is the best service person I know in any industry.

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The entire team did an excellent job - customer came first and done with class.

2
★★★★★

The entire team did an excellent job - customer came first and done with class.

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Outstanding in all areas. I will go back to them for the next services required.

2
★★★★★

Outstanding in all areas. I will go back to them for the next services required.

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Al was very helpful and answered all my questions. Good experience all around.

2
★★★★★

Al was very helpful and answered all my questions. Good experience all around.

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This was a great service experience! The Service Advisor went above and beyond in getting my car in promptly, finishing the work and getting my car back to me.

2
★★★★★

This was a great service experience! The Service Advisor went above and beyond in getting my car in promptly, finishing the work and getting my car back to me.

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THIS WAS A GREAT SERVICE VISIT. VERY FAST AND EFFICIENT.

2
★★★★★

THIS WAS A GREAT SERVICE VISIT. VERY FAST AND EFFICIENT.

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Jeff was my advisor and you are very fortunate to have him, he is thorough, courteous, helpful with solutions to my problems and resourceful. I've been a customer of your facility for the past five years and Jeff is the main reason I continue to return.

2
★★★★★

Jeff was my advisor and you are very fortunate to have him, he is thorough, courteous, helpful with solutions to my problems and resourceful. I've been a customer of your facility for the past five years and Jeff is the main reason I continue to return.

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I felt welcome from the minute I stepped out onto the property.

2
★★★★★

I felt welcome from the minute I stepped out onto the property.

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Dave and Ray were both fantastic!

2
★★★★★

Dave and Ray were both fantastic!

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Again Mercedes of Bedford Always exceeds my expectations. The Staff is incredible.

2
★★★★★

Again Mercedes of Bedford Always exceeds my expectations. The Staff is incredible.

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The service department here has no room for improvement! Excellent quality. Completely satisfied

2
★★★★★

The service department here has no room for improvement! Excellent quality. Completely satisfied

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Very polite and helpful - nice 1st experience.

2
★★★★★

Very polite and helpful - nice 1st experience.

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I love my new e350 4matic. It is the best! You guys are the best.

2
★★★★★

I love my new e350 4matic. It is the best! You guys are the best.

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Everything was wonderful. A great experience and I will recommend your dealership to others. Thank you very much.

2
★★★★★

Everything was wonderful. A great experience and I will recommend your dealership to others. Thank you very much.

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Jeff M. did/and always does an excellent job.

2
★★★★★

Jeff M. did/and always does an excellent job.

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I have been a customer since you were on Mayfield. I can't remember any time that I had a complaint. Keep up the good work.

2
★★★★★

I have been a customer since you were on Mayfield. I can't remember any time that I had a complaint. Keep up the good work.

 

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